The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What's in it for you!

As a GTAA employee, you’ll have access to amazing benefits, including retirement planning, comprehensive group health benefits, an employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.

What you can expect from this position:

Reporting to the Associate Director, Community Engagement, this role serves as a strategic lead for Toronto Pearson’s outreach and educational initiatives. You will design and deliver comprehensive programs that foster transparent dialogue, build trust, and deepen community understanding of airport operations. By bridging the gap between technical operations and public perception, this role manages high-stakes stakeholder relationships, facilitates advisory committees, and spearheads workforce-pipeline initiatives. From overseeing large-scale event logistics to tracking data-driven engagement insights, you will play a pivotal role in driving continuous improvement across all Community Engagement & Impact initiatives.

As a Senior Officer, Community Outreach, you will:

• Lead comprehensive community consultation programs that engage residents, elected officials, and the broader airport community on Toronto Pearson’s operations and initiatives.
• Apply best‑practice consultation tactics and ensure alignment with industry protocols, including the Airspace Change Communications & Consultation standards.
• Build and maintain strong relationships with community groups, stakeholders, and airport partners to foster trust, transparency, and open dialogue.
• Design, facilitate, and support stakeholder advisory committees and engagement forums.
• Manage consultation records, data, feedback, and stakeholder databases using standardized enterprise tools.
• Develop and deliver consultation materials—letters, newsletters, presentations, digital content, and engagement collateral for both in‑person and virtual formats.
• Analyze community feedback, prepare reports, and identify emerging themes to inform internal planning, risk mitigation, and decision‑making.
• Lead and deliver community educational programs, workforce‑pipeline initiatives, and airport‑awareness programming in partnership with internal teams.
• Build and manage community partnerships and sponsorship activities, including event participation, vetting requests, and overseeing partnership deliverables.
• Develop and execute communication strategies and awareness campaigns in collaboration with Communications and Government Relations teams.
• Manage logistics, volunteers, and resources for community events, educational activities, tours, and outreach initiatives.
• Track engagement across consultations, educational programming, and partnerships; advise on best practices; and continuously improve community impact initiatives.

This unionized position is classified at the Band 6 level, with an hourly wage of $42.97, based on a 37.5 hour work week. As part of the recruitment process, you will be required to complete a test.

This is the role for you, if you have:

• 3 years of experience developing and supporting community consultations that explore/report on complex and impactful issues.
• Experience in community development.
• Experience designing and implementing meaningful engagement processes using a range of proven and innovative engagement techniques.
• Experience in managing and implementing programs that yield positive reputational growth and build social impact.
• Exceptional experience in relationship management and dealing with multiple stakeholders and building compromise and collaborations among internal and external stakeholders.
• Experience in project management, including experience developing, implementing and evaluation programs and work plans.
• Experience writing for a variety of audiences, using a number of channels, and demonstrating superior writing and editing skills.
• Experience in developing communications and engagement events for a diversity of audiences.
• Experience dealing with diverse communities, community groups, public complaint processes, community engagement programming.
• Experience in dealing directly with the public in customer service role.
• Experience dealing with diverse communities, community groups, public complaint processes, community engagement programming.
• Valid class “G” Ontario Driver’s License.
• Ability to obtain a “D/A” level Airside Vehicle Operator’s Permit.
• Undergraduate degree or community college diploma in a relevant field.
• Ability to obtain and retain a Transport Security Clearance.

Knowledge and skills you bring, that set-you up for success:

• Specialized knowledge of public participation and engagement techniques, and proven capacity to stay on top of industry trends, familiarity with IAP2 engagement spectrum.
• Experience in facilitating a public consultation process or engagement session.
• Specialized experience in the design, implementation and evaluation of engagement and consultation programs, including sector specific engagement strategies (e.g., youth, seniors).
• Experience in the facilitation, planning and management of all types of stakeholder and public engagement events.
• Exceptional ability to influence and understand relationships between and across a number of processes, activities and business units internal and external to Pearson Airport and to effectively manage inter-department relationships.
• Experience with consensus building, dispute resolution, issue management and documentation
• Experience in community development projects.
• Demonstrated background in working with community and the general public in a variety of settings with increasing level of complexity in relationships.
• Strong writing skills and a proven record of developing collaterals for internal and external audiences
• Excellent knowledge of Microsoft Office (e.g. Outlook, Word, PowerPoint, Excel).
• Demonstrated curiosity for complex issues, and ability to distill dense information into communications materials for a variety of audiences.
• Demonstrated oral and written communication skills, with experience writing of reports, briefing notes and project summaries.
• Exceptional communication skills with the ability to communicate technical information to a non-technical audience.
• Ability to work occasional evenings and weekends.

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.