Supervisor, SOCC Training
About the role
Résumé du travail
Reporting to the Director, Systems Operations Control Centre (SOCC), the Supervisor, SOCC Training lends administrative, technical, and functional leadership to the commercial and passenger Operations teams within the operations centre. The role supports Porter’s pursuit of industry leading operational performance by developing and delivering effective procedures through ongoing training and feedback to achieve high levels of individual performance within these groups.
Devoirs et responsabilités
Lend leadership and coaching that promotes the professional development of all staff both technically and interpersonally to foster the development of a strong, highly motivated, professional culture within the department Provide guidance to the commercial operation to support the best interest of the Company, particularly during irregular operations (IROPs) Develop, document, administer and maintain standard operating procedures and accurate training records for the Operations Coordinators to ensure they align with Company policy and applicable regulations Expert in the Company weight and balance including development, training, and oversight Assisting with the implementing and upgrading the System Operations Control Centre’s tools, applications, software, and hardware systems Manage the data collection, analysis, and reporting of network wide on-time performance/schedule completion rate (OTP/SCR) in order to improve operational reliability Liaise with all internal passenger operations departments including, Learning & Development, and Airport Operations Ensure all employees meet Transport Canada guidelines with Radio License qualifications Create and develop ongoing training programs and manuals for SOCC Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy Acting Manager on duty as designated Other duties as assigned by the Director, SOCC or designate
Compétences comportementales
Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others. Teamwork: Working collaboratively with others to achieve organizational goals. Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers). Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise. Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards. Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications
Minimum 2 years experience within SOCC or relevant training experience Excellent oral and written communication skills Advanced computer skills in excel and proficienct with Google applications required Extensive knowledge of Reservation and Operational Control software systems Strong organizational skills and detail-oriented; ability to work under pressure and perform and coordinate multiple tasks simultaneously Ability to work a flexible schedule, shift work and overtime as required Ability to obtain and maintain security clearance Restricted Radio Operators Certificate
Description De L'entreprise
Depuis 2006, Porter Airlines améliore l’expérience en classe économique pour chaque passager en s’assurant d’offrir un accueil chaleureux misant sur le style, l’attention et le charme. Son parc aérien d’aéronefs Embraer E195-E2 et De Havilland Dash 8-400 dessert l’Amérique du Nord, y compris le réseau canadien d’un océan à l’autre, les États-Unis, le Mexique, les Caraïbes, et l’Amérique centrale. Porter Airlines, dont le siège social est situé à Toronto, est une compagnie aérienne officielle 4 étoiles dans le Classement mondial des compagnies aériennesMD. Visitez www.flyporter.com/fr-ca/ ou suivez @porterairlines sur Instagram, Facebook et X.
Not the right fit? Search for Supervisor, SOCC Training jobs in Toronto, Ontario, Canada
About Porter Airlines Inc.
Porter Airlines is Canada’s third-largest scheduled carrier, based at Billy Bishop Toronto City Airport. An Official 4 Star Airline® in the World Airline Star Rating® by Skytrax and rated top small airline in the world in Condé Nast Traveler’s 2013 Readers Choice Awards, Porter is committed to offering speed, convenience and service as part of a premium travel experience.
As the airline of choice for discerning short-haul passengers, our warm and effortless approach to hospitality, combined with our spotless service brings dignity and refinement back to flying.
Porter Airlines est le troisième plus important transporteur régulier au Canada, basé à l’aéroport Billy Bishop de Toronto. Porter est une compagnie aérienne officielle 4 étoiles dans le Classement mondial des compagnies aériennes© établi par Skytrax et il est classé au premier rang mondial dans la catégorie des petites compagnies aériennes dans le Choix des lecteurs de Condé Nast Traveler 2013.
Porter est engagé à offrir la commodité, la rapidité et le service dans les voyages aériens. En tant que compagnie aérienne de choix pour les passagers exigeants de vols de courte durée, notre hospitalité chaleureuse et sans effort, combinée à notre service impeccable, apporte dignité et raffinement aux vols aériens.
