Who you are

• A track record of success as an established software engineer, as well as time spent in a leadership position, with experience leading multiple teams and Engineer Managers in delivering quality software
• You’re not always the most technical person in the room, but you can keep up in technical conversations, help guide your teams in solving hard problems, and help create a technical strategy for your group
• You love creating new and innovative products and find challenges and satisfaction in both product and systems thinking
• Experience working in an agile environment, with a demonstrated ability to lead teams in adapting to change while applying critical and creative thinking to solve problems
• Effective written and oral communication. Being transparent with your team and establishing an open dialogue will be key to success in supporting your coaching conversations and discussions
• Collaboration down to an art. You’ll work with your direct reports and other teams to understand what they want to accomplish and develop a plan to achieve it
• A thoughtful and effective approach to performance management
• Experience using developer AI tools like Copilot or Cursor
• Familiarity using our tech stack: Ruby on Rails, TypeScript, and/or React (React Native for mobile is a plus) in a production environment
• Familiarity with GraphQL, API Layer, and its optimization
• Some basic AWS knowledge (e.g., Lambda, ECS, EC2)
• Proven experience leading 3+ teams as a manager of managers
• Familiarity with GTM tooling like Salesforce and HubSpot

What the job involves

• Jobber’s Engineering team is looking for a new Senior Leader to spearhead the Business Technology (BizTech) group
• At Jobber our BizTech group is responsible for driving the transformation of our customer’s journey into a unified end-to-end experience
• We do this by building systems and tooling that support personalized in-product customer experiences that are connected with our internal product that serves our go-to-market (GTM) teams powered by rich customer data, industry best practices, and AI
• Jobber’s Biztech Group is composed of 4 teams and looks after our Subscription Infrastructure, Harbour - our new internal GTM enablement product, Marketing Engineering, and Customer Success Engineering
• Reporting to the Director, Software Engineering, the Senior Manager, Software Engineering - BizTech will manage Engineering Managers and Individual Contributors to support and develop their skills and careers, as we work together to empower small businesses
• As the Senior Engineering Leader of our Business Technology Group, you will drive the development and maintenance of the technologies and features that empower internal teams across Jobber, while also contributing to customer-facing innovations that support our mission
• You’ll work alongside peers from Design, Product Management, Technical Program Management, and the rest of the Engineering Leadership team to ensure the foundations we build help us build delightful software for home and field service companies
• Live and breathe operational excellence. You want to work with your manager(s) to help them master their individual crafts, while also collaborating to build extraordinary experiences and systems
• Be committed to the success of the teams within your group. You will help them set goals, have regular 1-on-1s, and provide constructive feedback and coaching to ensure your team's success. You’ll work to understand employees’ career direction and work to empower their journey by acting as a mentor and coach
• Develop a world-class group of teams alongside a world-class organization. You’ll participate in recruiting events and the hiring process while also working to level up your internal team, while implementing new processes, all to develop a world-class Engineering department
• Remove roadblocks and build guardrails. You’ll work with the other leaders to create and maintain an environment where people can rapidly produce top-quality work that ultimately helps our customers be successful
• Collaborate with other stakeholders across the business. Whether it’s our Management teams within Product, or our GTM teams, you’re working closely with other Jobberinos to find the best solutions in Jobber for small businesses
• Get involved once a quarter, writing software with your teams to build empathy and stay ahead of changing technology
• Utilize AI tools to enhance development practice. At Jobber, we use AI tools to complement human skills and augment productivity, not to replace human creativity, critical thinking, and decision-making

Benefits

• Health, dental, vision, and paramedical for both mind and body, life and travel insurance, and an employee assistance program.
• Health spending and wellness accounts to help with expenses not covered by traditional benefits.
• Equity and RRSP matching of up to 3% of your annual salary.
• Your birthday off!
• Parental leave—complete with top-ups for up to 8 weeks.
• Monthly snack box program with plenty of options for that afternoon pick-me-up.
• Bi-weekly all company stand-ups, quarterly hackathons and town halls, and yearly all-hands professional development sessions.
• Continuous 1:1’s and honest feedback.
• A team of humble and supportive group of Jobberinos who give a sh*t about the work they’re doing.
• Opportunity to have a 1:1 session with one of our Development Coaches, take advantage of our in-house suite of learning opportunities, and build out your personal development plans.
• Hybrid work model.
• Work in either our Edmonton or Toronto office, remotely from anywhere in Canada or the US, or a combination of both.
• Monthly home office allowance and a one-time stipend to help equip your home office.