About the role
Purpose
The Leasing Call Specialist is responsible for maximizing leasing opportunities by proactively engaging with prospective residents and converting inquiries into scheduled apartment tours. This role focuses on high-volume outbound calling, lead follow-up, and appointment booking to ensure prospective residents receive timely and consistent communication. Working closely with the Leasing Team, this position supports the leasing process by ensuring Leasing Agents have a steady pipeline of scheduled tours, allowing them to focus on providing exceptional property experiences and converting tours into applications.
Responsibilities
Serve as the first point of contact for all incoming leasing inquiries, ensuring timely and professional responses. Conduct high-volume outbound calls to prospective residents who have expressed interest in Lépine properties. Follow up with new and existing leads through phone, email, and other communication channels. Engage prospects professionally to understand their housing needs and encourage them to schedule a property tour. Book and coordinate apartment tours for Leasing Agents. Maintain accurate prospect information and activity records within leasing systems. Follow established call scripts, processes, and lead follow-up schedules. Reconnect with prospects who have previously shown interest but have not yet scheduled a tour. Provide a positive first impression of the Lépine brand through every interaction. Collaborate with Leasing Agents to ensure smooth transition from booked appointment to complete tour.
Accessibility & Equal Opportunity Employment
Lépine is an equal opportunity employer committed to fostering an inclusive, accessible, and respectful workplace. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.
Disclaimer
The above statements are intended to describe the general nature and level of work performed in this position. They are not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Additional duties may be assigned from time to time based on organizational needs.
Build Quality – Build A Solid Investment
Address: 212 - 555 Legget, Ottawa, ON K2K 2X3 Office: (613) 591-9090 Website: www.lepineapartments.com
Not the right fit? Search for Leasing jobs in Ottawa, Ontario, Canada
About Lepine
Lépine has built over 10 million square feet in residential construction. We have a reputation as a premier builder and landlord in Eastern Ontario who specializes in building premium, resort-styled, multi-family apartment communities. With 40 years of construction history and over 30 premium properties in our ground-breaking portfolio, we have led the way in creating a refreshing standard of living, unique in today’s condo and rental markets.
We believe that when you build quality you build a solid investment. When living space is designed to reflect and connect with the beauty surrounding it, we are inspired to live a healthy and active lifestyle. Being active in nature and in the community fosters safe and respectful neighbourhoods. These communities provide the structure of socially strong and prosperous cities which are in turn the foundation of our great country.
The Lépine family name can be traced back to the founding of Montreal in 1642. Our ancestors came looking for new opportunities and a prosperous future for their families. Our principals of uncompromising quality and investment in the future of real estate have been our guiding star while charting a new course for the homebuilding industry.
Similar Jobs
About the role
Purpose
The Leasing Call Specialist is responsible for maximizing leasing opportunities by proactively engaging with prospective residents and converting inquiries into scheduled apartment tours. This role focuses on high-volume outbound calling, lead follow-up, and appointment booking to ensure prospective residents receive timely and consistent communication. Working closely with the Leasing Team, this position supports the leasing process by ensuring Leasing Agents have a steady pipeline of scheduled tours, allowing them to focus on providing exceptional property experiences and converting tours into applications.
Responsibilities
Serve as the first point of contact for all incoming leasing inquiries, ensuring timely and professional responses. Conduct high-volume outbound calls to prospective residents who have expressed interest in Lépine properties. Follow up with new and existing leads through phone, email, and other communication channels. Engage prospects professionally to understand their housing needs and encourage them to schedule a property tour. Book and coordinate apartment tours for Leasing Agents. Maintain accurate prospect information and activity records within leasing systems. Follow established call scripts, processes, and lead follow-up schedules. Reconnect with prospects who have previously shown interest but have not yet scheduled a tour. Provide a positive first impression of the Lépine brand through every interaction. Collaborate with Leasing Agents to ensure smooth transition from booked appointment to complete tour.
Accessibility & Equal Opportunity Employment
Lépine is an equal opportunity employer committed to fostering an inclusive, accessible, and respectful workplace. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.
Disclaimer
The above statements are intended to describe the general nature and level of work performed in this position. They are not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Additional duties may be assigned from time to time based on organizational needs.
Build Quality – Build A Solid Investment
Address: 212 - 555 Legget, Ottawa, ON K2K 2X3 Office: (613) 591-9090 Website: www.lepineapartments.com
Not the right fit? Search for Leasing jobs in Ottawa, Ontario, Canada
About Lepine
Lépine has built over 10 million square feet in residential construction. We have a reputation as a premier builder and landlord in Eastern Ontario who specializes in building premium, resort-styled, multi-family apartment communities. With 40 years of construction history and over 30 premium properties in our ground-breaking portfolio, we have led the way in creating a refreshing standard of living, unique in today’s condo and rental markets.
We believe that when you build quality you build a solid investment. When living space is designed to reflect and connect with the beauty surrounding it, we are inspired to live a healthy and active lifestyle. Being active in nature and in the community fosters safe and respectful neighbourhoods. These communities provide the structure of socially strong and prosperous cities which are in turn the foundation of our great country.
The Lépine family name can be traced back to the founding of Montreal in 1642. Our ancestors came looking for new opportunities and a prosperous future for their families. Our principals of uncompromising quality and investment in the future of real estate have been our guiding star while charting a new course for the homebuilding industry.