Our philosophy is “to be great you need to have great people”.Accordingly, we are always searching for “great people”. If you thrive in a dynamic, entrepreneurial workplace we would be very interested in hearing from you. A Day in YOUR Life as an Overnight Room Attendant Every person that enters a hotel should be greeted and feel like a guest! This is YOU on your first day of work and every work day after that. You walk in with a smile, say hello to passing guests and acknowledge your colleagues perhaps with a smile, nod or salutation. You already have a feel for how your day is going to unfold based on the flow and noise level in the lobby and you aren’t even in uniform yet! You make your way to the employee change room and transform into to your, sharp, clean look with your professional and comfortable uniform, punch in at the time clock and join your teammates as they prepare for the overnight shift priorities, ensuring rooms and public areas are ready for the next day’s operations You will review overnight priorities and organize tasks to ensure guest rooms and hotel areas are prepared for the following day. Regardless of the time of day or length of shift you are ready to meet every guest with exceptional service, cleanliness and care! energetically join Cleaning stay over roomsAt the start of your shift, you review overnight priorities including vacant rooms, special cleaning projects, arrivals, and hotel preparation needs. This will enable you to efficiently plan your shiftand prioritize the things that need to be completed before you go home for the day. Our guests may be here on a family vacation, an important business trip or even travelling for an emergency medical appointment. You remain attentive to overnight guest requests and proactively ensure rooms are well stocked and prepared, you look for opportunities to go above and beyond and make them feel special. Perhaps you notice that your guest has been using their coffee maker to make tea, so you place a kettle in their room with some additional tea bags. A guest has shirts hanging from the backs of chairs and on door handles, so you place some additional hangers in their closet. You are responsible for the cleanliness of the guest rooms, yet you are always focused on our guests and their needs. Don’t forget you are their ambassador to our hotel, surroundings and city. By the time you leave you are more than satisfied that your guests rooms are impeccably cleaned, sanitized and ready for your existing guests to return and new guests to arrive and have the best stay possible. Your standards are high, you like to be efficient in how you tackle a room and look for things that need to be corrected, communicate those through appropriate channels and take immense pride in the quality and cleanliness of the product our guests are paying for! Who you are and why is this important… Enthusiastic, Attentive and Approachable Ensuring our guests and team mates feel comfortable. Organized, Clean & Communicative Clear, concise communication between team members and guests alike creates a smooth operation. Effective Multi-Tasker Personal interactions, daily duties and on-going projects are always in play. What happens behind the scenes of all those interactions… You follow company policies and standards such as sanitizing high touch areas and any other requirements for the processes as outlined by your department leaders; Completing assigned cleaning projects and preparing vacant rooms according to hotel standards; Cleaning check-out rooms in time for the arrivals; Communicating with other departments to ensure any special requests are met in a timely fashion; Take on additional administrative tasks as set forth by your leaders; Maintain a professional demeanor while balancing cleaning tasks, special projects, and occasional guest requests; Additional overnight responsibilities may include deep cleaning projects, maintaining public areas, restocking supplies, assisting with laundry operations, and ensuring the hotel is prepared for the morning shift: Listen respectfully when guests have complaints. Empathize and work with the guest in an efficient manner to come to a resolution or loop in a manager if necessary to ensure the guest has a satisfactory resolution to their complaint; Follow all company and brand standards to maintain cleanliness levels. What are we looking for.. Some experience in housekeeping/cleaner. Flexibility to work a variety of shifts. The understanding that SERVICE and CLEANLINESS are the keys to any successful hotel. Thank you for your interest in our company, we hope you apply today!