Job Summary Reporting to the Director of Customer Experience, The Print Production Coordinator is responsible for the smooth operations of the production cycle on a daily basis. The Print Production Coordinator will translate Client expectations into production requirements to ensure optimal customer service and product quality. Liaison between departments, vendors, sales, customers and production to ensure optimal communication and output.

Responsibilities And Duties General and Administrative:

• Ensuring smooth communication across departments and customers
• Offering essential assistance to the Production Team.
• Utilize in-depth knowledge of Sinalite services to recommend solutions that cater to client needs and simultaneously bolster company profitability.
• Foster and maintain a dynamic dialogue between the sales and production departments, ensuring all teams are aligned.
• Work as a dynamic communicator skilled in aligning diverse teams towards achieving common production goals.

Production Operations

• Address and resolve any printing-related challenges that may emerge, working closely with technicians for swift solutions.
• Suggesting necessary revisions
• Guarantee optimal manufacturing processes, ensuring timely deliveries while maintaining the highest quality standards.
• Oversee all client-related production activities, translating sales objectives seamlessly into actionable production strategies.
• Evaluate client files for production feasibility, discerning any constraints, and suggest necessary revisions to ensure optimal product creation.
• Oversee stock levels and inventory management, ensuring resources are always available for production needs.

Customer Service

• Collaborating closely with the Sales Team.
• Coordinating with the client services team to meet or surpass client expectations.
• Reviewing client files to discern production constraints
• Cultivating and enhancing client relationships.
• Effectively handling customer accounts.
• Understand and anticipate client needs to ensure the best production outcomes.
• Arranging meetings and proficiently handling orders.
• Promptly addressing file-related matters and ensuring timely updates.
• Address customer inquiries proficiently and ensure all concerns are resolved promptly.

Sales And Marketing

• Being the backbone of Customer Sales support.
• Leading the way in introducing new product offerings.
• Executing successful sales tactics.
• Partnering on innovative marketing campaigns.

Qualifications

• Diploma or Degree in Graphic Communications Management or a related field
• 2+ years of experience in related field, specifically in the print sector
• Knowledge of digital and offset printing.
• Demonstrated expertise in order tracking and management.
• Capable of working independently while fostering collaboration.
• Strong organizational and multitasking skills.
• Familiarity with the graphic arts and printing industry
• Sales, customer service, or printing/graphic arts experience.
• Exceptional written and verbal communication skills in English.
• Interpersonal skills, positivity, and teamwork.
• Good math skills.
• Exceptional attention to detail, problem-solving.
• High level of computer proficiency and adaptability.
• Self-motivated, diligent, and proactive in approach.
• Excellent time management skills.