For a description of key terms used on CRA job notices, go to Definitions for job seekers.

About The Job The CRA is committed to providing an inclusive and barrier-free work environment with a diverse workforce that reflects the Canadians we serve. It starts with the hiring process. To find out more about the CRA's actions in support of Employment Equity (EE), diversity and inclusion (DI), and read testimonials from our employees and executives, please visit the following CRA web sites: Employment equity, diversity and inclusion and Our workforce testimonials - Canada.ca.

We encourage you to complete the EEDI Staffing questionnaire as part of your application if you wish to be considered for appointments using the EE and/or DI staffing requirement in this process. Also, ensure that you have provided consent in the EEDI staffing questionnaire for your EEDI information to be used for screening or selection. If you do not complete the questionnaire, you will not be considered for any appointments using the EE and/or DI staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.

CRA's National Employment Equity (EE) Staffing Strategy strives to eliminate gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion for permanent and temporary appointments over six months made through this process.

Employees are required to work on-site at the Jonquiere Tax Centre a minimum of three days per week. Some job opportunities require an on-site presence 5 days a week.

The contracts offered will be for temporary positions with a duration of less than 6 months .

In order to minimize work interruptions during the Jonquière Tax Centre's recurring and fluctuating peak periods, once you have accepted a temporary job offer from this pool, you may no longer be eligible for other employment opportunities from this staffing process for the duration of your contract.

PURPOSE OF THE PROCESS When you apply to this staffing process, you are not applying for a specific position, but for a pool of candidates to fill various SP-03 positions.

Pay rate information can be found here.

SP-03 level positions To See The Complete Job Description, Click Here:

• SP0235 - Office Audit Clerk;
• SP0238 - Initial Verification or Electronic Processing Resource Clerk – Individuals;
• SP0281 - Accounts and Benefits Processing Clerk;
• SP0290 - Assessment Processing Clerk;
• SP0298 - Assessment, Accounts, and Benefit Processing Clerk – Individuals;
• SP3000 - Verification and Information Returns Processing Clerk.

If you cannot access the link and would like to obtain a copy of the work description, please send an email to the address at the bottom of this notice.

Here is an overview of the main functions, but not limited to:

• Receive, review and analyze information returns, inquiries and reports in order to take corrective action to resolve identified issues, including updating accounts or statements.
• Respond to inquiries from filers regarding the submission and processing of information returns, verifying returns to be processed, contacting taxpayers by telephone or in writing for additional information, and correcting or amending returns accordingly.

Language requirements: Various language requirements (Essential French, Bilingual imperative BBB/BBB)*.

The majority of job opportunities are for imperative bilingual BBB/BBB appointments.

The bilingual imperative BBB level is considered the intermediate level at the ARC, where an agent is expected to be able to engage in simple conversations, understand a short text, or gather information over the phone in their second official language.

We invite you to complete the self-assessment tests which will give you an indication of the level of proficiency you are likely to achieve on the official SLE tests. You will find the self-assessment tests for written expression and reading comprehension at the following link: Self-assessment tests - Canada.ca.

The pool established from this staffing process may be used to staff similar positions.

No permanent appointments will be offered through this staffing process.

**Types of staffing requirements

Minimum :** the minimum staffing requirements indicated in this notice of job opportunity are mandatory for all positions to be staffed. The minimum staffing requirements are: education, language, performance level, security status and/or clearance and suitability.

Essential : essential staffing requirements indicated in this notice of job opportunity will be assessed and may be used to identify candidates for positions to be staffed.

Asset : asset staffing requirements indicated in this notice of job opportunity may be assessed and may be used to identify candidates for positions to be staffed. You will be notified in advance of any asset staffing requirements being assessed, at the evaluation stage, that are not listed on this notice.

To apply

Who can apply? People who live in the city of Saguenay and surrounding areas and who can get to the Jonquiere Tax Centre (TC).

Preference for appointment will be given to veterans, Canadian citizens and permanent residents.

Please note that this process will be used to staff positions in Jonquiere only. If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive an offer of employment from this process.

Qualified members and former members of the Canadian Armed Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.

We encourage you to submit your application as soon as possible as reviews of prerequisites, assessments and appointments from this staffing process may take place during the posting period.

We may give preference to the first 50 candidates who meet the staffing requirements to apply. Additional candidates may be considered as needed. If you are considered further, we will notify you in writing of the next step in this staffing process.

If you require accommodations at any point in this process, we encourage you to indicate this in your questionnaire when you apply, or contact the person mentioned at the bottom of this notice. Your request will be treated confidentially.

Minimum Staffing Requirements

• Education: Successful of a high school diploma.
• Suitability**
• If you are a former CRA employee and your most recent period of employment with the CRA ended under one of the following circumstances, a case-by-case review will be conducted to determine whether the reasons for your termination affect your ability to meet the staffing requirements for the positions to be staffed as part of this staffing process :
• Rejection on probation;
• Termination of employment for incompetence;
• Termination of employment for misconduct

You must upload your proof of education in the Education section of your Candidate profile by the closing date and time indicated on this poster. Failure to do so may result in your application being rejected.

HOW TO UPLOAD YOUR EDUCATION DOCUMENTS IN THE EDUCATION SECTION OF YOUR CANDIDATE PROFILE:

• Click on Candidate profile;
• Click on Education;
• Click on Number of attachments for studies that match your degree/equivalence;
• You should now be on the page entitled Manage study attachments;
• Click on the Browse button;
• Select the proof document(s) and click on Download.

Applicants with foreign educational credentials will also be required to provide an evaluation document indicating that their studies have been deemed equivalent by a recognized Canadian institution. All costs associated with obtaining this evaluation document are the responsibility of the applicant. For more information and to obtain an evaluation document from a designated organization, visit CICIC (https://www.cicdi.ca/).

Candidates are encouraged to submit their online application, education credentials and all required documents as soon as possible. Candidates will be screened for the prerequisite staffing requirements on an on-going basis. Candidates who meet the prerequisite staffing requirements will continue to progress in this staffing process.

Assessment

If you have a limitation that may impact your performance during an assessment, such as a test or interview, you may require an accommodation, and we encourage you to ask for it. Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with limitations can fully demonstrate their abilities. If we invite you to be assessed, we will send you more information on how to request accommodation measures throughout this staffing process.

Each request will be individually reviewed. You will be asked to provide information regarding your limitations to be reviewed by a trained assessment accommodation advisor. If needed, professional documentation may be requested to determine the appropriate accommodation measures. All information will be kept confidential.

For examples of assessment accommodations, please visit: Accommodation during an assessment as a candidate.

Minimum Staffing Requirements

• Second Language Evaluation;
• Performance validation.

Asset Staffing Requirements The following asset staffing requirements may be assessed and may be used for appointments:

• Tax Centre Clerical Test - Version C2 (TCCT B202);
• Taxpayer Contact I (Korn Ferry).

The following asset staffing requirements could also be used for appointments:

• Employment Equity;
• Available for the duration of a temporary appointment;
• Budgetary considerations;
• Start date;
• Duration of appointment;
• Experience at the Canada Revenue Agency;
• Additional education or training;
• Minimize business disruption.

Conditions of employment

• Reliability/Security : Reliability Status;
• Willingness to work overtime.

Want to know more?

We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.

CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.

Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.