Top Benefits
About the role
If you take pride in being compassionate, honest, professional and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.
We are searching for an IT Specialist to join our Technology and Innovation Team based in Halifax, Nova Scotia.
Meaningful Benefits
You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:
- Comprehensive health and dental benefits plan including an Employee and Family Assistance Program
- Access to virtual healthcare 24/7 for FREE through the group health benefit plan
- RRSP program (with employer matching)
- Vacation accrual (begins immediately) and travel insurance
- Free onsite parking
- Paid breaks
- Access to thousands of vendors offering perks and discounts through our WorkPerks program
- Access to continuing education and training through Shannex’s Centre of Excellence
- Opportunities to be part of sector innovation and continuous improvement initiatives
- Recognition and Rewards for service excellence and safety
About the Opportunity
- Work as a Tier 2 escalation point in an ITSM ticketing platform for notes & tracking
- Provide support for end-user hardware and software within a primarily Windows and Android environment, including educating internal clients on day-to-day use
- Provide level 2 support for Enterprise Systems such as: Microsoft O365, telephone systems, networking, file servers, camera systems, door access control, & printers
- Support Tier 1 team via coaching, documentation, and SOP creation
- Participate in a variety of IT projects as necessitated by business needs
- Be able to travel to locations across the company to provide hands-on support regarding complex issues, corporate infrastructure, and construction
- Participate in a weekly on-call rotation for sitewide critical infrastructure support
About You
In addition to placing high value on continuous improvement, collaboration and accountability, you bring:
- A diploma, certificate or computer industry specific certifications
- A minimum of 3 years’ experience providing excellent front line technical and/or application support
- Strong knowledge of Windows, Office 365, network design and implementation, firewalls, telephony systems (cloud and on-prem), low-voltage systems such as access control and cameras, and cybersecurity best practices
- Strong verbal and written communication skills
- Excellent problem-solving, planning, and organizational abilities
- High level of customer service orientation and professionalism
- A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care.
- Reliable means of transportation
About Us
Shannex is a family-owned organization with a vision of Better Living for every stage of life. Since 1988, Shannex has grown from a single nursing home in Cape Breton to a trusted partner across healthcare, hospitality and lifestyle sectors. With locations in Nova Scotia, New Brunswick and Ontario, Shannex continues to build communities designed for connection, wellbeing and longevity. Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. Shannex also provides Transitional Health services, in partnership with Nova Scotia Health. For more information, visit shannex.com.
If you’re ready to join the Shannex team of Great People**, apply today!**
Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.
All applications are kept in strict confidentiality.
Only those selected for an interview will be contacted.
About Shannex Incorporated
Shannex Inc. offers Retirement Living, Care at Home, and Nursing Home services across Nova Scotia, New Brunswick and Ontario. Shannex has been built on the commitment to place clients first, to provide service excellence and respect each client as an individual. Shannex is a family-owned, Maritime-based company that has been providing care to clients since 1988. Our core values; Clients First, Building Trusted Partnerships, Always Improving Quality and Being Accountable, define what Shannex stands for and create the framework for all that we do.
Shannex is more than a place to live or work. We are a community of people and friendships where the focus is on living well in the place our clients call home
Top Benefits
About the role
If you take pride in being compassionate, honest, professional and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.
We are searching for an IT Specialist to join our Technology and Innovation Team based in Halifax, Nova Scotia.
Meaningful Benefits
You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:
- Comprehensive health and dental benefits plan including an Employee and Family Assistance Program
- Access to virtual healthcare 24/7 for FREE through the group health benefit plan
- RRSP program (with employer matching)
- Vacation accrual (begins immediately) and travel insurance
- Free onsite parking
- Paid breaks
- Access to thousands of vendors offering perks and discounts through our WorkPerks program
- Access to continuing education and training through Shannex’s Centre of Excellence
- Opportunities to be part of sector innovation and continuous improvement initiatives
- Recognition and Rewards for service excellence and safety
About the Opportunity
- Work as a Tier 2 escalation point in an ITSM ticketing platform for notes & tracking
- Provide support for end-user hardware and software within a primarily Windows and Android environment, including educating internal clients on day-to-day use
- Provide level 2 support for Enterprise Systems such as: Microsoft O365, telephone systems, networking, file servers, camera systems, door access control, & printers
- Support Tier 1 team via coaching, documentation, and SOP creation
- Participate in a variety of IT projects as necessitated by business needs
- Be able to travel to locations across the company to provide hands-on support regarding complex issues, corporate infrastructure, and construction
- Participate in a weekly on-call rotation for sitewide critical infrastructure support
About You
In addition to placing high value on continuous improvement, collaboration and accountability, you bring:
- A diploma, certificate or computer industry specific certifications
- A minimum of 3 years’ experience providing excellent front line technical and/or application support
- Strong knowledge of Windows, Office 365, network design and implementation, firewalls, telephony systems (cloud and on-prem), low-voltage systems such as access control and cameras, and cybersecurity best practices
- Strong verbal and written communication skills
- Excellent problem-solving, planning, and organizational abilities
- High level of customer service orientation and professionalism
- A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care.
- Reliable means of transportation
About Us
Shannex is a family-owned organization with a vision of Better Living for every stage of life. Since 1988, Shannex has grown from a single nursing home in Cape Breton to a trusted partner across healthcare, hospitality and lifestyle sectors. With locations in Nova Scotia, New Brunswick and Ontario, Shannex continues to build communities designed for connection, wellbeing and longevity. Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. Shannex also provides Transitional Health services, in partnership with Nova Scotia Health. For more information, visit shannex.com.
If you’re ready to join the Shannex team of Great People**, apply today!**
Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.
All applications are kept in strict confidentiality.
Only those selected for an interview will be contacted.
About Shannex Incorporated
Shannex Inc. offers Retirement Living, Care at Home, and Nursing Home services across Nova Scotia, New Brunswick and Ontario. Shannex has been built on the commitment to place clients first, to provide service excellence and respect each client as an individual. Shannex is a family-owned, Maritime-based company that has been providing care to clients since 1988. Our core values; Clients First, Building Trusted Partnerships, Always Improving Quality and Being Accountable, define what Shannex stands for and create the framework for all that we do.
Shannex is more than a place to live or work. We are a community of people and friendships where the focus is on living well in the place our clients call home