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Supervisor, SOCC Training
About the role
Résumé du travail
Reporting to the Director, Systems Operations Control Centre (SOCC), the Supervisor, SOCC Training lends administrative, technical, and functional leadership to the commercial and passenger Operations teams within the operations centre. The role supports Porter’s pursuit of industry leading operational performance by developing and delivering effective procedures through ongoing training and feedback to achieve high levels of individual performance within these groups.
Devoirs et responsabilités
Lend leadership and coaching that promotes the professional development of all staff both technically and interpersonally to foster the development of a strong, highly motivated, professional culture within the department Provide guidance to the commercial operation to support the best interest of the Company, particularly during irregular operations (IROPs) Develop, document, administer and maintain standard operating procedures and accurate training records for the Operations Coordinators to ensure they align with Company policy and applicable regulations Expert in the Company weight and balance including development, training, and oversight Assisting with the implementing and upgrading the System Operations Control Centre’s tools, applications, software, and hardware systems Manage the data collection, analysis, and reporting of network wide on-time performance/schedule completion rate (OTP/SCR) in order to improve operational reliability Liaise with all internal passenger operations departments including, Learning & Development, and Airport Operations Ensure all employees meet Transport Canada guidelines with Radio License qualifications Create and develop ongoing training programs and manuals for SOCC Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy Acting Manager on duty as designated Other duties as assigned by the Director, SOCC or designate
Compétences comportementales
Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others. Teamwork: Working collaboratively with others to achieve organizational goals. Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers). Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise. Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards. Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications
Minimum 2 years experience within SOCC or relevant training experience Excellent oral and written communication skills Advanced computer skills in excel and proficienct with Google applications required Extensive knowledge of Reservation and Operational Control software systems Strong organizational skills and detail-oriented; ability to work under pressure and perform and coordinate multiple tasks simultaneously Ability to work a flexible schedule, shift work and overtime as required Ability to obtain and maintain security clearance Restricted Radio Operators Certificate
Description De L'entreprise
Depuis 2006, Porter Airlines améliore l’expérience en classe économique pour chaque passager en s’assurant d’offrir un accueil chaleureux misant sur le style, l’attention et le charme. Son parc aérien d’aéronefs Embraer E195-E2 et De Havilland Dash 8-400 dessert l’Amérique du Nord, y compris le réseau canadien d’un océan à l’autre, les États-Unis, le Mexique, les Caraïbes, et l’Amérique centrale. Porter Airlines, dont le siège social est situé à Toronto, est une compagnie aérienne officielle 4 étoiles dans le Classement mondial des compagnies aériennesMD. Visitez www.flyporter.com/fr-ca/ ou suivez @porterairlines sur Instagram, Facebook et X.
Not the right fit? Search for Supervisor, SOCC Training jobs in Toronto, Ontario, Canada
About Porter Airlines Inc.
Porter Airlines is Canada’s third-largest scheduled carrier, based at Billy Bishop Toronto City Airport. An Official 4 Star Airline® in the World Airline Star Rating® by Skytrax and rated top small airline in the world in Condé Nast Traveler’s 2013 Readers Choice Awards, Porter is committed to offering speed, convenience and service as part of a premium travel experience.
As the airline of choice for discerning short-haul passengers, our warm and effortless approach to hospitality, combined with our spotless service brings dignity and refinement back to flying.
Porter Airlines est le troisième plus important transporteur régulier au Canada, basé à l’aéroport Billy Bishop de Toronto. Porter est une compagnie aérienne officielle 4 étoiles dans le Classement mondial des compagnies aériennes© établi par Skytrax et il est classé au premier rang mondial dans la catégorie des petites compagnies aériennes dans le Choix des lecteurs de Condé Nast Traveler 2013.
Porter est engagé à offrir la commodité, la rapidité et le service dans les voyages aériens. En tant que compagnie aérienne de choix pour les passagers exigeants de vols de courte durée, notre hospitalité chaleureuse et sans effort, combinée à notre service impeccable, apporte dignité et raffinement aux vols aériens.