Top Benefits
8% Employer Pension Contribution
Private Health, Optical & Dental Insurance
£500 Annual Professional Development Fund
About the role
Who you are
- Proven ability to manage projects from start to finish, with strong organizational and planning skills
- A strong customer orientation, with the ability to build rapport and manage client relationships effectively
- Demonstrated ability to work under pressure and be flexible and adaptable in a changing environment
- Basic understanding of IT systems, software, or the specific technology being implemented
- Ability to troubleshoot issues, identify and resolve project roadblocks, and make informed decisions independently
- Ability to work both autonomously and within a team environment
- Self-motivated to innovate within the job
- Experience working in Software as a Service (SaaS), legal or legal tech industry (optional)
What the job involves
- We are looking for an Implementation Coordinator to join our Client Delivery team in the Vancouver office
- The Implementation Coordinator will be responsible for managing and overseeing implementations from start to finish
- By collaborating with external consultants to coordinate and support the implementation process, the Implementation Coordinator will ensure successful and high-quality LEAP implementations
- This position will report to the Manager of Client Delivery
- Our Operations Teams are the subject matter experts keeping our business moving forward every day
- Combining strategic thinking, administration excellence, proactive problem solving and more, you’ll work across every corner of the business – to uplift our capability, amplify our collective impact and revolutionise the way we work
- With a strong foundation of knowledge, support and resources at your fingertips and exposure to all aspects of our business, you’ll find the perfect jumping on point with room to grow in new and surprising directions
- Whether you’re looking for a leg up in a new industry or building your skills to explore your next career move, you’ll be right at home in a fast-moving business that values initiative, hard work and innovative thinking
- Managing own implementation pipeline and seeing implementations through from start to finish
- Ensuring that a high standard of data entry is maintained in internal systems
- Checking client’s PCs for System Requirement compatibility using remote access software
- Scheduling all implementations that are kept in-house for onboarding
- Liaising with clients and setting their expectations for the data migration
- Following up with clients after the implementation
- Obtaining Implementation Surveys Answering clients’ pre-implementation queries
- Assist external consultants with client queries Identify & resolve issues and enquiries from members of the team including Partner Network and Clients
- Maintain Implementation documentation, policies, and procedures
- Monitor correct use of LEAP policies & procedures
- Revising Implementation processes to improve client & consultant experience
- Assist with organizing required training, presentations, and events for external consultants
- General Troubleshooting
Benefits
- 8% Employer Pension Contribution
- Private Health Insurance, including Optical and Dental
- Professional Development Fund - £500 yearly allowance to grow and upscale your career
- £50 a month Gym Contribution - your choice of facility or activity
- Employee Assistance Program
- Monthly Office Socials
- Enhanced Parental Leave
- Yearly Service Rewards
- 25 days holiday (plus 8 bank holidays)
- Cycle to work scheme
- Perkbox Membership
- Life Insurance Cover
- Volunteer Day - We offer 1 day per year for a charity of your choice
Top Benefits
8% Employer Pension Contribution
Private Health, Optical & Dental Insurance
£500 Annual Professional Development Fund
About the role
Who you are
- Proven ability to manage projects from start to finish, with strong organizational and planning skills
- A strong customer orientation, with the ability to build rapport and manage client relationships effectively
- Demonstrated ability to work under pressure and be flexible and adaptable in a changing environment
- Basic understanding of IT systems, software, or the specific technology being implemented
- Ability to troubleshoot issues, identify and resolve project roadblocks, and make informed decisions independently
- Ability to work both autonomously and within a team environment
- Self-motivated to innovate within the job
- Experience working in Software as a Service (SaaS), legal or legal tech industry (optional)
What the job involves
- We are looking for an Implementation Coordinator to join our Client Delivery team in the Vancouver office
- The Implementation Coordinator will be responsible for managing and overseeing implementations from start to finish
- By collaborating with external consultants to coordinate and support the implementation process, the Implementation Coordinator will ensure successful and high-quality LEAP implementations
- This position will report to the Manager of Client Delivery
- Our Operations Teams are the subject matter experts keeping our business moving forward every day
- Combining strategic thinking, administration excellence, proactive problem solving and more, you’ll work across every corner of the business – to uplift our capability, amplify our collective impact and revolutionise the way we work
- With a strong foundation of knowledge, support and resources at your fingertips and exposure to all aspects of our business, you’ll find the perfect jumping on point with room to grow in new and surprising directions
- Whether you’re looking for a leg up in a new industry or building your skills to explore your next career move, you’ll be right at home in a fast-moving business that values initiative, hard work and innovative thinking
- Managing own implementation pipeline and seeing implementations through from start to finish
- Ensuring that a high standard of data entry is maintained in internal systems
- Checking client’s PCs for System Requirement compatibility using remote access software
- Scheduling all implementations that are kept in-house for onboarding
- Liaising with clients and setting their expectations for the data migration
- Following up with clients after the implementation
- Obtaining Implementation Surveys Answering clients’ pre-implementation queries
- Assist external consultants with client queries Identify & resolve issues and enquiries from members of the team including Partner Network and Clients
- Maintain Implementation documentation, policies, and procedures
- Monitor correct use of LEAP policies & procedures
- Revising Implementation processes to improve client & consultant experience
- Assist with organizing required training, presentations, and events for external consultants
- General Troubleshooting
Benefits
- 8% Employer Pension Contribution
- Private Health Insurance, including Optical and Dental
- Professional Development Fund - £500 yearly allowance to grow and upscale your career
- £50 a month Gym Contribution - your choice of facility or activity
- Employee Assistance Program
- Monthly Office Socials
- Enhanced Parental Leave
- Yearly Service Rewards
- 25 days holiday (plus 8 bank holidays)
- Cycle to work scheme
- Perkbox Membership
- Life Insurance Cover
- Volunteer Day - We offer 1 day per year for a charity of your choice