Are you a Customer Service Ninja?
What do you want to be today? Edmonton Public Library has an exciting opportunity for a fun, creative, agile customer service expert! EPL's Makerspace is an interactive space with specialized hardware, equipment and software. As a Makerspace Assistant, you will support customers in the use of the technology in the Makerspace to learn, create, play, collaborate and discover.

What we're looking for:
At EPL our mission is simple: we share! Our staff are versatile and friendly people who want to make a difference in the community. Helping people is important to them. They are tech-savvy, curious and eager to share what they know with others.

Job Requirements:

• A related diploma or undergraduate degree from a recognized institution.
• A minimum of one year of related work experience.
• Experience with a wide variety of creative technologies on both MAC and PC platforms is preferred.
• Experience in photo, video or sound editing is an asset.
• Experience in a library environment where customer service is a core focus is an asset.
• Enthusiasm for gaming on multiple platforms is an asset.

What do you need to bring to this position?

• A commitment to upholding the Canadian Federation of Library Associations position statements on Intellectual Freedom and Diversity and Inclusion.
• Ability to provide effective customer service.
• Demonstrated excellence in interpersonal and communication skills.
• Effective and creative problem solving and trouble shooting.
• Ability to contribute positively and work effectively within a team environment.
• Ability to instruct customers in the use of technology in the Makerspace.
• Effectively plan, deliver and evaluate library programs.

Physical Requirements:
Physical requirements of the Makerspace Assistant position include frequent standing, walking, sitting, bending and lifting.

Note:

• This position consists of varied schedules which include day, evening and weekend shifts.
• Satisfactory background screening is required for this position, which includes a Criminal Record Check/Police Information Check.

Who we are:
The secret ingredient for making EPL a magical place is no secret at all; in fact, it's very simple: We share. We share stories, ideas and experiences. We share with our customers, our communities, and ourselves. We are Edmonton's largest lender of all manner of information and entertainment.

Pay Band:
$30.61 - $39.07 per hour*

• Approximately $55,931 - $71,382 per annum based on a 35 hour work week.

Shift differential may apply in accordance with the terms and conditions of the CSU 52 Collective Agreement