Location: HYBRID ROLE – 2 Days In-Office (Toronto)

Job Description: The Senior Account Manager, reporting to the Senior Account Director, client services, plays a key leadership role in managing and growing client relationships while overseeing the successful execution of complex, client programs. This role owns senior-level day-to-day client relationships and leads program strategy, project management, and delivery across dynamic environments, including automotive and sports marketing initiatives. The Senior Account Manager acts as a trusted experiential lead within Integrated Agency Teams (IATs), collaborating closely with internal cross-functional partners and external agency stakeholders to ensure alignment, efficiency, and flawless execution. With a strong focus on operational excellence, financial stewardship, and team leadership, this role ensures all programs are delivered on time, on budget, and against clearly defined client objectives and KPIs.

Roles & Responsibilities: Include (but are not limited to) the following duties:

• Own and lead the execution of client programs from strategy through delivery Own and lead the execution of complex client programs from strategy through delivery, including multi-market automotive and sports marketing initiatives
• Serve as the senior day-to-day client contact, building trusted, long-term partnerships
• Lead client meetings, presentations, and strategic discussions, providing insights and recommendations
• Oversee project timelines, budgets, and deliverables to ensure programs meet client expectations and KPIs
• Build and manage critical path schedules to ensure on-time delivery of all program components
• Lead, mentor, and develop Account Managers, Account Coordinators, and Field Managers
• Oversee asset production and inventory management across programs
• Proactively identify risks, challenges, and opportunities, providing solutions to ensure flawless execution
• Prepare and present program performance reports, including results tracking, analysis, and insight capture
• Manage program financials with 100% budget accuracy, including forecasting and reconciliation
• Identify opportunities to grow existing accounts through expanded scopes or new services
• Participate in and contribute to strategic planning sessions and program innovation
• Ensure all programs comply with company policies, procedures, and operational standards
• Collaborate effectively with internal teams including Creative, Finance, Payroll, Recruiting, and Operations

Core Competencies: Hard Skills:

• Post-secondary education, preferably in Marketing, Events, or Communications
• 5+ years of experience in account management, preferably within experiential or integrated marketing
• Proven ability to manage and grow client relationships while delivering high-performing programs
• Strong experience in experiential marketing, production, and asset management
• Expertise in managing complex critical path schedules and large-scale budgets
• Strong understanding of marketing strategy, execution, and measurement
• Proficient in Microsoft Office Suite (Outlook, PowerPoint, Excel, Word)
• Ability to travel, including occasional overnight travel

Soft Skills:

• Exceptional client leadership skills with the ability to build credibility and trust at senior levels
• Highly organized with strong attention to detail and prioritization skills
• Confident communicator with strong presentation, listening, verbal, and written abilities
• Strategic thinker with strong problem-solving and decision-making skills
• Calm under pressure with the ability to manage multiple programs simultaneously
• Passion for flawless execution and continuous improvement
• Collaborative leader who thrives in a fast-paced, team-based environment

Core Competencies:

• Client Satisfaction: Consistently high client feedback scores, retention, and referrals
• Account Growth: Revenue growth through expanded scopes, upsells, and long-term partnerships
• Project Delivery: Percentage of programs delivered on time and within budget
• Program Performance: Achievement of program-specific metrics (engagement, samples distributed, staffing targets, etc.)
• Financial Management: 100% budget accuracy and timely reconciliation
• Team Leadership: Positive feedback on leadership, mentorship, and cross-functional collaboration

About Brand Momentum: Brand Momentum is a nationally integrated leader in Sales, Marketing, and Retail, with headquarters in Toronto. We foster authentic and enduring human connections across the nation. As a three-time winner of Canada's Top 100 Best Workplaces® and one of Canada's fastest-growing companies, we take pride in our commitment to "Goodness," a core value that permeates everything we do.

Our Commitment:

• Enduring Success: We are not just about achieving success; we're about sustaining it. As a market leader in quality and innovation, we foster a fun culture where both employee and client aspirations can be realized.
• Delivering on Promises: We are passionate about delivering on our promises to both clients and our people. Our innovative approach ensures we consistently provide exceptional value and flexibility, always striving to exceed expectations.
• Core Values: Our commitment to integrity, respect, empowerment, and fun is woven into the fabric of our company. We believe in fostering a responsible and flexible work environment that allows our team members to thrive.
• Sustainability: We prioritize sustainable suppliers and work with vendors and clients to offset the environmental impact of our programs, contributing to a greener future.
• Diversity and Inclusion: We are dedicated to fostering a culturally diverse workplace. We value diverse perspectives and are committed to building a team that celebrates individual backgrounds, experiences, and talents. We believe in the power of diversity to drive stronger, more innovative outcomes.

Our Culture: Goodness is the essence of everything we do at Brand Momentum. We are pioneers of quality and innovation, transforming employee and client aspirations into reality within a vibrant and fun culture. We deliver on our promises with passion and innovation, providing flexibility and value—ALWAYS! Our core values of integrity, respect, empowerment, commitment, fun, and flexibility guide us on this incredible journey while ensuring fiscal responsibility.

Brand Momentum is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information. We thank all those who apply, however, only selected candidates will be contacted.