Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Arthur J. Gallagher Canada Limited is seeking a highly motivated and self-driven professional to join our team as a Learning and Development Coach, National Operations. Reporting to the Vice President, Process Integration and Learning, this role is pivotal in supporting the learning and development needs of our service staff. The successful candidate will play a key role in delivering training solutions, enhancing processes, and driving change management initiatives to ensure our service teams are equipped to deliver a world-class client experience.

This national role offers flexibility in location therefore the successful candidate does not need to reside in Ontario.

How you'll make an impact

• Collaborate with Regional Client Solutions Leaders to identify learning needs and develop or review nationwide training content to address those needs.

• Research and resolve routine issues that arise during the development and implementation of learning programs.

• Partner with operational service teams to implement new training courses and materials.

• Facilitate training sessions across regions and divisions, utilizing various formats such as classroom sessions, webinars, and learning collateral e.g., presentations, facilitator guides, job aids, and assessments.

• Promote the adoption of processes, system utilization, and best practices through training tailored for new employees, employees acquired through mergers and acquisitions and those requiring reinforcement of existing practices.

• Collaborate with the Professional Standards team to ensure consistent training and messaging across all staff regarding processes and standards.

• Work closely with the Gallagher Centre of Excellence to ensure business processes are adhered to and supporting documentation is accurate.

About you

• A university degree or equivalent business experience demonstrating the ability to achieve results.

• A minimum of 5 years of directly applicable experience in commercial insurance brokerage.

• Strong technical knowledge of commercial insurance is essential.

• Familiarity with EPIC is an asset.

• Proven experience in delivering quality training content through various modalities.

• Demonstrated ability to manage training projects and deliver results within deadlines.

• A motivated self-starter capable of working independently with minimal supervision.

• A positive attitude with the ability to view situations from multiple perspectives and apply strategic thinking.

• Exceptional organizational and time management skills with the ability to handle competing priorities effectively.

• Excellent verbal and written communication skills.

• Strong interpersonal skills to build and sustain professional relationships at all levels of the organization.

• Ability to collaborate with leaders and stakeholders to identify learning needs and support the development of training materials.

• Skilled in delivering and facilitating training sessions both in-person and via webinars in an engaging and effective manner.

• Effective change management skills

• Advanced proficiency in MS Office applications, including Excel, Word, PowerPoint and SharePoint.

• Willingness and ability to travel as required.

• A valid “G” driver’s license in good standing.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.