Top Benefits
About the role
Job Details
Description It Technician – Build Your Career with an Industry Leader! **Location: Markham, ON
Job type: Full-time, Permanent, and On-site position** Who We Are Corrosion Service Company Limited (CSCL) has been a pioneer in cathodic protection and corrosion engineering since 1950. As an employee-owned company , our focus is on innovation, sustainability, and putting our people first. We work on some of the world’s most exciting and challenging projects , protecting critical infrastructure while preserving the environment and strengthening the communities we serve.
Responsibilities The IT Technician is responsible to maintain the availability of IT infrastructure, devices and software used within our organization, providing support to users at all levels as requested for IT support. Taking direction from IT & Business Systems Manager and leadership group to process requests in our IT and ERP solutions group. Coordinating efforts between different business partners to help achieve
- Deliver IT assistance in collaboration with our MSP and business partners to users in the resolution of computer and application problems by responding to requests in a timely, methodical and accurate manner
- Install, configure, and maintain computer images for various hardware platforms while maintaining an up-to-date listing of all computer inventory located within the company including contract vendors for service and hardware replacements
- Support the client’s suite of software which includes but is not limited to: Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), ERP System, Engineering software and other business critical application
- Configure, maintain, and troubleshoot application software, desktop operating systems, devices, and associated peripherals
- Create, follow up and Resolve tickets utilizing software ticketing system under Service Level agreements (SLA)
- Proactively keep users informed; follow up with users about outstanding issues, problems, escalations and provide update on resolution or changes in timelines
- Determine when to escalate calls to second level support without jeopardizing overall resolution timeline; able to work flexible hours as required
- Manage the setup of audio and visual equipment for meeting rooms
- Ad-hoc request from management team
Ready to Take the Next Step? (Note: Employment is conditional upon completing satisfactory background checks.)
CSCL is committed to fostering an inclusive and accessible work environment. If you require accommodation during the recruitment process, please let us know.
Thank you for your interest! Only those selected for an interview will be contacted.
About Corrosion Service Company Limited
Corrosion Service was founded in 1950 by Thomas R.B. Watson as the first Canadian firm to specialize in cathodic protection. Our founding philosophy was based on the principles of providing great customer service and developing a deep understanding of customer needs, these same core principles still guide our company today.
Throughout our history we have always been privately owned by successive groups of employees that have risen through the organization. This ownership structure gives us a unique perspective on business and ensures that our stakeholders (customers, employees and partners), rather than shareholders, always come first. This is vital for a company such as ours, given that we exist primarily to protect the environment, our fellow citizens and the prosperity of the communities in which we live.
Première entreprise canadienne spécialisée en protection cathodique, la société Corrosion Service a été fondée en 1950 par Thomas R.B. Watson. Dès notre création, notre philosophie reposait sur les principes de l'excellence du service à la clientèle et sur une compréhension approfondie des besoins du client. Ces mêmes principes essentiels sont encore ceux qui nous guident aujourd'hui.
Tout au long de notre existence, nous avons toujours appartenu à des groupes d'employés successifs qui ont franchi les échelons de l'entreprise. Cette structure de propriété nous donne un point de vue particulier sur l'entreprise et nous assure que ce sont les personnes qui s'intéressent à nous (clients, employés, partenaires) plutôt que des actionnaires qui obtiennent la priorité. C'est là un aspect vital pour une entreprise comme la nôtre, étant donné que la protection de l'environnement et de nos concitoyens ainsi que et la prospérité des collectivités où nous visons sont nos principales raisons d'être.
Top Benefits
About the role
Job Details
Description It Technician – Build Your Career with an Industry Leader! **Location: Markham, ON
Job type: Full-time, Permanent, and On-site position** Who We Are Corrosion Service Company Limited (CSCL) has been a pioneer in cathodic protection and corrosion engineering since 1950. As an employee-owned company , our focus is on innovation, sustainability, and putting our people first. We work on some of the world’s most exciting and challenging projects , protecting critical infrastructure while preserving the environment and strengthening the communities we serve.
Responsibilities The IT Technician is responsible to maintain the availability of IT infrastructure, devices and software used within our organization, providing support to users at all levels as requested for IT support. Taking direction from IT & Business Systems Manager and leadership group to process requests in our IT and ERP solutions group. Coordinating efforts between different business partners to help achieve
- Deliver IT assistance in collaboration with our MSP and business partners to users in the resolution of computer and application problems by responding to requests in a timely, methodical and accurate manner
- Install, configure, and maintain computer images for various hardware platforms while maintaining an up-to-date listing of all computer inventory located within the company including contract vendors for service and hardware replacements
- Support the client’s suite of software which includes but is not limited to: Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), ERP System, Engineering software and other business critical application
- Configure, maintain, and troubleshoot application software, desktop operating systems, devices, and associated peripherals
- Create, follow up and Resolve tickets utilizing software ticketing system under Service Level agreements (SLA)
- Proactively keep users informed; follow up with users about outstanding issues, problems, escalations and provide update on resolution or changes in timelines
- Determine when to escalate calls to second level support without jeopardizing overall resolution timeline; able to work flexible hours as required
- Manage the setup of audio and visual equipment for meeting rooms
- Ad-hoc request from management team
Ready to Take the Next Step? (Note: Employment is conditional upon completing satisfactory background checks.)
CSCL is committed to fostering an inclusive and accessible work environment. If you require accommodation during the recruitment process, please let us know.
Thank you for your interest! Only those selected for an interview will be contacted.
About Corrosion Service Company Limited
Corrosion Service was founded in 1950 by Thomas R.B. Watson as the first Canadian firm to specialize in cathodic protection. Our founding philosophy was based on the principles of providing great customer service and developing a deep understanding of customer needs, these same core principles still guide our company today.
Throughout our history we have always been privately owned by successive groups of employees that have risen through the organization. This ownership structure gives us a unique perspective on business and ensures that our stakeholders (customers, employees and partners), rather than shareholders, always come first. This is vital for a company such as ours, given that we exist primarily to protect the environment, our fellow citizens and the prosperity of the communities in which we live.
Première entreprise canadienne spécialisée en protection cathodique, la société Corrosion Service a été fondée en 1950 par Thomas R.B. Watson. Dès notre création, notre philosophie reposait sur les principes de l'excellence du service à la clientèle et sur une compréhension approfondie des besoins du client. Ces mêmes principes essentiels sont encore ceux qui nous guident aujourd'hui.
Tout au long de notre existence, nous avons toujours appartenu à des groupes d'employés successifs qui ont franchi les échelons de l'entreprise. Cette structure de propriété nous donne un point de vue particulier sur l'entreprise et nous assure que ce sont les personnes qui s'intéressent à nous (clients, employés, partenaires) plutôt que des actionnaires qui obtiennent la priorité. C'est là un aspect vital pour une entreprise comme la nôtre, étant donné que la protection de l'environnement et de nos concitoyens ainsi que et la prospérité des collectivités où nous visons sont nos principales raisons d'être.