Senior Leader, Service Design
Top Benefits
About the role
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As a Senior Leader, Service Design with Calgary Transit (CT) you will oversee over 100 employees across four sections: Service Planning, Service Scheduling Public Transit, Revenue Streams and Transit Service Analytics that design fixed-route transit, On Demand Transit service, Mobility as a Service, customer technologies, customer sentiment and ridership monitoring. You will be responsible for long-range strategic plans, capital prioritization and regional transit plans. Primary duties include:
- Hire, train, develop, mentor and supervise staff including developing goals and objectives, monitoring performance and providing feedback.
- Ensure the development, planning and scheduling of transit service as it aligns to the goals and objectives within the RouteAhead 30-year strategy.
- Align the development of Light Rail Transit (LRT)/Bus service with multi-year budget cycles to ensure forecasting of service revenues, exceeding $150 million a year.
- Coordinate transit service (route planning, scheduling, fleet and operating budget) including new processes, resources and initiatives.
- Manage fare policy, fare payment, legal agreements with vendors, agreements for transit subsidies/discounts and innovative legal/technological approaches to fare payment.
- Oversee non-fare revenue contracts and digital displays, such as advertising.
- Develop service design concepts to address emerging issues.
- Address inquiries, resource constraints, corporate issues management and budgetary items.
- Act as a representative of Calgary Transit as it relates to service proposals, land use plans, community plans, street and sidewalk designs and bus zone/station concepts prepared by external consultants for development submissions.
- Evaluate and prioritize operational improvement projects using cost/benefit risk analyses.
- Lead procurement of service contracts and decisions for Calgary Transit Access service delivery strategies.
- Lead, write, present and act as a public spokesperson for reports to City Council and Council Committees.
Qualifications
- A degree in Business, Engineering, Planning or a related field and at least 10 years of experience in leadership.
- Experience in public sector budgeting, planning, citizen engagement, project evaluation and/or design decisions is required.
- A master's degree would be preferred.
- Equivalent combinations of experience and education may be considered.
- Previous experience in a role with exposure to high levels of engagement from internal and external interested parties.
- Ability to direct staff, consultants and contractors while providing high-level vision and detailed direction with respect to time, quality and financial trade-offs.
Pre-employment Requirements
- A security clearance will be conducted.
- Successful applicants must provide proof of qualifications.
Union: Exempt
Business Unit: Calgary Transit
Position Type: 1 Permanent
Location: 928 32 Avenue NE
Compensation: Level M3 $156,500 - 195,600 per annum
Days of Work: This position works a 5 day
work week earning 1 day off in a 3 week cycle.
Hours of work: Standard 35 hour work week
Audience: Internal/External
Apply By: December 10, 2025
Job ID #: 312971
About City of Calgary
City of Calgary employees deliver the services, run the programs and operate the facilities that support a city of over one million people. If you are committed to public service, enjoy collaborating with others, and have a desire to learn and grow, join us and make a difference in the lives of Calgarians. We offer competitive wages, comprehensive health benefits and insurance, defined benefit pension plan, work-life balance, flexible work options, health-spending account, diverse and inclusive workplace, learning and development opportunities, wellness programs and more.
A common purpose guides all our choices and decisions - to make life better every day. We anticipate the future and are committed to fostering a culture of innovation, creativity and best practices. We are at our best when we take responsibility for our actions and work together for the benefit of the people of Calgary. Together we make Calgary a great place to make a living, a great place to make a life.
Make working for The City work for you, apply today at www.calgary.ca/careers.
To speak with a City recruiter, connect with Ashu Gandhi, David Fletcher or Jaci Spence-Eising on LinkedIn.
Senior Leader, Service Design
Top Benefits
About the role
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As a Senior Leader, Service Design with Calgary Transit (CT) you will oversee over 100 employees across four sections: Service Planning, Service Scheduling Public Transit, Revenue Streams and Transit Service Analytics that design fixed-route transit, On Demand Transit service, Mobility as a Service, customer technologies, customer sentiment and ridership monitoring. You will be responsible for long-range strategic plans, capital prioritization and regional transit plans. Primary duties include:
- Hire, train, develop, mentor and supervise staff including developing goals and objectives, monitoring performance and providing feedback.
- Ensure the development, planning and scheduling of transit service as it aligns to the goals and objectives within the RouteAhead 30-year strategy.
- Align the development of Light Rail Transit (LRT)/Bus service with multi-year budget cycles to ensure forecasting of service revenues, exceeding $150 million a year.
- Coordinate transit service (route planning, scheduling, fleet and operating budget) including new processes, resources and initiatives.
- Manage fare policy, fare payment, legal agreements with vendors, agreements for transit subsidies/discounts and innovative legal/technological approaches to fare payment.
- Oversee non-fare revenue contracts and digital displays, such as advertising.
- Develop service design concepts to address emerging issues.
- Address inquiries, resource constraints, corporate issues management and budgetary items.
- Act as a representative of Calgary Transit as it relates to service proposals, land use plans, community plans, street and sidewalk designs and bus zone/station concepts prepared by external consultants for development submissions.
- Evaluate and prioritize operational improvement projects using cost/benefit risk analyses.
- Lead procurement of service contracts and decisions for Calgary Transit Access service delivery strategies.
- Lead, write, present and act as a public spokesperson for reports to City Council and Council Committees.
Qualifications
- A degree in Business, Engineering, Planning or a related field and at least 10 years of experience in leadership.
- Experience in public sector budgeting, planning, citizen engagement, project evaluation and/or design decisions is required.
- A master's degree would be preferred.
- Equivalent combinations of experience and education may be considered.
- Previous experience in a role with exposure to high levels of engagement from internal and external interested parties.
- Ability to direct staff, consultants and contractors while providing high-level vision and detailed direction with respect to time, quality and financial trade-offs.
Pre-employment Requirements
- A security clearance will be conducted.
- Successful applicants must provide proof of qualifications.
Union: Exempt
Business Unit: Calgary Transit
Position Type: 1 Permanent
Location: 928 32 Avenue NE
Compensation: Level M3 $156,500 - 195,600 per annum
Days of Work: This position works a 5 day
work week earning 1 day off in a 3 week cycle.
Hours of work: Standard 35 hour work week
Audience: Internal/External
Apply By: December 10, 2025
Job ID #: 312971
About City of Calgary
City of Calgary employees deliver the services, run the programs and operate the facilities that support a city of over one million people. If you are committed to public service, enjoy collaborating with others, and have a desire to learn and grow, join us and make a difference in the lives of Calgarians. We offer competitive wages, comprehensive health benefits and insurance, defined benefit pension plan, work-life balance, flexible work options, health-spending account, diverse and inclusive workplace, learning and development opportunities, wellness programs and more.
A common purpose guides all our choices and decisions - to make life better every day. We anticipate the future and are committed to fostering a culture of innovation, creativity and best practices. We are at our best when we take responsibility for our actions and work together for the benefit of the people of Calgary. Together we make Calgary a great place to make a living, a great place to make a life.
Make working for The City work for you, apply today at www.calgary.ca/careers.
To speak with a City recruiter, connect with Ashu Gandhi, David Fletcher or Jaci Spence-Eising on LinkedIn.