At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role. Role & Responsibilities

• This role will be responsible for improving line management, health and safety, programming, cleanliness and overall guest experience.
• Manage day-to-day operations of Ticket Offices through out the Golden Skybridge.
• Support, coach and ensure that each member of the Guest Experience team provides an upbeat and professional guest service that goes above and beyond our guests expectations
• Ensure all guest areas are kept clean by embracing the Pursuit Value to Honour Place Managing lines ensuring positive guests experiences
• Leading the team to manage both the arrival and departure of guests ensuring a world class impression
• Ensuring all staff are knowledgeable, by providing each visitor with the highest quality experience and by maximizing revenue through sales of all our products and services
• Directing, leading and supporting the Guest Experience team
• Hiring, Training, orientation and evaluation of all Guest Experience employees
• Maintain positive working relationships with tour companies, suppliers and other departments
• Ensure all guest experience employees adhere to corporate grooming standards and enforce the highest level of presentation and professional conduct
• Ensure smooth operation of computer systems and arranging for repairs as needed, act as an on-site contact for Guest Experience IT systems
• Assist in overseeing the daily reconciliation of cash reports and applicable corrections and adjustments. As well as any payroll needs, with regards to labour
• Ensure cash security by enforcing policies and authorized access to the safes and safe cash handling procedures in the ticketing areas
• Inform staff of new clients, payment procedures and special functions.
• Health and Safety champion for the department, being a leader to all emergency and safety protocols
• Manage staffing levels and department scheduling
• Handing guest complaints

Required Skills & Qualifications

• A minimum of two-three years supervisory/management experience with proven ability to manage a large team, including experience in payroll, scheduling, recognition, and progressive discipline
• Employee training experience including POS, customer service and operational skills Strong organizational skills and ability to thrive in a fast-paced environment
• Strong customer focus providing friendly, professional and efficient service Effective problem solving and critical thinking skills
• Demonstrate high levels of positive energy and a willingness to take on new challenges
• Strong communication and listening skills with local and international guests and staff, second language skills highly advantageous
• Accuracy and efficiency in handling large cash/card transactions under fast-paced and busy conditions and experience with cash reconciliation
• Passion for employee and guest safety
• Proficient in MS Office (Word, PowerPoint and Excel required) First Aid Training an asset
• Meet and set a strong example for Pursuit grooming standards
• Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs

The starting wage for this role is $21.50

About Us We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like? At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.