Individually we are people, but together we are Solus Canada. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Backed by one of Canada’s leading insurance brands the Aviva AutoCare Centre, Powered by Solus is an innovative new collision repair facility that is transforming the customer experience. We’re not just fixing vehicles – we're removing barriers and helping our customers get back to what matters most, faster and easier than ever before.

Why Join us?

• Be part of a visionary team challenging traditional ways of working
• Work in a brand, new facility equipped with state-of-the-art tools and technology
• Enjoy a healthier, more comfortable work environment with modern amenities
• Help shape Collision Repair and the Client Experience of the future

We are looking for Advisors to;

• Excel in delivering exceptional customer experiences
• Work with and support our AutoCare Network
• Prioritize and triage incoming requests in real-time
• Navigate work tools with ease to address incoming requests and pending assignments
• Ensure databases are accurate, online and ready for daily use
• Have fluidity in working online or on the phone and record data attained accurately

You will be working on site at our hub in Mississauga , ensuring that any people-related issues or concerns are promptly addressed. You will foster a culture of accountability and teamwork, where every member is dedicated to enhancing the experience for both internal and external clients.

Your role will be pivotal in ensuring that our customers' needs are at the heart of our operations. By achieving high levels of customer satisfaction and mastering the principles of customer experience management, including customer insight, leadership, brand integrity, and team engagement, you will help shape how our business operates.

Does this sound like an exciting challenge? Come be a part of this milestone and become a pioneer as we embark on this ground-breaking journey together!

What You’ll Do

• Find opportunities that promote customer satisfaction or process improvement
• Deliver on promises made to our clients to ensure they will be without their vehicle for the shortest possible time
• Help develop initiatives that promote performance or process flow improvements through the removal of detracting activities or processes
• Work autonomously in a digital environment
• Develop, manage and maintain relationships with external partners and internal business units
• Promote a collaborative culture within the site
• Provide guidance and support to clients, instilling confidence in our service
• Identify and monitor training needs of those we engage to ensure ease of use and business continuity
• Identify risks or barriers to achieving Solus Canada’s goals, take ownership of issues through to resolution or further escalation, and assist the team to resolve issues themselves

What You’ll Bring

• Strong customer-focused background combined with excellent organizational & time management skills
• Best in class client engaging acumen
• Knowledge of insurance principles (considered an asset)
• Understanding of the end-to-end claims process and industry operating practices and systems (considered an asset)
• Knowledge of automotive parts, preventative maintenance, refurbishment, and repair practices and procedures (considered an asset)
• Proven ability to multi-task effectively in a fast-paced environment
• Proven ability to problem-solve using critical thinking and all tools and assets at your disposal
• Exceptional communication and conflict resolution skills
• Post-secondary education (considered an asset)
• Working knowledge of Microsoft Suite of tools, (Teams, Excel, Word, Powerpoint)
• Familiarity with software supported by Mitchell or Bodyshop Connect (considered an asset)

What You’ll Get

• Competitive annual base salary that reflects your skills, experience, job-related knowledge and relevant qualifications
• Medical and dental benefits
• Eligibility for annual bonus – actual amount depends on your performance, Aviva Canada and Aviva AutoCare Centre
• Various retirement savings options including participation in optional group RRSP
• Competitive vacation package
• We offer exceptional career development opportunities
• We’ll support your professional development education
• Uniforms will be provided based on your role

We love people who do the right thing for our customers and colleagues. We want people who speak up, take ownership and who make good decisions. We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted externally.

Aviva Canada/Aviva AutoCare Centre has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva AutoCare Centre.