While many technology roles focus on routine productivity, this position sustains the vital communication flow stakeholders rely on to deliver patient care and support hospital operations every day. As the Technology Administrator, M365 at Sinai Health you will lead the technical administration and provide oversight of our Microsoft 365 ecosystem. Your work will help ensure that essential M365 systems remain resilient for clinicians coordinating time-sensitive care across both acute and rehabilitation settings. The user base you support spans knowledge workers, high-profile physicians, shift-based nurses, and support services across two of Ontario's most renowned hospitals, Mount Sinai and Hennick Bridgepoint. Here, the security and compliance decisions you make have an added layer of importance, ensuring the protection of sensitive health information while also governing how thousands of staff interact with the platform daily. As we advance the adoption of CoPilot, Power Platform and Purview you will help shape how AI-assisted workflows are introduced into hospital operations. For an M365 professional seeking technical ownership paired with visible impact beyond an IT department, this is an ideal career opportunity.

Is this you?
Strong analytical thinking defines how you approach the technical challenges this environment presents. You take a structured, process-driven approach to ensure M365 solutions are secure, and compliant delivering the expected outcomes. Whether diagnosing a routine trouble ticket or enhancement request you confirm what you know, identify what you don't, and rule out variables systematically. When escalation is warranted, you initiate it with confidence, with facts in support of a rapid high quality resolution. This structured approach helps ensure our customers are supported and satisfied with M365 services.

A curiosity for emerging technology allows you to evaluate how modern digital tools can solve real world challenges. You recognize that maintaining the platform is only one aspect of this role and are eager to explore new products with a practical lens, focused on what they can realistically deliver for the teams depending on them. As Sinai Health advances its evaluation of CoPilot and Power Platform, your instinct to test, learn, and translate capability into meaningful solutions will directly inform the potential adoption of these tools into hospital operations. This will work in tandem with your skills in change leadership, which will require you to communicate new workflows clearly, build confidence across a varied user base, and ensure that adoption is structured and sustainable from the start. This combination of skills will help ensure that our clinical and operational workflows remain innovative and efficient.

Your customer service mindset defines how you provide support to a diverse workforce. You recognize that time sensitive support, escalation and resolution of Incidents is paramount in a fast-paced setting clinical, and knowledge work setting. By balancing security protocols with the practical needs users, you ensure that M365 technology remains a coveted enabler. This mindset also informs your communication, where you’ll provide practical solutions with clarity to individuals of varying technical competencies. This ability to bridge technical complexity and human need is what transforms platform support into a genuine enabler of care delivery.

In this role you will:

• Implement Microsoft 365 solutions, including migration from on-premises systems to the cloud
• Oversee the day-to-day administration, lifecycle management of the Sinai Health M365 tenant including but not limited to Account Administration, Security, Performance, Backup, SharePoint, One Drive, Teams, Exchange, Office, Conditional Access, MDM- AirWatch and Intune
• Maintain related process, licensing, and technical documentation. Ensure records of hardware, software licenses inventory are complete and accurately maintained in a timely manner, providing reports and audits as required
• Provide technical and functional support to customers as a subject matter expert for M365, and related EUC and mobile devices ensuring all requests are logged, tracked, escalated, and resolved in accordance with Service Levels. Monitor support from other parties, acting as a point of escalation and liaison with the vendor as required
• Provide senior technical, VIP and escalations support- for all M365 hardware, software, mobile devices, including operating systems Windows 10/11/IOS/Android, and relevant applications
• Support lifecycle management, evergreening, road map planning and optimization driving adoption, standardization, automation, best practices, sustainability and innovation
• Ensure all images, deployments, recoveries and retired EUC assets are handled in accordance with configuration standards and inventory management processes
• Support financial planning, procure in accordance with policies and procedures
• Perform other duties consistent with the job classification as required

Job Requirements

Job Requirements:
Mandatory

• Post-Secondary diploma in a related field

• 3 years’ progressive experience in an M365 technical support and help desk function

• M365 Certified Administrator Certificate completed or in progress

Preferred

• ITIL Foundations certification is an asset
• CompTIA A+, Network +, Microsoft Certified Modern Desktop Administrator, CCNA certifications are an asset
• Experience with clinical applications
• Previous experience in a health care environment

Skills and Knowledge

• Strong proficiency with various software applications including Microsoft M365

• Competent working knowledge of server operating systems including Microsoft Windows Server / Active Directory, Azure

• Good understanding of LAN/WAN concepts including client/server architecture, file and print, TCP/IP, DHCP, WINS, and DNS

• Demonstrated proficiency in communication skills, both verbal and written

• Proven ability to quickly learn modern technologies

• Ability to work independently and in a team environment

If this sounds like you and you feel ready to build your IT career within health care, apply now and let us know why you’d be a great addition to our team.