Dillon’s Small Batch Distillersis driven by an uncompromising commitment to quality. We are what most would call perfectionists—returning to traditional levels of craftsmanship while using modern techniques and equipment to create authentic spirits we believe people will truly love.

From distilling and bottling to hospitality and brand storytelling, our team is hands‑on, curious, and deeply invested in the work we do. We take pride in doing things the right way, paying close attention to detail, and continually pushing ourselves to be better. At Dillon’s, quality isn’t a buzzword—it’s a standard we hold ourselves to every day.

As we continue to grow, we’re looking for people who are excited to help us write the next chapter of our story. If you’re passionate about craft, collaboration, and making a real impact in a fast‑paced, entrepreneurial environment, Dillon’s is a place where your work truly matters.

The Role

TheDirect Sales Operations Coordinatorplays a central role in supporting Dillon’s direct‑delivery sales channels by owning the day‑to‑day execution of order processing, invoicing, and fulfillment. This role supports on‑premise customers (bars & restaurants), duty‑free outlets, select wholesale partners, and all direct‑to‑consumer (DTC) platforms. You will be acting as a key point of contact for customers, internal teams, external partners, ensure orders are processed accurately and efficiently, service standards are consistently met, and the sales team is supported in building and maintaining strong customer relationships. You will work closely with cross-functional partners in Sales, Warehouse & Logistics, and Finance to keep our direct sales engine running smoothly.

Direct Sales & Order Fulfillment

• Process, invoice, and coordinate fulfillment of all direct-to-licensee and duty-free orders shipped from the distillery
• Troubleshoot order, delivery, or inventory issues in collaboration with on-site logistics, warehouse teams, and third-party courier partners
• Ensure timely and accurate communication with customers and the on-premise sales team regarding order status and issues

Direct‑to‑Consumer (DTC) & Corporate Gifting

• Manage all DTC e‑commerce orders end‑to‑end, including customer correspondence, packing, shipping, and delivery coordination
• Support corporate gifting programs and seasonal initiatives, ensuring accuracy, timeliness, and a high standard of execution

Wholesale & Third‑Party Channels

• Support select wholesale and food‑service sales channels, including order coordination, reconciliations, and shipments
• Assist with documentation and communication related to third‑party sales partners as required

Operational Support & Coordination

• Act as the primary liaison for product sample requests, national programming support, and competition entries
• Maintain inventory of shipping and packing materials and ensure service and presentation standards are met
• Support sales reporting, inventory tracking, month‑end processes, and internal system updates
• Assist with accounts receivable support as needed, including tracking and maintaining net‑30 payment terms

Who You Are

• Completed Bachelor’s Degree in Business, Commerce or related from a recognized institution
• Experience in a customer‑facing or operational role such as retail, hospitality, customer service, or sales support
• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment
• High attention to detail and a strong sense of ownership and accountability
• Clear and professional written and verbal communication skills
• Experience in spirits, beverage alcohol, or food & beverage is an asset, but not required
• Self‑starter with a collaborative, solutions‑oriented mindset and positive attitude

What You’ll Gain

• Hands‑on exposure to all aspects of direct sales operations, DTC, wholesale channels, and logistics
• Experience working cross‑functionally with, Sales, Finance, Operations, as well as the Dillon’s hospitality and retail team
• Opportunities to contribute to process improvement and sales growth initiatives within a scaling business
• A strong foundation for growth within sales operations or broader commercial roles

Why Join Us?

Dillon's Small Batch Distillers is committed to hiring, engaging, and growing qualified, talented, and motivated team members at every level of our organization. We offer competitive compensation that recognizes individual and company performance. The typical hiring range for this position is**$50,000 - $58,000**annually complemented by a bonus plan; the base pay is determined by market location and job-related knowledge, skills, experience, and education. As part of our Total Rewards program, we are also proud to offer:

• Company-matched RRSP contributions

• Extended health and dental benefits, and mental health plans with 24/7 access to a primary care physician via Lumino Health

• Maternity & Adoption Leave Top Up and Paid Secondary Caregiver Leave

• Paid time off

• An extensive offering of world leading learning and development programs to empower your career development – in-person and digital offerings with internationally renowned resources like Franklin Covey and Lumina.

**At Dillon's Small Batch Distillers, we exist to Unearth the Extraordinary:**Our Purpose is not just a statement; it is a call to action that binds us together and ignites our passion for making a difference. It is the driving force behind why we do what we do every single day, connecting our global organization across all business units, roles, and locations. We are:

Best in Our Craft We set the standard with a pursuit of excellence that can be found in everything from our products and processes to our plants and people.

Ambitiously Curious We stay curious, dreaming big and navigating the unknown with an enduring belief in better.

Made With Humility We bring humility, authenticity, fun, and support to every collaboration and celebrate wins as a team.

Daringly Disruptive We disrupt the status quo, moving fast to seize opportunities and acting scrappy to stay ahead of industry giants.