Top Benefits
About the role
Job Description
WHAT IS THE OPPORTUNITY?
As an Accounts Payable Resolutions Officer with the Investigations team, you will be responsible for accurate, timely and complete processing of requests received into the API mailbox coving North America, UK and the Caribbean. You will also be responsible to effectively analyze issues and provide resolution and backup information to escalated processing, vendor and business partner inquiries, using expert knowledge of accounts payable processes. You will act as subject matter expert for vendor and business partner care issues, identifying continuous improvement opportunities, developing action plans and solutions as well provide support and liaise with the Accounts Payable departments across the floor for escalations on accounts payable transactions.
WHAT WILL YOU DO?
- Takes ownership and accountability for the resolution of issues and concerns at the first point of contact; demonstrating a long-term perspective in addressing vendor/business partner concerns
- Provides consistent and high-quality service in processing of accounts payable transactions within established benchmarks contributing to achievement of service levels
- Ensures all documents/data are examined for completeness and accuracy, and takes appropriate steps to correct any errors or omissions
- Proactively identifies and recommends solutions to recurring errors and service gaps; acts as a referral point/Subject Matter Expert (SME) for sales and service RBC employees
- Maintains generic mailbox to ensure inquiries are answered promptly, within Service Level Agreement and assist in cross training of other team members as needed.
- Exercises due diligence in following operational risk policies, procedures, standards and guidelines.
- Assist in reviews of procedure documents, audit requests and SOX reviews, Reporting and Recovery of funds.
WHAT DO YOU NEED TO SUCCEED?
Must have:
- University or college degree in accounting or finance
- 2 years of operations experience in a financial sector environment
- Excellent communication, organizational and multitasking skills and ability to prioritize activities to ensure objectives are met
- Proficient in Microsoft suite of applications, intermediate to advanced excel
Nice-to-have:
- Knowledge in accounts payable processing
- Knowledge with Journal Entries, Coupa, Procurement, SAP
- Exposure to Lean Six Sigma (LSS) or process improvement
- Some knowledge of all Regulatory and Compliance rules, Internal Audit reviews
WHAT'S IN IT FOR YOU?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
LI - Post
Job Skills
Communication, Critical Thinking, Customer Inquiries, Customer Interactions, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
120 WESTERN PKY:BEDFORD
City:
Bedford
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Contract (Fixed Term)
Pay Type:
Salaried
Posted Date:
2025-09-24
Application Deadline:
2025-10-10
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Top Benefits
About the role
Job Description
WHAT IS THE OPPORTUNITY?
As an Accounts Payable Resolutions Officer with the Investigations team, you will be responsible for accurate, timely and complete processing of requests received into the API mailbox coving North America, UK and the Caribbean. You will also be responsible to effectively analyze issues and provide resolution and backup information to escalated processing, vendor and business partner inquiries, using expert knowledge of accounts payable processes. You will act as subject matter expert for vendor and business partner care issues, identifying continuous improvement opportunities, developing action plans and solutions as well provide support and liaise with the Accounts Payable departments across the floor for escalations on accounts payable transactions.
WHAT WILL YOU DO?
- Takes ownership and accountability for the resolution of issues and concerns at the first point of contact; demonstrating a long-term perspective in addressing vendor/business partner concerns
- Provides consistent and high-quality service in processing of accounts payable transactions within established benchmarks contributing to achievement of service levels
- Ensures all documents/data are examined for completeness and accuracy, and takes appropriate steps to correct any errors or omissions
- Proactively identifies and recommends solutions to recurring errors and service gaps; acts as a referral point/Subject Matter Expert (SME) for sales and service RBC employees
- Maintains generic mailbox to ensure inquiries are answered promptly, within Service Level Agreement and assist in cross training of other team members as needed.
- Exercises due diligence in following operational risk policies, procedures, standards and guidelines.
- Assist in reviews of procedure documents, audit requests and SOX reviews, Reporting and Recovery of funds.
WHAT DO YOU NEED TO SUCCEED?
Must have:
- University or college degree in accounting or finance
- 2 years of operations experience in a financial sector environment
- Excellent communication, organizational and multitasking skills and ability to prioritize activities to ensure objectives are met
- Proficient in Microsoft suite of applications, intermediate to advanced excel
Nice-to-have:
- Knowledge in accounts payable processing
- Knowledge with Journal Entries, Coupa, Procurement, SAP
- Exposure to Lean Six Sigma (LSS) or process improvement
- Some knowledge of all Regulatory and Compliance rules, Internal Audit reviews
WHAT'S IN IT FOR YOU?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
LI - Post
Job Skills
Communication, Critical Thinking, Customer Inquiries, Customer Interactions, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
120 WESTERN PKY:BEDFORD
City:
Bedford
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Contract (Fixed Term)
Pay Type:
Salaried
Posted Date:
2025-09-24
Application Deadline:
2025-10-10
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.