Who you are

• 5+ years of product management experience in FinTech, RegTech, Payments, or Financial Services, with a focus on KYB, identity verification, or onboarding
• Hands-on experience with Large Language Models (LLMs), Agentic AI systems, ML Ops practices, and AI/ML Governance
• Exceptional cross-functional collaboration skills with engineering, design, marketing, compliance, and business stakeholders
• Strong sense of empathy to care deeply about customer problems and the user experience
• Analytical thinking skills and a data-informed approach to decision-making
• Strong communication skills, including the ability to translate sophisticated technical products and features into simple concepts and presentations
• Bachelor’s degree in a relevant field or equivalent practical experience

What the job involves

• Trulioo is seeking a highly driven and experienced Senior Product Manager to lead the definition and delivery of our AI/ML Platform strategy
• Reporting to the Director of Product - DocV & Machine Learning, this is a pivotal individual contributor (IC) role where you’ll work cross-functionally to define the roadmap, guide execution, and deliver scalable AI/ML capabilities to customers and internal teams
• Lead the full lifecycle of AI/ML deployment—from procuring training data and collaborating with the ML team on model evaluation, to identifying dependencies, coordinating with Design and Engineering on deployment, and driving post-deployment monitoring and evaluation
• Own and maintain governance documentation and AI/ML process documentation to support internal teams, customers, and RFPs
• Define the critical features and own the roadmap for bringing high-scale, high-performance AI/ML to Trulioo customers and internally
• Your cross-team collaboration skills will enable those improvements to be conceptualized and delivered to drive meaningful and impactful business outcomes
• Translate customer value and business imperatives into actionable technical requirements, collaborating across execution teams to ensure insights and inputs shape the entire product lifecycle
• Act as the subject matter & technical expert on ML Models for internal and external stakeholders
• Drive accountability for achieving product quality, incremental delivery, and measurable customer value
• Engage directly with customers, sales, product, marketing, and engineering across the product lifecycle in a fast-paced, high-growth environment
• Define product specifications, user stories, mockups, and acceptance criteria independently and in collaboration with engineering, product management, and documentation teams
• Partner with Engineering, ML, and release teams to plan, drive, and execute release cycles
• Work with Product Marketing to create content, simplifying and communicating complex technical concepts for diverse audiences
• Collaborate with Compliance, Legal, and Finance to ensure products meet security, regulatory, and financial standards

Benefits

• Free snacks, unlimited coffee and catered lunches twice a week!
• We host various sports and wellness activities, social events, birthday celebrations, lunch and learns, and encourage friendly (but often competitive!) games of ping-pong and foosball
• Extended health and dental benefits with Canada Life
• Three weeks of vacation and five sick days per year on joining
• Education, Training & Certification Policy and professional development programs
• Paid Wellness Days
• Personal Education Budget
• GlobalGateway Experience - allows Trulicrew members to work from a time zone of their choosing for up to two weeks per year.