Quality Improvement Coordinator
Top Benefits
About the role
Career Opportunity
Position Title: Quality Improvement Coordinator
Classification: Program Service Coordinator (Level 2)
Job Type: TERM- 12 months, 1 FTE (35hs per week), occasional evening and weekend availability
Department: Governance
Location: 55 Eccles (Hybrid)
Reporting to: Manager, Strategic Initiatives and Integration
Compensation: $38.52-$46.46/hr plus a comprehensive compensation package that includes time-off
_______________________entitlements, and optional participation in the health benefits, life insurance, and the
_______________________HOOPP pension plan.
Deadline to apply: September 3rd, 5:00pm or until a suitable candidate is found.
Apply to: https://swchc.bamboohr.com/careers/719
_________________________________________________________________________________________
About us
We are Somerset West Community Health Centre (SWCHC), a non-profit, community-governed organization that serves over 18,000 clients annually. Established in 1978, SWCHC provides a wide range of health care services such as primary health care, health promotion, community development, mental health, and harm reduction. We are deeply connected to the communities we serve and committed to removing barriers to accessing services for people who experience vulnerabilities because of their age, income, ability, sexual orientation or gender identity, and language or culture.
SWCHC strives to ensure that our team reflects the communities we serve. We work within an anti-racist, anti-oppressive framework that acknowledges the existence and impacts of systemic racism and seeks to ensure that systems are fair and equitable for everyone.
What the Program Entails
Grounded in the Community Health Centre Model of Health and Wellbeing, and aligned with the organization's mission and strategic direction, the quality improvement program drives centre-wide initiatives aimed at enhancing client and community outcomes, safety, and satisfaction by systematically identifying, analysing, and addressing opportunities to improve service delivery.
What You’ll Do
Reporting to the Manager for Strategic Initiatives and Integration, the Quality Improvement Coordinator oversees and supports centre wide initiatives to enhance quality and optimize processes.
_________________________________________________________________________________________
What We’re Looking For
-
Life and Work Experience
-
Minimum of 3 years of direct project management experience in the areas of quality improvement in a community-based health care setting.
-
Project Management Certification preferred.
-
Your Education Path
-
Master’s degree in public health, business, or health administration.
-
Required Language
-
Fluency in English required.
-
Proficiency in additional languages is considered an asset.
What You Bring to the Table
-
Demonstrated success in design, development, and implementation of organization-wide quality improvement and process improvement initiatives, preferably in a community-based healthcare setting.
-
Skilled in using quality reporting software and platforms to monitor compliance and support improvement initiatives.
-
Familiar with healthcare regulatory databases and portals for submission and review of quality data.
-
Experienced with Electronic Medical Records (EMR) systems for extracting and interpreting clinical data.
-
Knowledge of statistical tools and methodologies.
-
Proficient in data analytics tools (e.g. Microsoft Excel, Power BI) for tracking, analyzing, and visualizing quality and performance metrics.
-
Able to navigate and utilize project management tools to coordinate improvement initiatives.
-
Comfortable with virtual collaboration platforms.
-
Strong written and oral communication skills.
-
Experience in preparing reports and making verbal and written presentations to Leadership and/or Boards of Directors to educate and seek support on recommendations.
-
Demonstrated ability to persuade and positively influence others.
-
Excellent time management skills and understanding of project management methodologies.
-
Demonstrated ability to prioritize work effectively, independently, and monitor own performance objectively.
-
Ability to work under pressure and deal with conflicting priorities and deadlines with the highest degree of accuracy.
-
Demonstrated commitment to the principles of health equity, inclusion, and anti-racism/anti-oppression.
-
Ability to evaluate own needs for personal and professional development to maintain a high level of competence and practice.
-
Demonstrated complex decision-making ability and creative problem solving/critical thinking.
_________________________________________________________________________________________
Your Day-to-Day at a Glance
Quality Improvement Leadership
- With support of the Manager for Strategic Initiatives and Integration, provide direction, facilitation, and coordination of centre-wide quality improvement initiatives.
- Develop and monitor indicators to track centre-wide progress towards strategic and operational goals and funder requirements as part of a corporate accountability framework.
- Collaborate with leadership and stakeholders to identify opportunities to enhance organizational performance and client outcomes.
- Monitor compliance with internal policies and external regulatory/accreditation standards.
- Lead the development, implementation, and tracking of quality improvement activities related to accreditation and regulatory compliance.
- Assist in writing annual reports, integrating data using effective presentation and display techniques.
- Promote a culture of safety, continuous learning, and client-centered care.
Process Improvement
- Provide leadership in the design, implementation, and evaluation of process improvement and efficiency initiatives across the organization.
- Develop and maintain a 12-month process improvement plan aligned with the strategic direction.
- Engage and support staff in implementing process improvement strategies to achieve sustainable organizational goals.
