About the role
As a Sunterra Market Cashier Team Lead, you will hold a lasting impression for our customer’s shopping experience by performing all customer service functions. Your role will include assisting customers during the checkout process and performing all cash related duties. Additionally, you will work to maintain attractive customer service displays and support our overall customer service vision. You have a passion for leading and training people and will provide legendary customer service to all our customers and Team Members.
Duties and Responsibilities:
- Ensure effective and proper procedures for customer check out, handling of tenders and use of PLUs
- Assist in overseeing customer flow; ensure that customer waiting time is limited
- Process invoices and returns
- Answers department telephone calls and pages
- Have solid knowledge of our Fresh Rewards program and our procedures to assist customers
Qualifications:
- Full-time availability
- Extensive customer service experience
- Cash management / handling experience is required
- Excellent communication skills
- Ability to lead and train others
- Effective time management skills
- Strong work ethic and integrity
- A passion for food
About Sunterra Market
The seeds of Sunterra took root on the family farm over 50 years ago in Acme, Alberta. With superior hogs and industry-leading practices, the farm grew bigger and better. To showcase the top quality meat and provide customers with a unique European-style shopping experience, Sunterra Market launched in downtown Calgary at Bankers Hall in 1990. Since then we have been working tirelessly to exceed customers' needs in our nine markets across Alberta.
About the role
As a Sunterra Market Cashier Team Lead, you will hold a lasting impression for our customer’s shopping experience by performing all customer service functions. Your role will include assisting customers during the checkout process and performing all cash related duties. Additionally, you will work to maintain attractive customer service displays and support our overall customer service vision. You have a passion for leading and training people and will provide legendary customer service to all our customers and Team Members.
Duties and Responsibilities:
- Ensure effective and proper procedures for customer check out, handling of tenders and use of PLUs
- Assist in overseeing customer flow; ensure that customer waiting time is limited
- Process invoices and returns
- Answers department telephone calls and pages
- Have solid knowledge of our Fresh Rewards program and our procedures to assist customers
Qualifications:
- Full-time availability
- Extensive customer service experience
- Cash management / handling experience is required
- Excellent communication skills
- Ability to lead and train others
- Effective time management skills
- Strong work ethic and integrity
- A passion for food
About Sunterra Market
The seeds of Sunterra took root on the family farm over 50 years ago in Acme, Alberta. With superior hogs and industry-leading practices, the farm grew bigger and better. To showcase the top quality meat and provide customers with a unique European-style shopping experience, Sunterra Market launched in downtown Calgary at Bankers Hall in 1990. Since then we have been working tirelessly to exceed customers' needs in our nine markets across Alberta.