Senior Strategy and Operations Manager
About the role
About The Role Uber Eats is a three-sided marketplace-Eaters, Merchants, and Couriers-and our team's job is to ensure all three sides grow in harmony. We are looking for high-caliber Strategy & Operations Managers to join our Canada team. In this role, you will own a core pillar of our marketplace (Eater, Merchant, or Courier/Marketplace) and lead the strategy for how that segment interacts with our platform.
Whether you are optimizing eater retention, merchant profitability, or courier marketplace reliability, you will be the "CEO" of your business area. You will sit at the intersection of product and operations, using data to solve complex problems and executing at scale to fundamentally change how Canadians eat and shop.
What You'll Do
- Strategic Roadmap: Own the end-to-end strategy for your marketplace segment, identifying growth opportunities and building the operational playbooks to capture them
- Marketplace Optimization & Pricing: Manage the strategic deployment of incentives, pricing levers, and promotional spend, analyzing elasticity to balance growth with sustainable unit economics
- Performance Management: Own the core KPIs for your business area (e.g., LTV, Churn, Reliability, or Take Rate) and drive "quantum leap" improvements in performance
- Experimentation & Analysis: Design and execute rigorous A/B experiments to optimize marketplace behavior, using data to decide whether to pivot, kill, or scale initiatives
- Product-Ops Bridge: Partner with Global Product teams to launch and localize new features in the Canadian market, ensuring they meet the unique needs of our local ecosystem
- Cross-Functional Leadership: Collaborate with Marketing, Sales, Finance, Legal, and Global Ops to drive complex, multifaceted projects to completion
Basic Qualifications
- 5+ years of experience in strategy, operations, analytics, consulting, or a similar role
- Proficiency in SQL and Excel/Google Sheets; experience building dashboards and reports
- Bachelor's degree in a quantitative, business, or technical field
Preferred Qualifications
- Deep understanding of two or three-sided marketplaces and the levers that drive balance and efficiency
- Experience with data / financial analysis and modeling, price elasticity, or advanced data visualization (Tableau, Python/R)
- Experience in lifecycle marketing, CRM strategy, and eater retention strategies
- Understands how a change on one side of the platform (e.g., Courier earnings) impacts the other sides (e.g., Eater delivery times)
- Ability to integrate complex data into sensible business judgments, understanding that every investment must drive measurable returns
- Thrives in a dynamic, fast-paced culture and enjoy quickly iterating on plans to find the most efficient path to success
- Consider yourself to be a status-quo challenger who is constantly looking for disruptive opportunities to improve performance and don't settle for incremental gains
- Excel at leading multifaceted projects with many partners and can communicate complex strategies simply
- Strong analytical and problem-solving skills; ability to distill data into insights and recommendations
For Canada-based roles: Uber may use artificial intelligence (AI) tools to support parts of our recruiting process; however, Uber employees make the ultimate selection and hiring decisions. This advertisement relates to a current, existing vacancy.
For Canada-based roles: The base salary range for this role is CAD$123,000 per year - CAD$137,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits., For Canada-based roles: The base salary range for this role is CAD$123,000 per year - CAD$137,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
About Uber
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.
Similar jobs you might like
Senior Strategy and Operations Manager
About the role
About The Role Uber Eats is a three-sided marketplace-Eaters, Merchants, and Couriers-and our team's job is to ensure all three sides grow in harmony. We are looking for high-caliber Strategy & Operations Managers to join our Canada team. In this role, you will own a core pillar of our marketplace (Eater, Merchant, or Courier/Marketplace) and lead the strategy for how that segment interacts with our platform.
Whether you are optimizing eater retention, merchant profitability, or courier marketplace reliability, you will be the "CEO" of your business area. You will sit at the intersection of product and operations, using data to solve complex problems and executing at scale to fundamentally change how Canadians eat and shop.
What You'll Do
- Strategic Roadmap: Own the end-to-end strategy for your marketplace segment, identifying growth opportunities and building the operational playbooks to capture them
- Marketplace Optimization & Pricing: Manage the strategic deployment of incentives, pricing levers, and promotional spend, analyzing elasticity to balance growth with sustainable unit economics
- Performance Management: Own the core KPIs for your business area (e.g., LTV, Churn, Reliability, or Take Rate) and drive "quantum leap" improvements in performance
- Experimentation & Analysis: Design and execute rigorous A/B experiments to optimize marketplace behavior, using data to decide whether to pivot, kill, or scale initiatives
- Product-Ops Bridge: Partner with Global Product teams to launch and localize new features in the Canadian market, ensuring they meet the unique needs of our local ecosystem
- Cross-Functional Leadership: Collaborate with Marketing, Sales, Finance, Legal, and Global Ops to drive complex, multifaceted projects to completion
Basic Qualifications
- 5+ years of experience in strategy, operations, analytics, consulting, or a similar role
- Proficiency in SQL and Excel/Google Sheets; experience building dashboards and reports
- Bachelor's degree in a quantitative, business, or technical field
Preferred Qualifications
- Deep understanding of two or three-sided marketplaces and the levers that drive balance and efficiency
- Experience with data / financial analysis and modeling, price elasticity, or advanced data visualization (Tableau, Python/R)
- Experience in lifecycle marketing, CRM strategy, and eater retention strategies
- Understands how a change on one side of the platform (e.g., Courier earnings) impacts the other sides (e.g., Eater delivery times)
- Ability to integrate complex data into sensible business judgments, understanding that every investment must drive measurable returns
- Thrives in a dynamic, fast-paced culture and enjoy quickly iterating on plans to find the most efficient path to success
- Consider yourself to be a status-quo challenger who is constantly looking for disruptive opportunities to improve performance and don't settle for incremental gains
- Excel at leading multifaceted projects with many partners and can communicate complex strategies simply
- Strong analytical and problem-solving skills; ability to distill data into insights and recommendations
For Canada-based roles: Uber may use artificial intelligence (AI) tools to support parts of our recruiting process; however, Uber employees make the ultimate selection and hiring decisions. This advertisement relates to a current, existing vacancy.
For Canada-based roles: The base salary range for this role is CAD$123,000 per year - CAD$137,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits., For Canada-based roles: The base salary range for this role is CAD$123,000 per year - CAD$137,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
About Uber
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.