Project & Initiative Management
- Provide project management support for key strategic initiatives related to quality improvement, process optimization, and strategic integration.
- Facilitate the development and execution of new projects, programs, and initiatives in alignment with organizational priorities.
Planning, Evaluation & Research
- Conduct research and prepare briefs to interpret relevant public policies and community health issues.
- Lead the development and implementation of evaluation frameworks for programs and strategic initiatives.
- Guide and support staff in program evaluations, including identifying appropriate internal and external evaluation resources.
- Maintain an up-to-date inventory of program evaluations and logic models, ensuring accessibility and use across the organization.
Administration & Capacity Building
- Facilitate regular internal quality improvement meetings and collaborative stakeholder tables, including agenda development, data reporting, and documentation of outcomes.
- Assist in staff training on quality improvement principles, methodologies, and performance metrics.
- Collaborate with the data team to ensure accurate and meaningful data capture and reporting in support of decision-making.
_________________________________________________________________________________________
Ready to Apply?
Take your career to the next level! Submit a cover letter and your resume by 5:00pm on September 3rd, 2025, or until suitable candidate is found to: https://swchc.bamboohr.com/careers/719
____________________________________________________________________________________________________________________________
Somerset West Community Health Centre is an equal opportunity employer who values the diversity of individuals in our programs and services.
We welcome and encourage applications from members of Indigenous, Black and racialized communities, Two-Spirit, nonbinary, LGBTQ+ people; people with disabilities; and members of other equity seeking groups. Applicants are encouraged to share accessibility needs in the application process, and every attempt will be made to accommodate them.
We sincerely appreciate your interest in working with us. Due to high volume of applicants, we can neither confirm receipt of nor respond to inquiries regarding your application. Only candidates selected for an interview will be contacted.
About Somerset West Community Health Centre
Somerset West Community Health Centre (SWCHC) is a interprofessional agency offering a diverse spectrum of programming, in order to promote optimal health and social well-being among community members. Priority is given to individuals with unique needs, including single parent families, those who are financially insecure, new Canadians, and persons coping with various disabilities. SWCHC welcomes and supports individuals of all gender identities, sexual orientations, ages, and ethnicities.
SWCHC serves a large multicultural area in Ottawa's centre west, including Dalhousie, Hintonburg, Mechanicsville, and West Wellington, with a population of approximately 40,000 persons. Much of the community's population is made up of new immigrants to Canada, who face many struggles which for many include a lack of English language skills.
Quality Improvement Coordinator
Top Benefits
About the role
Career Opportunity
Position Title: Quality Improvement Coordinator
Classification: Program Service Coordinator (Level 2)
Job Type: TERM- 12 months, 1 FTE (35hs per week), occasional evening and weekend availability
Department: Governance
Location: 55 Eccles (Hybrid)
Reporting to: Manager, Strategic Initiatives and Integration
Compensation: $38.52-$46.46/hr plus a comprehensive compensation package that includes time-off
_______________________entitlements, and optional participation in the health benefits, life insurance, and the
_______________________HOOPP pension plan.
Deadline to apply: September 3rd, 5:00pm or until a suitable candidate is found.
Apply to: https://swchc.bamboohr.com/careers/719
_________________________________________________________________________________________
About us
We are Somerset West Community Health Centre (SWCHC), a non-profit, community-governed organization that serves over 18,000 clients annually. Established in 1978, SWCHC provides a wide range of health care services such as primary health care, health promotion, community development, mental health, and harm reduction. We are deeply connected to the communities we serve and committed to removing barriers to accessing services for people who experience vulnerabilities because of their age, income, ability, sexual orientation or gender identity, and language or culture.
SWCHC strives to ensure that our team reflects the communities we serve. We work within an anti-racist, anti-oppressive framework that acknowledges the existence and impacts of systemic racism and seeks to ensure that systems are fair and equitable for everyone.
What the Program Entails
Grounded in the Community Health Centre Model of Health and Wellbeing, and aligned with the organization's mission and strategic direction, the quality improvement program drives centre-wide initiatives aimed at enhancing client and community outcomes, safety, and satisfaction by systematically identifying, analysing, and addressing opportunities to improve service delivery.
What You’ll Do
Reporting to the Manager for Strategic Initiatives and Integration, the Quality Improvement Coordinator oversees and supports centre wide initiatives to enhance quality and optimize processes.
_________________________________________________________________________________________
What We’re Looking For
-
Life and Work Experience
-
Minimum of 3 years of direct project management experience in the areas of quality improvement in a community-based health care setting.
-
Project Management Certification preferred.
-
Your Education Path
-
Master’s degree in public health, business, or health administration.
-
Required Language
-
Fluency in English required.
-
Proficiency in additional languages is considered an asset.
What You Bring to the Table
-
Demonstrated success in design, development, and implementation of organization-wide quality improvement and process improvement initiatives, preferably in a community-based healthcare setting.
