Christenson Communities has over 1,500 Retirement Living Suites located in Edmonton, Sherwood Park, St. Albert, Red Deer, Lacombe, Leduc, Whitecourt, and Rocky Mountain House. We offer a lifestyle that is worry-free, comfortable, fun, active, and social. With different lifestyle options including independent living, supportive living, and memory care Christenson Communities is here to provide the best quality senior care services.

Key Responsibilities:

• Responsible for overall operations of facility, acting as contact for staff, residents, prospects, community organizations, and external stakeholders.

• Participates in the development of the facility annual operating and capital budgets and ensures conformance to approved budgets on an ongoing basis. Continually explore means of revenue enhancement and expense reduction.

• Develops an annual operating plan in collaboration with the Leadership Group and ensures goals are met.

• Provides leadership for staff and residents including proactively solving problems and resolving issues.

• Attends Residents’ Council Meetings (when requested) to discuss concerns, complaints, suggestions, or new initiatives the facility is developing.

• Ensures buildings, grounds, and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence.

• Meets with residents/family to resolve problems/concerns/complaints and reviews suggestions on an as needed basis and communicates on a regular basis with the residents and their families through the monthly newsletter, or other appropriate meetings.

• Inform public, residents, their families, prospective residents, and employees of the Urban Village and Aging in Place Campus concepts, community locations, services available, policies and procedures, and strategic corporate alliances and government programs (e.g. Alberta Health Services).

• Oversee admin, housekeeping, recreation, and maintenance staff.

• Hire, train and supervise staff where applicable. Train and manage relief personnel for vacation coverage, etc. Train new site staff members for other Christenson Communities locations, as required.

• Demonstrate in-depth knowledge of company policies and procedures, promoting adherence and compliance throughout the community.

• Monitor site budget and ensure expenditures allocate with existing budget category.

• Consideration and monitoring of sites long-term capital plans.

• Prioritize expenditures based on sites existing financial and budgetary plans.

Qualifications

• Completion of post-secondary education in Business Management, Administration, Nursing, or an equivalent combination of education and relevant experience.
• Minimum 5 years of progressive experience in a supervisory/management capacity.
• Demonstrated success in facility management and operations, revenue generation, staff retention, hospitality, and fiscal management.
• Experience supporting clinical or health-related operations is considered a strong asset.
• Ability to read and interpret financial statements and manage a budget.
• Work history that supports the ability to hire, direct, and manage staff.
• Must be able to communicate in both written and spoken English.
• Working knowledge of computer programs including MS Word, Excel, PowerPoint, and Outlook.
• Ability to communicate effectively with residents, families, staff, vendors, and the general public.
• Must be passionate about making a difference in seniors’ lives.
• Awareness of accident and injury prevention, hazard identification and control; adherence to safe work practices and procedures is essential in this position.
• Demonstrated commitment to the mission, vision, and values of Christenson Communities Ltd. is essential.

Bona-fide Requirements

• Required to be on-call.

• A current and clear Criminal Records Check with Vulnerable Sector

• Able to travel <25% in Alberta for training and to support other sites when needed.

• Class 5 Driver's license and own vehicle.

Disclaimer

This job description indicates representative responsibilities and specifications of the position only and should not be considered to necessarily represent all responsibilities and specifications of the position. The incumbent may perform other duties as assigned, which are not specified in this description. A review and update of this job description will take place at the yearly performance review.

Benefits

• Comprehensive health benefits plan
• Paid vacation and sick days
• Ongoing professional development
• Mileage reimbursement
• Supportive team environment
• Recognition and awards programs
• Opportunities to make a difference