Nature of the Work & Responsibilities

NATURE OF THE WORK:

The principal and customary work of the employee in this employment class consists in performing a variety of administrative duties in accordance with established methods and procedures.

RESPONSIBILITIES:

• Greet students, faculty, and the public efficiently and courteously;

• Respond to general inquiries for the Registrar’s Office;

• Respond to counter queries and where necessary, direct to appropriate individual;

• Respond to telephone calls and emails and when necessary, direct them to the appropriate individual;

• Take messages and forward them to the appropriate individuals;

• Dispense materials. i.e., application forms, brochures, timetables, etc., in response to general queries;

• Assist the Admissions office in mailing of admission letters;

• Sort and distribute mail for the Registrar’s Office and respond to specific inquiries, complete forms, etc.;

• Assist in mailing of transcripts and other department mailings;

• Participate in the course drop process as well as grade changes;

• Update records to reflect students’ change in coordinates (address, email, phone number, etc.);

• Ensure the accuracy of the student file in the Clara System when updating a student’s record;

• Process document requests at the counter;

• Collect necessary monies and verify the accuracy based on fees relating to application and document requests;

• Issue an assortment of letters for full-time/part-time attendance and status, diploma received, as well as other letters and written requests for students;

• Assist other members of the department at peak periods as may be required;

• Perform other related tasks.

Qualifications & Conditions

QUALIFICATIONS:

To have a diploma of vocational studies (DEP) in an appropriate specialty or a secondary school diploma (DES) or have a diploma or an attestation of studies which is recognized as equivalent by the competent authority.

CONDITIONS:

• Advanced oral and written communication skills in English; (testing may be required);

• Intermediate oral communication skills in French; (testing may be required);

• Basic Microsoft Word and Excel skills; (testing may be required);

• Service oriented with good interpersonal skills and ability to handle general enquiries by telephone and in-person;

• Ability to work as a team player, exercising both judgment and initiative;

• Demonstrated attention to detail;

• Ability to learn new software;

• Knowledge of Adobe, an asset.

Additional Job Application Details

Include a cover letter with your application addressed to Laura Smith.

Considering the ministerial directives issued by the Secrétariat du Conseil du trésor, concerning the recruitment freeze in public services, as of November 1, 2024, only applications from persons employed with a regular employee status at the College or in the Québec public college network may be considered for filling a posting that is not in direct service to students. Please note that this post is in direct service to students.

Please note that internal applicants within this category of employment have priority for all positions. We thank all applicants for their interest in Dawson College, but only those selected for an interview will be contacted.

Dawson College adheres to an equal access employment program and, as such, encourages women, Indigenous peoples, visible and ethnic minorities, and persons with disabilities to apply.