Customer Service Representative

• Contract Length: 1 Year
• Location: Gatineau, QC J8V 3P8

Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.

Job Overview

The Customer Service Representative serves as the primary point of contact for the client’s customers, delivering professional, efficient, and solution-oriented support. This role focuses on building trust, understanding customer needs, resolving concerns, and identifying opportunities to enhance the customer experience while supporting business objectives.

Key Responsibilities

• Handle incoming customer interactions in a professional and timely manner while building rapport and trust
• Listen actively to understand customer needs and provide accurate, efficient, and courteous solutions
• Identify opportunities to promote and upsell products or services in alignment with customer needs
• Develop and maintain strong knowledge of the client’s products, services, and processes to ensure accurate support
• Resolve customer concerns with empathy and professionalism, turning challenges into positive experiences
• Complete administrative and documentation tasks as required to support customer interactions and internal processes

Qualifications

• Strong communication and active listening skills
• Demonstrated ability in sales and upselling techniques
• Ability to thrive in a fast-paced and dynamic environment
• Strong organizational skills with the ability to manage multiple priorities
• Proficient in using computer systems and various software applications
• Ability to follow detailed procedures and adhere to established processes
• Strong problem-solving skills with a customer-focused mindset
• Adaptable, patient, and able to remain professional under pressure
• Ability to work both independently and collaboratively within a team
• Effective complaint handling and resolution skills

Looking for meaningful work? We can help

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com

#CEN24