About the role
Role - Production Support Analyst
Location - Montreal, QC
Key Responsibilities
Technical Support Engineer plays an important role in supporting end users by solving their technical issues, thereby enabling successful user outcomes through a proactive, services-based business model that is in alignment with user needs.
Care about users and focus on making sure Bentley products can support business success with great quality service in resolving issues.
Answering user technical support requests by telephone, e-mail, and web portals.
Perform software troubleshooting techniques, responsible for appropriate referral to other support and quality assurance areas such as filing bug and enhancements requests when technical issues are found.
Resolving user questions or problems in the areas of installation, configuration, and product functionality.
Serving as primary support liaison between Bentley Systems and users for urgent issues.
Keeping users informed of how and when problems are resolved. ? Build strong relationships with users to become a trusted advisor?
Document processes and procedures in the form of knowledge-based articles and Technical Papers.
Report Defects found during Support to L3 team / to Product Vendor.
Help in Coordination with Vendor.
Technical Qualifications:
Experience in technical support and exposure to global user interaction.
A ""user first"" approach and strong critical thinking with a desire to solve problems with excellent troubleshooting skills.
Experience with CAD, modeling, or rendering software is required.
Engineering background, experience with Plant Design, Building Information Management, or Road Design and Modeling preferred.
Ability to resolve technical issues via telephone, online forums, and e-mail.
Excellent written and oral communication as well as strong user-facing skills.
A good level of technical knowledge in the Windows operating systems and Microsoft Office.
Ability to understand the users environment to offer the most effective workflow.
Self-motivated and proactive, possessing a strong desire to learn.
Important Assets:
Exposure to commercially available tools regarding Help Desk Support
Prior experience with CAD Software products; MicroStation, AutoCAD, Civil 3D, Revit, ProjectWise
BIM modelling or 3D Design / Fusion software ? API Programming skills
SQL Scripting or other experience using the Structured Query Language
CAD Administrator role, being able to manage multiple systems and solutions
About Atlantis IT Group
"Atlantis IT Group" is an IT venture that offers end-to-end services and products. The focus of "the Company" is to cater one-stop solutions to small and medium-sized businesses.
"Atlantis" had its first branch in Toronto, Canada, and was established in 1990. The Company has emerged from a small farm to a medium company providing all sorts of solutions, headquartered in Toronto, Canada The Company has had its branches and offices in different countries such as the USA, Canada, and India for the last 32 years.
Atlantis is enlarging its global footprint by offering complementary product and service lines by partnering and strategically working with businesses. The primary specialized area of the Company includes ERP solutions, with cloud-based and on-premise solutions available to meet the requirements of all Industries.
OUR PRODUCTS:
"WORKSWARE ERP" The emergence of WORKSWARE ERP is noticed from a ground level to an upgraded form because of the integrated ERP system, dedicated towards forward-thinking discrete manufacturing enterprises.
"BM-Cloud" BM-Cloud is One of the key offerings of Atlantis consulting as a Cloud-based business management ERP software since 2013. The significant feature of BM-Cloud includes easy usage with the enhancement of simplicity and usability as a complete integrated ERP system. The fundamental modules covered by BM-Cloud are accounting, inventory management, purchasing, sales, and HR/payroll systems. In other words, it is designed primarily to support businesses in the trading and retail sectors and includes all the essential components required for a firm to assist in decision-making.
"BM-POS"
We provide a cloud-based retail solution with all the tools required to manage a retail business, including a sales screen, inventory management, real-time dashboard, employee administration, and other functions that keep retailers in charge of their operations.
About the role
Role - Production Support Analyst
Location - Montreal, QC
Key Responsibilities
Technical Support Engineer plays an important role in supporting end users by solving their technical issues, thereby enabling successful user outcomes through a proactive, services-based business model that is in alignment with user needs.
Care about users and focus on making sure Bentley products can support business success with great quality service in resolving issues.
Answering user technical support requests by telephone, e-mail, and web portals.
Perform software troubleshooting techniques, responsible for appropriate referral to other support and quality assurance areas such as filing bug and enhancements requests when technical issues are found.
Resolving user questions or problems in the areas of installation, configuration, and product functionality.
Serving as primary support liaison between Bentley Systems and users for urgent issues.
Keeping users informed of how and when problems are resolved. ? Build strong relationships with users to become a trusted advisor?
Document processes and procedures in the form of knowledge-based articles and Technical Papers.
Report Defects found during Support to L3 team / to Product Vendor.
Help in Coordination with Vendor.
Technical Qualifications:
Experience in technical support and exposure to global user interaction.
A ""user first"" approach and strong critical thinking with a desire to solve problems with excellent troubleshooting skills.
Experience with CAD, modeling, or rendering software is required.
Engineering background, experience with Plant Design, Building Information Management, or Road Design and Modeling preferred.
Ability to resolve technical issues via telephone, online forums, and e-mail.
Excellent written and oral communication as well as strong user-facing skills.
A good level of technical knowledge in the Windows operating systems and Microsoft Office.
Ability to understand the users environment to offer the most effective workflow.
Self-motivated and proactive, possessing a strong desire to learn.
Important Assets:
Exposure to commercially available tools regarding Help Desk Support
Prior experience with CAD Software products; MicroStation, AutoCAD, Civil 3D, Revit, ProjectWise
BIM modelling or 3D Design / Fusion software ? API Programming skills
SQL Scripting or other experience using the Structured Query Language
CAD Administrator role, being able to manage multiple systems and solutions
About Atlantis IT Group
"Atlantis IT Group" is an IT venture that offers end-to-end services and products. The focus of "the Company" is to cater one-stop solutions to small and medium-sized businesses.
"Atlantis" had its first branch in Toronto, Canada, and was established in 1990. The Company has emerged from a small farm to a medium company providing all sorts of solutions, headquartered in Toronto, Canada The Company has had its branches and offices in different countries such as the USA, Canada, and India for the last 32 years.
Atlantis is enlarging its global footprint by offering complementary product and service lines by partnering and strategically working with businesses. The primary specialized area of the Company includes ERP solutions, with cloud-based and on-premise solutions available to meet the requirements of all Industries.
OUR PRODUCTS:
"WORKSWARE ERP" The emergence of WORKSWARE ERP is noticed from a ground level to an upgraded form because of the integrated ERP system, dedicated towards forward-thinking discrete manufacturing enterprises.
"BM-Cloud" BM-Cloud is One of the key offerings of Atlantis consulting as a Cloud-based business management ERP software since 2013. The significant feature of BM-Cloud includes easy usage with the enhancement of simplicity and usability as a complete integrated ERP system. The fundamental modules covered by BM-Cloud are accounting, inventory management, purchasing, sales, and HR/payroll systems. In other words, it is designed primarily to support businesses in the trading and retail sectors and includes all the essential components required for a firm to assist in decision-making.
"BM-POS"
We provide a cloud-based retail solution with all the tools required to manage a retail business, including a sales screen, inventory management, real-time dashboard, employee administration, and other functions that keep retailers in charge of their operations.