Bilingual Customer Service Agent (French/English)
Top Benefits
About the role
Compensation Grade:
Grade 2
Job Description:
Who We Are:
We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success. If you are looking for a challenging and dynamic career, Giant Tiger may be right for you. We believe in opportunities for growth & development, teamwork, and engagement.
Workplace Arrangements:
After the training period is completed, this role will follow a fully remote schedule. Applicants for this role can expect to work from home 5 days a week.
Onboarding/Training: The successful candidate can expect to work onsite for the first 2 weeks for onboarding and training.
Schedule: Alternating weekly rotations for shifts between 7am and 9pm. Alternating schedules include weekdays, weekends, evenings, and holidays.
What Giant Tiger Brings;
- Work Your Way! Hybrid work arrangement;
- Annual Profit-Sharing Program
- Health/Dental/Vision Benefits as of day 1
- Store Discount
- LinkedIn Learning Subscription;
- Parental Top Up Program
- Employee Tuition Reimbursement Program;
- Bursary Program for children of employees;
- Onsite Perks: Free parking; Public Transit accessible; 24/7 access to onsite gym; full-service cafeteria
What You'll be Doing:
- Respond to customer and store inquiries via telephone, email, live chat, text and social media channels. Provide timely and effective solutions in response to inquiries and issues.
- Provide excellent customer service and address needs of customers and stores in a timely and effective manner meeting SLAs. ex. "sundown rule" responses to stores
- Provide clear and precise documentation for stores to advise customers (Correction Notices)
- Accurately and efficiently provide notices to stores advising them of any non-food and Health & Safety Recalls. Recall & Customer notice must be both English and French
- Actively contribute ideas that will enhance the customer service experience. Drawing from BHD inquiry experiences, contribute to Merch Ops process improvement by periodically providing analysis and recommendations on issues & opportunities regarding Stores
- Provide Stores with information and details regarding potential issues or upcoming issues that could affect their business. (Store Communications)
- Manage workflow on the front end, manage customer/store flow, and report performance and policy issues to the Customer Service Supervisor
What You'll Bring:
- Bilingualism (English and French), due to the nature of the role and the requirement to speak to store managers and owners across Canada
- Minimum of 2 years of retail and/or customer service experience is required;
- Ability to work under pressure and in a very fast-paced environment.
- Knowledge of social media and best practices.
- Strong communication skills are required, as well as attention to detail and creative problem solving.
- Strong demonstrated organizational and time management skills.
- Systems experience with AS400 (JDA) and Freshdesk
- Basic computer skills and ability to use computer programs such as Microsoft Word, Excel, and Outlook
- Ability to work a flexible schedule including nights, weekends, and holidays as needed.
Assets You May Have:
- Post-secondary education
#LI-HYBRID
Job Requisition:
JR129481
Giant Tiger is an equal opportunity employer and is committed to fair employment practices.
Are you interested in this position but don’t yet meet all the criteria? We want you to apply anyway!
During our recruitment process we are looking for an incumbent that will not only learn and grow in the role, but also contribute to our diverse, equal and inclusive culture.
If you require accommodation during your pursuit of a role at Giant Tiger please contact
.
About Giant Tiger
At Giant Tiger, we're committed to delivering more than just great deals; we're dedicated to fostering a culture of affordability through our low prices, community support and empowering our local franchise partners.
Founded in 1961 in Ottawa’s Byward Market, we are a proudly Canadian, privately held company with over 270 stores across Canada, providing jobs for approximately 10,000 dedicated members of Team Tiger. What sets us apart is that each of our Giant Tiger stores is locally owned and operated by a franchise partner who not only understands but is deeply connected to the needs of their respective communities.
When you step into your local Giant Tiger store or explore our online offerings, you’re not just shopping; you’re joining a community where you can feel confident in our commitment to low prices on the products you want and need. To learn more, please visit https://www.gianttiger.com/
À Tigre Géant, nous nous engageons à offrir bien plus que de formidables aubaines ; notre mission consiste à favoriser une culture de l’accessibilité grâce à nos bas prix, au soutien à la collectivité et à notre volonté de renforcer les capacités de nos partenaires franchisés locaux.
Fondée en 1961 au Marché By d’Ottawa, Tigre Géant est une entreprise privée fièrement canadienne, comptant plus de 270 magasins au Canada et procurant des emplois à environ 10 000 membres dévoués de l’équipe du Tigre. Notre particularité réside dans le fait que chacun de nos magasins Tigre Géant est détenu et exploité localement par un partenaire franchisé qui, non seulement, comprend les besoins de sa propre communauté, mais qui y est profondément attaché.
Lorsque vous entrez dans votre magasin Tigre Géant local ou que vous explorez nos offres en ligne, vous ne faites pas que magasiner ; vous vous joignez à une collectivité où vous pouvez vous fier à notre engagement à offrir des bas prix sur les produits que vous voulez et dont vous avez besoin.
