Director, Client Service and Risk Management, Indigenous Wealth
Top Benefits
About the role
What is the opportunity?
RBC Royal Trust is looking for a proven leader, who will drive strong client service initiatives and deliver on the day-to-day operations of a dedicated team to achieve business goals. As Director, Client Service & Risk Management for Indigenous Wealth, you will lead and drive the strategic initiatives for the indigenous trust team of RBC Royal Trust, allowing us to continue to deliver exceptional client service.
Please visit: https://royaltrust.rbcwealthmanagement.com for more information.
What will you do?
- Responsible for the management and growth of the Royal Trust Indigenous Wealth team, nationally
- Lead the implementation of risk management initiatives (Example: Dashboard management, business acceptance).
- Ensure implementation of client centric service models for the region
- Assists the Leader of the Indigenous Wealth team to manage the overall National indigenous wealth team by providing direction, technical support, coaching and development of employees to provide quality client service and improve business profitability and reduce business risk
- A team player, manager and leader at the regional and local level who will also be responsible for improving business growth with internal and external Centres of Influence (COIs).
- Coach and role model key behaviors of top performers (e.g., putting clients first, collaborating as partners, develop others, prioritizing for impact, etc.).
- Develops relationships within RBC network and community partners
- Promotes the collaboration between the team, RBC network and Wealth Management partners.
- Successfully maximizes the deployment, productivity and effectiveness of all team members for greatest gain in revenue and client loyalty in their market.
- Works closely with our National Office Professional Practice Group and Risk and Regulatory team to ensure compliant business practices
Must Have
- 8-12 years of proven leadership excellence preferably in Trust & Estates
- Advanced knowledge in personal trust products and services
- Strong communication skills and exceptional service to clients
- Passionate about working with indigenous communities
- Ability to accelerate business results
- Exceptional operational and risk management
- Ability to execute business goals in a timely manner
- Strong people development skills
- Be based out of Winnipeg, Calgary, or Vancouver and willing to travel as needed
Nice to Have
- TEP (Trust & Estate Practitioner)
- Law Degree
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business and geographies
Compensation for this position (including salary and discretionary/variable incentive payments) will be determined by factors, including but not limited to the candidate’s experience, skills, registration status, performance, individual goals; market conditions; and business needs.
The expected salary range for this position is $100,000 to 150,000.
You have the potential to earn more through RBC’s robust discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.
RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
-
Drives RBC’s high-performance culture
-
Enables collective achievement of our strategic goals
-
Generates sustainable shareholder returns and above market shareholder value
WMRT
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Director, Client Service and Risk Management, Indigenous Wealth
Top Benefits
About the role
What is the opportunity?
RBC Royal Trust is looking for a proven leader, who will drive strong client service initiatives and deliver on the day-to-day operations of a dedicated team to achieve business goals. As Director, Client Service & Risk Management for Indigenous Wealth, you will lead and drive the strategic initiatives for the indigenous trust team of RBC Royal Trust, allowing us to continue to deliver exceptional client service.
Please visit: https://royaltrust.rbcwealthmanagement.com for more information.
What will you do?
- Responsible for the management and growth of the Royal Trust Indigenous Wealth team, nationally
- Lead the implementation of risk management initiatives (Example: Dashboard management, business acceptance).
- Ensure implementation of client centric service models for the region
- Assists the Leader of the Indigenous Wealth team to manage the overall National indigenous wealth team by providing direction, technical support, coaching and development of employees to provide quality client service and improve business profitability and reduce business risk
- A team player, manager and leader at the regional and local level who will also be responsible for improving business growth with internal and external Centres of Influence (COIs).
- Coach and role model key behaviors of top performers (e.g., putting clients first, collaborating as partners, develop others, prioritizing for impact, etc.).
- Develops relationships within RBC network and community partners
- Promotes the collaboration between the team, RBC network and Wealth Management partners.
- Successfully maximizes the deployment, productivity and effectiveness of all team members for greatest gain in revenue and client loyalty in their market.
- Works closely with our National Office Professional Practice Group and Risk and Regulatory team to ensure compliant business practices
Must Have
- 8-12 years of proven leadership excellence preferably in Trust & Estates
- Advanced knowledge in personal trust products and services
- Strong communication skills and exceptional service to clients
- Passionate about working with indigenous communities
- Ability to accelerate business results
- Exceptional operational and risk management
- Ability to execute business goals in a timely manner
- Strong people development skills
- Be based out of Winnipeg, Calgary, or Vancouver and willing to travel as needed
Nice to Have
- TEP (Trust & Estate Practitioner)
- Law Degree
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business and geographies
Compensation for this position (including salary and discretionary/variable incentive payments) will be determined by factors, including but not limited to the candidate’s experience, skills, registration status, performance, individual goals; market conditions; and business needs.
The expected salary range for this position is $100,000 to 150,000.
You have the potential to earn more through RBC’s robust discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.
RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
-
Drives RBC’s high-performance culture
-
Enables collective achievement of our strategic goals
-
Generates sustainable shareholder returns and above market shareholder value
WMRT
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.