-
Skilled in using quality reporting software and platforms to monitor compliance and support improvement initiatives.
-
Familiar with healthcare regulatory databases and portals for submission and review of quality data.
-
Experienced with Electronic Medical Records (EMR) systems for extracting and interpreting clinical data.
-
Knowledge of statistical tools and methodologies.
-
Proficient in data analytics tools (e.g. Microsoft Excel, Power BI) for tracking, analyzing, and visualizing quality and performance metrics.
-
Able to navigate and utilize project management tools to coordinate improvement initiatives.
-
Comfortable with virtual collaboration platforms.
-
Strong written and oral communication skills.
-
Experience in preparing reports and making verbal and written presentations to Leadership and/or Boards of Directors to educate and seek support on recommendations.
-
Demonstrated ability to persuade and positively influence others.
-
Excellent time management skills and understanding of project management methodologies.
-
Demonstrated ability to prioritize work effectively, independently, and monitor own performance objectively.
-
Ability to work under pressure and deal with conflicting priorities and deadlines with the highest degree of accuracy.
-
Demonstrated commitment to the principles of health equity, inclusion, and anti-racism/anti-oppression.
-
Ability to evaluate own needs for personal and professional development to maintain a high level of competence and practice.
-
Demonstrated complex decision-making ability and creative problem solving/critical thinking.
_________________________________________________________________________________________
Your Day-to-Day at a Glance
Quality Improvement Leadership
- With support of the Manager for Strategic Initiatives and Integration, provide direction, facilitation, and coordination of centre-wide quality improvement initiatives.
- Develop and monitor indicators to track centre-wide progress towards strategic and operational goals and funder requirements as part of a corporate accountability framework.
- Collaborate with leadership and stakeholders to identify opportunities to enhance organizational performance and client outcomes.
- Monitor compliance with internal policies and external regulatory/accreditation standards.
- Lead the development, implementation, and tracking of quality improvement activities related to accreditation and regulatory compliance.
- Assist in writing annual reports, integrating data using effective presentation and display techniques.
- Promote a culture of safety, continuous learning, and client-centered care.
Process Improvement
- Provide leadership in the design, implementation, and evaluation of process improvement and efficiency initiatives across the organization.
- Develop and maintain a 12-month process improvement plan aligned with the strategic direction.
- Engage and support staff in implementing process improvement strategies to achieve sustainable organizational goals.
Project & Initiative Management
- Provide project management support for key strategic initiatives related to quality improvement, process optimization, and strategic integration.
- Facilitate the development and execution of new projects, programs, and initiatives in alignment with organizational priorities.
Planning, Evaluation & Research
- Conduct research and prepare briefs to interpret relevant public policies and community health issues.
- Lead the development and implementation of evaluation frameworks for programs and strategic initiatives.
- Guide and support staff in program evaluations, including identifying appropriate internal and external evaluation resources.
- Maintain an up-to-date inventory of program evaluations and logic models, ensuring accessibility and use across the organization.
Administration & Capacity Building
- Facilitate regular internal quality improvement meetings and collaborative stakeholder tables, including agenda development, data reporting, and documentation of outcomes.
- Assist in staff training on quality improvement principles, methodologies, and performance metrics.
- Collaborate with the data team to ensure accurate and meaningful data capture and reporting in support of decision-making.
_________________________________________________________________________________________
Ready to Apply?
Take your career to the next level! Submit a cover letter and your resume by 5:00pm on September 3rd, 2025, or until suitable candidate is found to: https://swchc.bamboohr.com/careers/719
____________________________________________________________________________________________________________________________
Somerset West Community Health Centre is an equal opportunity employer who values the diversity of individuals in our programs and services.
We welcome and encourage applications from members of Indigenous, Black and racialized communities, Two-Spirit, nonbinary, LGBTQ+ people; people with disabilities; and members of other equity seeking groups. Applicants are encouraged to share accessibility needs in the application process, and every attempt will be made to accommodate them.
We sincerely appreciate your interest in working with us. Due to high volume of applicants, we can neither confirm receipt of nor respond to inquiries regarding your application. Only candidates selected for an interview will be contacted.
About Somerset West Community Health Centre
Somerset West Community Health Centre (SWCHC) is a interprofessional agency offering a diverse spectrum of programming, in order to promote optimal health and social well-being among community members. Priority is given to individuals with unique needs, including single parent families, those who are financially insecure, new Canadians, and persons coping with various disabilities. SWCHC welcomes and supports individuals of all gender identities, sexual orientations, ages, and ethnicities.
SWCHC serves a large multicultural area in Ottawa's centre west, including Dalhousie, Hintonburg, Mechanicsville, and West Wellington, with a population of approximately 40,000 persons. Much of the community's population is made up of new immigrants to Canada, who face many struggles which for many include a lack of English language skills.