Service Manager - OpenRoad Toyota Abbotsford
Top Benefits
About the role
UNLIMITED POSSIBILITIES AHEAD.
Position: Service Manager
Status: Full-Time
Dealership: OpenRoad Toyota Abbotsford
Department: Service
We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.
We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 20 automotive brands across 25 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.
If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!
A Career at OpenRoad Means You’ll Enjoy:
-
Opportunity to work with a variety of OEM BRANDS: Acura, Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
-
Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
-
Internal and External, Training & Development opportunities for skill development and growth
-
Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
-
Comprehensive Extended Health and Dental plan; tailored toward Associate wellness
-
Recognition and Engagement Events!
ROLE & RESPONSIBILITIES:
-
Recruit and provide training for service department staff to promote customer satisfaction and high quality service.
-
Ensure that customer complaints and misunderstandings are handled in a fair, timely, and professional manner.
-
Generate and continually strive to increase labour sales by planning and executing ongoing service advertising program.
-
Review performance of service advisors and evaluate and train on an ongoing basis.
-
Ensure that all necessary shop equipment is available, and maintain a safe working condition.
-
Review quality control procedures on an ongoing basis to ensure all staff are complying with policies and procedures.
-
Control department budgets and other expenses.
-
Meet with dealership management routinely to review service department performance, set future performance objectives, plan promotional activities, and discuss additional departmental matters.
-
Must follow Company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
-
This position will be expected to perform other duties as assigned by management.
-
OpenRoad reserves the right to modify this job description as business needs require.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- 10 years of experience in automotive dealership service department.
- Strong analytical, organizational and people skills.
- Working knowledge of automotive equipment parts and accessories.
- Current knowledge of local sources of supply.
- Ability to motivate and train department staff.
- Ability to maintain records and prepare reports using a computerized equipment maintenance system.
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
- Ability to make sound decisions in a manner consistent with the essential job functions.
- Ability to work constructively with members from all departments within the dealership.
Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.
We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.
JOIN US AND GROW WITH US
About OpenRoad Auto Group
We believe in the possibilities of a limitless future for both our customers and our employees. Through transparency, relationship-building, delivering a consistent customer experience, and creating new experiences, we are striving for constant improvement as ethical industry leaders. Good business is at the heart of what we do.
OpenRoad Auto Group represents 21 automotive brands at 34 locations in Metro Vancouver, Ontario, and Washington State. Since launching our identity as OpenRoad Auto Group in 2000, we have become recognized as one the most innovative and fastest growing automotive retail groups in Canada.
We are always searching for brilliant people to contribute to a better car buying and ownership experience. Working at OpenRoad you'll enjoy competitive compensation packages, like-minded colleagues, and a fun, supportive work environment.
Explore your possibilities with OpenRoad.
Service Manager - OpenRoad Toyota Abbotsford
Top Benefits
About the role
UNLIMITED POSSIBILITIES AHEAD.
Position: Service Manager
Status: Full-Time
Dealership: OpenRoad Toyota Abbotsford
Department: Service
We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.
We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 20 automotive brands across 25 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.
If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!
A Career at OpenRoad Means You’ll Enjoy:
-
Opportunity to work with a variety of OEM BRANDS: Acura, Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
-
Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
-
Internal and External, Training & Development opportunities for skill development and growth
-
Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
-
Comprehensive Extended Health and Dental plan; tailored toward Associate wellness
-
Recognition and Engagement Events!
ROLE & RESPONSIBILITIES:
-
Recruit and provide training for service department staff to promote customer satisfaction and high quality service.
-
Ensure that customer complaints and misunderstandings are handled in a fair, timely, and professional manner.
-
Generate and continually strive to increase labour sales by planning and executing ongoing service advertising program.
-
Review performance of service advisors and evaluate and train on an ongoing basis.
-
Ensure that all necessary shop equipment is available, and maintain a safe working condition.
-
Review quality control procedures on an ongoing basis to ensure all staff are complying with policies and procedures.
-
Control department budgets and other expenses.
-
Meet with dealership management routinely to review service department performance, set future performance objectives, plan promotional activities, and discuss additional departmental matters.
-
Must follow Company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
-
This position will be expected to perform other duties as assigned by management.
-
OpenRoad reserves the right to modify this job description as business needs require.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- 10 years of experience in automotive dealership service department.
- Strong analytical, organizational and people skills.
- Working knowledge of automotive equipment parts and accessories.
- Current knowledge of local sources of supply.
- Ability to motivate and train department staff.
- Ability to maintain records and prepare reports using a computerized equipment maintenance system.
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
- Ability to make sound decisions in a manner consistent with the essential job functions.
- Ability to work constructively with members from all departments within the dealership.
Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.
We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.
JOIN US AND GROW WITH US
About OpenRoad Auto Group
We believe in the possibilities of a limitless future for both our customers and our employees. Through transparency, relationship-building, delivering a consistent customer experience, and creating new experiences, we are striving for constant improvement as ethical industry leaders. Good business is at the heart of what we do.
OpenRoad Auto Group represents 21 automotive brands at 34 locations in Metro Vancouver, Ontario, and Washington State. Since launching our identity as OpenRoad Auto Group in 2000, we have become recognized as one the most innovative and fastest growing automotive retail groups in Canada.
We are always searching for brilliant people to contribute to a better car buying and ownership experience. Working at OpenRoad you'll enjoy competitive compensation packages, like-minded colleagues, and a fun, supportive work environment.
Explore your possibilities with OpenRoad.