This role is hybrid and requires you to be at our client office at a minimum 4 days per week - subject to change at any time.

We are seeking a ServiceNow professional who will design, develop, and implement solutions that enhance enterprise workflows. This role requires strong technical expertise, problem-solving skills, and the ability to collaborate effectively with diverse teams and stakeholders.

Your future duties and responsibilities

ServiceNow Development & Customization

• Design, develop, and implement ServiceNow solutions across modules such as Service Catalog, Incident, Change, Problem, Knowledge, HR Case Management, Employee Service Center, and Service Portal.
• Configure and customize ServiceNow applications to meet organizational needs, ensuring seamless integration with existing systems.
• Develop new functionalities using Business Rules, Script Includes, UI Policies, and Client Scripts.

Administration & Platform Management

• Perform server installation, configuration, platform upgrades, instance cloning, and performance optimization for reliability and efficiency.
• Manage Import Sets for data loading from external sources.

Solution Design & Implementation

• Gather requirements from stakeholders, translate them into design models, and oversee implementation in collaboration with developers.
• Align ServiceNow modules with Service Portfolio Management strategies for comprehensive service lifecycle visibility.

Agile & Quality Practices

• Work in Agile environments, applying Test-Driven Development (TDD) principles to ensure high-quality deliverables.
• Conduct unit testing and support UAT phases.

Strategic Problem Solving

• Analyze business requirements and design tailored ServiceNow solutions that integrate seamlessly with enterprise workflows.

Documentation & Collaboration

• Maintain technical documentation and collaborate using JIRA/JTMF and Confluence platforms.

Required qualifications to be successful in this role

Mandatory Certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist

Technical Expertise:

• Extensive experience in ServiceNow development and administration.
• Strong knowledge of Service Catalog, Incident, Change, Problem, Knowledge Management, HR Case Management, and Service Portal.
• Proficiency in scripting (JavaScript) within ServiceNow environment.
• Experience with Import Sets and data integration.

Process & Methodology:

• Agile development experience and familiarity with TDD principles.
• Strong understanding of ITIL processes.

Analytical & Communication Skills:

• Strong data analysis, data mining, and decision modeling capabilities.
• Excellent stakeholder communication and requirement gathering skills.

Tools Knowledge:

• Familiarity with JIRA/JTMF and Confluence for project tracking and documentation.

"CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $65,000–$115,000. This role is an existing vacancy."

#LI-GS!

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.