Technical Integration Specialist (Remote - AMER)
Top Benefits
About the role
About The Position Launched in 2019, Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains.
As a Technical Integration Specialist, you will improve the ecommerce experience for hundreds of millions of users across the world by providing first level technical support to ecommerce companies (our customers) as they integrate their websites and mobile applications with Constructor's platform. This includes:
As a Technical Integration Specialist, you'll be helping our customers improve the search experiences of their websites and mobile apps by integrating with our services. Your specific responsibilities will include:
- Onboarding support: Collaborating with customers to understand their technical integration needs and assist them through the integration process
- API and library education: Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries
- Troubleshooting: Helping resolve technical challenges and integration issues alongside Customer Success teams
- Index configuration: Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results
- Communication: Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations
- Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding
Requirements
- Proven experience in customer support or technical support roles
- Knowledge of REST-based web services, APIs, and integration best practices
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
- Detail-oriented mentality with a commitment to delivering exceptional customer support
- Strong problem-solving skills and a proactive approach to issue resolution
- Able to support customers and team members between 2pm and 10pm UTC (9am to 5pm Eastern time)
Preferred qualifications
- Familiarity with structured data formats (JSON, CSV) and basic search/index concepts
- Familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs
- Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP
- Familiarity working with open source libraries, JavaScript web application development and integration patterns
Benefits
- 🧠 Work with smart and empathetic people who will help you grow and make a meaningful impact
- 🎉 Regular team offsite events to connect and collaborate
- 🌎 Fully remote team - choose where you live
- 🏝️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year
- 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office
- 💻 Apple laptops provided for new employees
- 🧑🎓 Training and development budget for every employee, refreshed each year
- 👪 Maternity & Paternity leave for qualified employees
- 💵 This position has a base salary range between $80k and $120k USD. The offer varies on many factors including job related knowledge, skills, experience, and interview results
Diversity, Equity, and Inclusion at Constructor At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.
About Constructor
Constructor is the only search and product discovery platform designed exclusively for commerce where conversions matter. Our platform delivers unmatched KPI optimization and fast ROI for enterprise ecommerce brands, retailers, distributors, marketplaces, and more — while giving customers a personalized, enjoyable shopping experience. Unlike other platforms, Constructor is the only search and product discovery solution that was built from the ground up with clickstream data and advanced AI, not merely bolted onto a legacy keyword engine.
Consistently outperforming competitors by an average of 3% in A/B tests, Constructor’s cloud-based solutions harness the power of natural language processing, machine learning, collaborative personalization, and Generative AI to deliver compelling user experiences across all aspects of product discovery. From search to browsing, recommendations, collections, merchant intelligence, quizzes, attribute enrichment, and AI shopping assistants, Constructor covers the entire discovery journey.
Optimizing specifically for ecommerce metrics like revenue, conversion rate and profit, Constructor generates consistent $10M+ revenue lifts for our customers, which include some of the world’s most recognized brands, like Sephora, Petco, Bonobos, Target Australia, Birkenstock, The Very Group, and many more.
Constructor was named a Strong Performer in The Forrester Wave™ for Commerce Search And Product Discovery, Q3 2023, and a Visionary in the First-Ever Gartner Magic Quadrant for Search and Product Discovery. Constructor also recently received multiple G2 Fall 2024 badges—including 'Leader,' 'High Performer for Enterprise,' and 'Best Support.’
Learn more at constructor.com.
Technical Integration Specialist (Remote - AMER)
Top Benefits
About the role
About The Position Launched in 2019, Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains.
As a Technical Integration Specialist, you will improve the ecommerce experience for hundreds of millions of users across the world by providing first level technical support to ecommerce companies (our customers) as they integrate their websites and mobile applications with Constructor's platform. This includes:
As a Technical Integration Specialist, you'll be helping our customers improve the search experiences of their websites and mobile apps by integrating with our services. Your specific responsibilities will include:
- Onboarding support: Collaborating with customers to understand their technical integration needs and assist them through the integration process
- API and library education: Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries
- Troubleshooting: Helping resolve technical challenges and integration issues alongside Customer Success teams
- Index configuration: Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results
- Communication: Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations
- Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding
Requirements
- Proven experience in customer support or technical support roles
- Knowledge of REST-based web services, APIs, and integration best practices
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
- Detail-oriented mentality with a commitment to delivering exceptional customer support
- Strong problem-solving skills and a proactive approach to issue resolution
- Able to support customers and team members between 2pm and 10pm UTC (9am to 5pm Eastern time)
Preferred qualifications
- Familiarity with structured data formats (JSON, CSV) and basic search/index concepts
- Familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs
- Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP
- Familiarity working with open source libraries, JavaScript web application development and integration patterns
Benefits
- 🧠 Work with smart and empathetic people who will help you grow and make a meaningful impact
- 🎉 Regular team offsite events to connect and collaborate
- 🌎 Fully remote team - choose where you live
- 🏝️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year
- 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office
- 💻 Apple laptops provided for new employees
- 🧑🎓 Training and development budget for every employee, refreshed each year
- 👪 Maternity & Paternity leave for qualified employees
- 💵 This position has a base salary range between $80k and $120k USD. The offer varies on many factors including job related knowledge, skills, experience, and interview results
Diversity, Equity, and Inclusion at Constructor At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.
About Constructor
Constructor is the only search and product discovery platform designed exclusively for commerce where conversions matter. Our platform delivers unmatched KPI optimization and fast ROI for enterprise ecommerce brands, retailers, distributors, marketplaces, and more — while giving customers a personalized, enjoyable shopping experience. Unlike other platforms, Constructor is the only search and product discovery solution that was built from the ground up with clickstream data and advanced AI, not merely bolted onto a legacy keyword engine.
Consistently outperforming competitors by an average of 3% in A/B tests, Constructor’s cloud-based solutions harness the power of natural language processing, machine learning, collaborative personalization, and Generative AI to deliver compelling user experiences across all aspects of product discovery. From search to browsing, recommendations, collections, merchant intelligence, quizzes, attribute enrichment, and AI shopping assistants, Constructor covers the entire discovery journey.
Optimizing specifically for ecommerce metrics like revenue, conversion rate and profit, Constructor generates consistent $10M+ revenue lifts for our customers, which include some of the world’s most recognized brands, like Sephora, Petco, Bonobos, Target Australia, Birkenstock, The Very Group, and many more.
Constructor was named a Strong Performer in The Forrester Wave™ for Commerce Search And Product Discovery, Q3 2023, and a Visionary in the First-Ever Gartner Magic Quadrant for Search and Product Discovery. Constructor also recently received multiple G2 Fall 2024 badges—including 'Leader,' 'High Performer for Enterprise,' and 'Best Support.’
Learn more at constructor.com.