Bilingual Customer Service Agent (French/English)
Top Benefits
About the role
Compensation Grade:
Grade 2
Job Description:
Who We Are:
We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success. If you are looking for a challenging and dynamic career, Giant Tiger may be right for you. We believe in opportunities for growth & development, teamwork, and engagement.
Workplace Arrangements:
After the training period is completed, this role will follow a fully remote schedule. Applicants for this role can expect to work from home 5 days a week.
Onboarding/Training: The successful candidate can expect to work onsite for the first 2 weeks for onboarding and training.
Schedule: Alternating weekly rotations for shifts between 7am and 9pm. Alternating schedules include weekdays, weekends, evenings, and holidays.
What Giant Tiger Brings;
- Work Your Way! Hybrid work arrangement;
- Annual Profit-Sharing Program
- Health/Dental/Vision Benefits as of day 1
- Store Discount
- LinkedIn Learning Subscription;
- Parental Top Up Program
- Employee Tuition Reimbursement Program;
- Bursary Program for children of employees;
- Onsite Perks: Free parking; Public Transit accessible; 24/7 access to onsite gym; full-service cafeteria
What You'll be Doing:
- Respond to customer and store inquiries via telephone, email, live chat, text and social media channels. Provide timely and effective solutions in response to inquiries and issues.
- Provide excellent customer service and address needs of customers and stores in a timely and effective manner meeting SLAs. ex. "sundown rule" responses to stores
- Provide clear and precise documentation for stores to advise customers (Correction Notices)
- Accurately and efficiently provide notices to stores advising them of any non-food and Health & Safety Recalls. Recall & Customer notice must be both English and French
- Actively contribute ideas that will enhance the customer service experience. Drawing from BHD inquiry experiences, contribute to Merch Ops process improvement by periodically providing analysis and recommendations on issues & opportunities regarding Stores
- Provide Stores with information and details regarding potential issues or upcoming issues that could affect their business. (Store Communications)
- Manage workflow on the front end, manage customer/store flow, and report performance and policy issues to the Customer Service Supervisor
What You'll Bring:
- Bilingualism (English and French), due to the nature of the role and the requirement to speak to store managers and owners across Canada
- Minimum of 2 years of retail and/or customer service experience is required;
- Ability to work under pressure and in a very fast-paced environment.
- Knowledge of social media and best practices.
- Strong communication skills are required, as well as attention to detail and creative problem solving.
- Strong demonstrated organizational and time management skills.
- Systems experience with AS400 (JDA) and Freshdesk
- Basic computer skills and ability to use computer programs such as Microsoft Word, Excel, and Outlook
- Ability to work a flexible schedule including nights, weekends, and holidays as needed.
Assets You May Have:
- Post-secondary education
#LI-HYBRID
Job Requisition:
JR129481
Giant Tiger is an equal opportunity employer and is committed to fair employment practices.
Are you interested in this position but don’t yet meet all the criteria? We want you to apply anyway!
During our recruitment process we are looking for an incumbent that will not only learn and grow in the role, but also contribute to our diverse, equal and inclusive culture.
If you require accommodation during your pursuit of a role at Giant Tiger please contact
.
About Giant Tiger
At Giant Tiger, we're committed to delivering more than just great deals; we're dedicated to fostering a culture of affordability through our low prices, community support and empowering our local franchise partners.
Founded in 1961 in Ottawa’s Byward Market, we are a proudly Canadian, privately held company with over 270 stores across Canada, providing jobs for approximately 10,000 dedicated members of Team Tiger. What sets us apart is that each of our Giant Tiger stores is locally owned and operated by a franchise partner who not only understands but is deeply connected to the needs of their respective communities.
When you step into your local Giant Tiger store or explore our online offerings, you’re not just shopping; you’re joining a community where you can feel confident in our commitment to low prices on the products you want and need. To learn more, please visit https://www.gianttiger.com/
À Tigre Géant, nous nous engageons à offrir bien plus que de formidables aubaines ; notre mission consiste à favoriser une culture de l’accessibilité grâce à nos bas prix, au soutien à la collectivité et à notre volonté de renforcer les capacités de nos partenaires franchisés locaux.
Fondée en 1961 au Marché By d’Ottawa, Tigre Géant est une entreprise privée fièrement canadienne, comptant plus de 270 magasins au Canada et procurant des emplois à environ 10 000 membres dévoués de l’équipe du Tigre. Notre particularité réside dans le fait que chacun de nos magasins Tigre Géant est détenu et exploité localement par un partenaire franchisé qui, non seulement, comprend les besoins de sa propre communauté, mais qui y est profondément attaché.
Lorsque vous entrez dans votre magasin Tigre Géant local ou que vous explorez nos offres en ligne, vous ne faites pas que magasiner ; vous vous joignez à une collectivité où vous pouvez vous fier à notre engagement à offrir des bas prix sur les produits que vous voulez et dont vous avez besoin.