Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description The Shelter Manager manages the emergency shelter and supportive housing programs at The Salvation Army Wiseman Centre in accordance with governmental contractual agreements and Salvation Army standards.

This is a managerial position within a residential setting. Work includes responsibility for implementing and managing all programs, policies, and procedures and evaluating program delivery. Work involves the recruitment of program staff, as well as implementing the orientation of new staff and providing performance evaluations. Work involves managing staff in all aspects of program delivery while ensuring compliance with professional standards and adherence to quality standards of performance and duties. Work is performed with independent judgment and initiative within the scope of organization policies and program philosophy, with work reviewed through reports, conferences, and regular meetings with the Director of Programs.

Accountabilities

• Strategy and Leadership:

• Manage all aspects of the emergency shelter and supportive housing program of the Wiseman Centre, providing administrative, management, and clinical supervision oversight.

• Implement, and ensure regular reviews of policies, procedures, and forms for all emergency shelter and supportive housing programs and services, incorporating funders’ requirements.

• Provide clinical supervision to all program staff regularly to guide client support (i.e., crisis intervention, assessments, and referrals).

• Ensure Wiseman Centre adherence to all relevant professional standards, including social work, residential, shelter, and accreditation standards.

• Conduct regular reviews and evaluations of Wiseman Centre programming.

• Participate in strategic and operational planning for the Wiseman Centre in accordance with accreditation standards.

• Administration:

• Ensure accurate and up-to-date statistics are maintained and reviewed for all programs and services; analyze and interpret data as required.

• Ensure all designated programs’ contractual requirements are met.

• Collect statistics in accordance with program areas, and compile reports on program delivery and organizational effectiveness.

• Ensure timely, complete, and appropriate record-keeping practices in accordance with legislation, professional standards, and Salvation Army policy.

• In consultation with the Director of Programs and other management personnel, prepare necessary mission and funding proposals.

• Program Delivery and Review:

• Implement programs and services in accordance with the program plan, which meets contractual obligations and client needs.

• Research, develop, and propose policy and procedures in accordance with contractual and accreditation standards, conduct reviews of same on an annual basis.

• Ensure staff awareness of, and adherence to, program policies and procedures.

• Collaboratively screen referrals with relevant parties including, but not limited to, provincial government departments such as Income Support and Newfoundland Labrador Housing Corporation, the Regional Health Authority (Eastern Health), and End Homelessness St. John’s (EHSJ)

• Oversee and monitor in-depth interviews, oversee client intake and ongoing assessments to identify risk factors and implement appropriate interventions.

• Develop, implement, and maintain a case review model that is appropriate for Wiseman Centre clients and in accordance with professional and accreditation standards.

• Provide professional guidance and direct advice to program staff regarding case management and client interventions.

• Ensure all client documentation is complete, accurate, up to date, and in accordance with professional and accreditation standards.

• Ensure appropriate liaison with community/governmental agencies in accepting referrals, facilitating referrals, and advocating for clients.

• Provide direction to program staff regarding appropriate program plans for clients; provide evaluations of clients through written documentation and case conferences with recommendations for follow-up plans; makes referrals for other services as appropriate.

• Organize and chair interagency case consultation meetings when required.

• Review and evaluate programs on an ongoing basis through the logic model process, including, but not limited to:

• Data collection

• Needs assessment.

• Individualized clinical supervision for staff.

• Individualized client service/goal/case management plans

• Referrals to internal and external resources

• Monitoring /ongoing support

• Client outcomes, including length of shelter stay, housing stability etc

• Community Relations:

• Develop and maintain relationships with community partners, including other homeless-serving agencies, governmental departments, health-related agencies, law enforcement, etc.

• Represent the Wiseman Centre on various committees and working groups within the community/homeless-serving sector as required.

• Participate in the EHSJ Coordinated Access to Homes system, including community-wide implementation of the new version of the federal data collection system (HIFIS 4.0)

• Manage the day-to-day monitoring of the federal, provincial, and municipal funding agreements, ensuring that all appropriate reporting is completed and submitted in a timely manner.

• Oversight of student placements

• Employee Relations:

• Supervise the work of all program staff within the Wiseman Centre: Liaison Workers, Client Support Workers, Supportive Housing Workers, and Community Service Workers, including ten full-time permanents, two part-time permanent as well as casual call-in positions necessary for the 24/7 staffing model

• Recruit and implement orientation for all direct reports (program staff)

• Participate in interview and hiring process for other staff as required.

• Assign, plan, and evaluate work; this includes regularly scheduled supervision, coaching, performance appraisals, and, if necessary, progressive discipline

• Periodic review of job descriptions to ensure adherence to programming needs, funder requirements, and accreditation standards; modify, if necessary, in consultation with the Director of Programs.

• Ensure appropriate training for program staff; prioritize training and professional development need

• Participate in union negotiations as a management representative when required.

• Financial

• Prepares and manages budgets for assigned areas of responsibility.

• Has credit card expenditure authority.

• Has input/authority in developing new policies/procedures on managing and allocating financial resources.

• Recommend programming expenditures, including funds allotted for program staff training.

• Ensure that financial staff receives information required for monthly billing and other financial transactions when necessary.

• Ensure that timely and accurate financial reporting is complete and submitted to funders when required (e.g., SLP reports)

• Health and Safety

• Participate in Occupational Health and Safety Committee as a management representative.

• Implement appropriate safety and security procedures as necessary.

• Ensure that program staff are aware of and trained in emergency and safety procedures.

• Ensure that all procedures, rules, and guidelines for the safety and security of residents and staff are enforced and adhered to and that proper documentation procedures are followed.

• Ensure that Wiseman Centre OHS policies and procedures comply with Occupational Health and Safety Act and other relevant legislation.

Managerial/Technical Leadership Responsibility

• Report directly to the Director of Programs
• Directly manage all program staff, including Liaison Workers, Client Support Workers, Supportive Housing Workers, and Community Service Workers.

Working Conditions

• Work environment would normally be Wiseman Centre but requires occasional local travel.
• Work would generally have minimal exposure to disagreeable conditions with the possibility of dealing with angry and abusive clients.
• Frequent on-call

Education, Qualifications And Certifications

• Master’s degree in social work or related field, or equivalent combination of education and experience
• Professional registration with the Newfoundland and Labrador College of Social Workers

Experience And Skilled Knowledge Requirements

• Considerable experience in the field of social work (minimum of 5 years)
• Experience managing non-profit community-based organizations, preferably in the homeless-serving sector.
• Experience working with urban disadvantaged and vulnerable populations; knowledge of and sensitivity to race, gender, sexual orientation, and issues impacting diverse communities.
• Knowledge of and proven ability to link with community resources.
• Supplemented by training obtained through cumulative continuing professional education and/or certificate programs, specialized training required for the area of expertise, and demonstrated competence in arriving at professional judgments of a highly responsible nature.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.

Skills And Capabilities

• Excellent verbal and written communication skills
• Strong interpersonal, leadership, and organizational skills
• Strong computer skills, including a working knowledge of Microsoft Office and Microsoft Windows operating System (latest versions)
• Maintain confidentiality in all matters of the clientele and coworkers of TSA and the Wiseman Centre

Compensation The target hiring range for this position is $59,571.23 to $74,464.04 with a maximum of $89,356.85.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.