IT Service Desk Technician - Temp 12 Months (Campbell River)

Cermaq Canada is seeking a skilled and customer-focused team member to fill the full-time, 12-month contract role of IT Service Desk Technician in our IT Department to help support us through an exciting period of business transition.

Cermaq is an international salmon farming company, which prides itself on playing a leadership role in the global sector. We have a team of more than 3500 employees across Chile, Canada and Norway. A committed team that is proud to grow nutritious seafood for a competitive global market. At Cermaq, you become part of a meaningful and consistently developing workplace. We offer a wide range of job opportunities where you will be able to grow and learn in a rapidly advancing and dynamic sector. We support our employees’ personal development and make it possible for you to realize new ideas and initiatives. Our culture is informal and dedicated. We are smart people in rubber boots. We care for each other, for the environment and for our communities.

In this role, you will be responsible for providing technical support and assistance to end-users while maintaining a high level of customer satisfaction. You will be responsible for carrying out the initial investigation and troubleshooting, resolving where possible or escalating for more technical or senior input. Communication and excellent customer service are key in the role and should complement a well-rounded background in IT support.

Daily tasks include providing deskside and remote support for users across all Cermaq sites, managing user access to resources and applications both on-premises and cloud hosted and troubleshooting any issues with connectivity or access.

The Service Desk Technician works with internal and external teams to ensure that IT services are delivered according to agreed service levels and in-line with agreed business expectations.

Key Accountabilities:

• Provide technical support and assistance to end-users, ensuring prompt and effective issue resolution
• Update documentation related to hardware, software, and network systems to ensure accurate and current information
• Support the maintenance of IT asset information, ensuring proper tracking and oversight of hardware and software assets, following agreed inventory management processes
• Respond to helpdesk tickets and inquiries from end-users, providing timely and professional support via phone, email, or in-person
• Troubleshoot and resolve hardware, software, and network issues to minimize downtime and disruption
• Install, configure, and maintain computer systems, peripherals, and software applications as part of the IT Service Catalogue
• Collaborate with other IT teams to escalate complex issues and coordinate problem resolution.
• Document support activities, solutions, and procedures, contributing to the enhancement of our knowledge management resources
• Deliver exceptional customer service, ensuring clear and effective communication with end-users throughout the support process
• Provide training and guidance to end-users on using various software applications and technology tools in the updated infrastructure

Education, experience, and skills:

• High School Diploma required, with post-secondary training in Technology, Computer Science, or a related field preferred
• 2 years of experience or more in a similar helpdesk or deskside support role
• Strong technical knowledge of computer hardware, software applications, and network systems
• Proficient in troubleshooting and resolving issues related to Microsoft Windows and M365 Applications
• Experience with Mobile Device Management (MDM) or Mobile Application Management (MAM) is highly desirable.
• Experience with Active Directory, Microsoft Intune, user account management, and basic network troubleshooting.
• Excellent problem-solving skills with a proactive and customer-centric approach.
• Strong communication skills, both written and verbal, with the ability to effectively interact with end-users of varying technical abilities.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar certifications are a plus.

Skills and Experience:
Job Areas Overview Beneficial Skills and Attributes

Customer Service

Facilitates end user requests and acts as a first point of contact for staff

• ITSM ticket handling
• Polite and customer focused phone manner
• End user training and guidance

Network Support

Support users with connectivity to local and remote networks and access to internal networks while working remotely

• Troubleshooting network connectivity using OSI model
• Understanding of Network switching and routing technologies and protocols
• Understanding of VLANs, segmentation and access control
• Monitoring tools

Deskside support

Ensure that end user devices are configured consistently, working effectively and secured in line with best practice.

Ensure users and devices can access required resources.

• Client PC configuration, troubleshooting and support
• Windows 10/11 Enterprise
• iOS device configuration and support
• End user training and guidance

User Administration

Employee onboarding, change and offboarding operations, user account administration, license and security group assignments

• Active Directory Users and Groups
• Entra ID Administration

Device Administration

Computer build, configuration and application installations according to agreed processes and configuration templates

• Intune Administration
• SCCM device management and deployment

Application Administration

Investigate issues associated with supporting server and network infrastructure.

• Active Directory, Azure AD
• Access control, account onboarding and offboarding
• File services, OneDrive and SharePoint

Asset Coordination

Administration of the IT hardware and inventory, receiving product deliveries, asset tagging and recordkeeping. Reporting stock deficiencies and initiating purchase requests

• IT Asset Management experience
• Request fulfilment and stock management experience

Planning

Effectively plan and manage the individual workload, prioritizing where appropriate.

• Work plans and schedules
• Effective task management and prioritizing
• Can manage time effectively

Communicating

Provide effective communication through multiple channels maintaining professionalism throughout.

• Effective written and verbal communication skills
• Excellent customer service

Troubleshooting

Understand impact and urgency and demonstrate an ability to fault-find and resolve issues while mitigating risk.

• Attention to detail
• Ability to be proactive
• Good analytical skills

Documentation

Provide clear detail of work undertaken, documenting steps and developing knowledge articles.

• Contributes to team knowledge base and information transfer
• Reviews existing content for accuracy

Other requirements

Accept that flexible working requirements expected as part of the role.

• May be required to travel to work sites from time to time
• Valid Class 5 Drivers License

What we Offer:

• Company paid medical and dental benefits upon hire
• Company matching RRSP Program, upon probation completion
• 6% Vacation, 3 weeks per year
• A salary range of $57,000 - 60,000/ year.

How to Apply:
For more information about this opportunity please visit our careers page at www.cermaq.ca, apply via Indeed, or email your resume and cover letter stating “IT Service Desk Technician” in the subject line, to: careers.canada@cermaq.com

Posting Closing Date: Wednesday, May 6, 2026

Cermaq Canada is an equal opportunities employer who provides a workplace that is free of discrimination.

Cermaq Canada has a progressive view of reconciliation with Indigenous peoples. Although wholly committed to hire the best candidate available, we strongly encourage applications from Indigenous peoples for this role.

We would like to thank all applicants for their interest; however only those candidates selected for an interview will be contacted.