Top Benefits
About the role
Oh, Hello Gorgeous! The Lead Sales Aesthetician is responsible for a select number of Brow Bar accounts including Conestoga Mall, Stone Road Mall and Cambridge Mall, supporting the Retail Account Manager and Regional Education Manager. The Lead Sales Aesthetician will be directly responsible for the development of the Brow & Beauty Experts (BBE’s) in the assigned region. The main area of focus will include daily coaching of the Benefit Experience, and short salon services including brow, facial waxing, lamination and tinting. The Lead Sales Aesthetician is also responsible for ensuring that the BBE’s in each location are maintaining compliance for their area and service standards set out by Health Canada. The Lead Sales Aesthetician must also provide customer service, achieve all service and product goals, and follow all Benefit and Sephora policies/procedures in their own location. The Lead Sales Aesthetician must always act as a brand ambassador.
What You’ll Do
Sales and Service Achievement of personal sales and service goals, overcome client objections in a cheerful & professional manner. Demonstrate, recommend, and sell Benefit products. Perform short salon services, including but not limited to, brow and facial waxing, tinting, lamination and tweezing. Up-sell additional services when appropriate. Service walk-in customers in a timely and efficient manner. Service all customers with a sense of urgency, remembering we are never ‘booked’. Book appointments for return services and for all events. Use the online booking platform to correctly to effectively book appointments. Onboard, certify, and continue to educate new BBE’s &Flexperts in partnership with your Regional Education Manager. Coach and lead by example to ensure BBE teams that you are responsible for, are compliant with above mentioned for all sales and service objectives. Coach BBEs on sales techniques, including how to overcome objections in a cheerful and professional manner. Ensure adherence to Global Service Standards for Steps to Service for both you and all BBE’s within your respective region. Assist in final certification module for any new BBE(s) inducted in your region. Follow all safety, sanitation, and hygienic procedures before, during and after services. Maintain a professional, exuberant, bold & fun attitude so that atmosphere is playful and exciting. Create and maintain a partnership with Sephora Brand Ambassadors to promote teamwork and a high level of customer service. Always provide excellent customer service!
Service Supplies and Stations
Maintain a sanitary and organized Brow Bar and waxing areas, following benefit procedures and protocols. Order any supplies that are needed in a timely manner, well before an outage occurs. Follow all morning/evening opening and closing procedures, turning off workstations, straightening up work area, cleaning tester units, cutting muslin etc. (in your own home store).
Teamwork
Cooperate with and assist co-workers, cast members and clients. Promote a professional, respectful, fun and gossip free environment for clients and employees, act with integrity and always use good judgement. Help maintain hygienic and safe sales and stock areas, communicate maintenance issues to RAM, Operations Lead/Specialist. Communicate inventory needs and concerns to RAM/ Sephora Account Manager.
Properly and accurately register all sales using the daily business record (DBR)
Communicate training needs that will result in raised sales to RAM. Ensure compliance with all Company and Retailer policies and procedures. Ensure locations within your region are also compliant with the above. Coach and develop BBE team in the above-mentioned areas and all other team expectations and responsibilities.
Administration
Accurately follow all company time keeping procedures through ADP for personal timecard Notify your management about absences according to company policy for personal timecard. Assist RAMs in the completion of all supply, scheduling and other operational duties as assigned for your region. Complete monthly call cycle schedule on time. Schedule visits minimum of once per month, and send to RAM for approval, including objectives, opportunities, results, and discussion items for each location.
Follow up visits with a detailed recap to both the RAM and REM
Share feedback and opportunities for onboarding , training & development with REM on a regular basis.
Other
Follow all Benefit and Sephora rules and regulations including dress code and loss prevention regulations. Maintain a very high quality of personal hygiene. Attend mandatory Benefit training events and team meetings. Lead Sales Aestheticians maybe required to work a rotating schedule between the stores. Occasionally one may be temporarily assigned to a different store to cover a last-minute absence of a co-worker, or to support an onboarding of new employee. Perform all other duties as assigned.
Qualifications
Current Aesthetician certification/diploma required/preferred dependent on province. 1-2 years’ experience as an Aesthetician/ performing brow service. 1-2yearsretail experience. Flexible regarding work hours; ability to work evenings, weekends, and some holidays.
Skills & Abilities
Comfortable public speaking. Proven sales and customer service track record. Initiate and manage change in a positive manner. Comfortable and competent at services and makeup application. Flexible and adaptable to client needs. Able to drive is an asset. Ignite Joy – live Benefit’s values by being exuberant, bold, fun & unexpected!
Why you wanna’ work here
TIPS!!!
Medical/Health Benefits
Employer RRSP Contributions 3 weeks paid vacation Bonus Program Semi Annual Gratis Best in class training(incredible orientation program and continuous training from our fab education team) Growth Opportunities(let Benefit help you reach your future goals) Referral Bonus(know any other trueBenebestiesat heart? Successful Brow Expert referrals are worth big money!)
Great Place to Work® Certified 2025
Vacancy Status: This is an existing vacancy. We use AI-enabled tools to sort applications based on job-related criteria.
At Benefit Cosmetics Canada, we celebrate the beauty in diversity of people and work to champion equitable opportunities to cultivate inclusivity at all levels of our organization, with the goal of fostering a culture of belonging where everyone feels respected, accepted and connected to each other.
We celebrate diversity and welcome all applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, age, marital status, disability, or any other protected status recognized under the Human Rights Code. We are also dedicated to accommodating candidates with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
If you require accommodation or have specific accessibility needs during any stage of the application, interview, or employment process, please let us know. We're here to ensure a smooth and inclusive experience for all candidates.
Join us in our mission to empower individuals to look and feel their best, both inside and out. Discover how your unique talents can shine in a vibrant and inclusive environment at Benefit Cosmetics Canada.
Not the right fit? Search for Sales Aesthetician jobs in Waterloo, Ontario, Canada
About Benefit Cosmetics
We are Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under leading luxury products group Louis Vuitton Moet Hennessy. Benefit was founded in 1976 by twins Jean & Jane Ford in San Francisco, and we have been making our own rules, shaking up the status quo, and serving up inventive beauty solutions with a side of laughter & fun ever since. Today, we are in 59 countries with more than 3,000 BrowBars & 5,000 trained beauty service experts worldwide.
Benefit was built on the belief that, above all else, beauty should be fun and make you feel good. Every new beauty product or service we dream up is about igniting joy—to surprise & delight you, to inspire you to be fearless, to invite you in on the fun.
And while it IS always about fun at Benefit, our team of innovators behind the brand are serious about creating unexpected answers to unmet beauty needs. Fueled by the rule-breaking spirit of our founders, Benefit revolutionized beauty products & services, providing uncomplicated solutions with a creative twist that always pack a punch. Benefit was the brand that brought brow waxing out of the back room & into the front of the shop, and eventually we became the No. 1 brow brand worldwide*. We are also true pore experts, selling one POREfessional pore primer every 12 seconds in 2020**, and we lead in lashes as the No. 1 prestige mascara brand in the US & UK***. As you can see, Benefit is the ultimate beauty destination for products, services and a daily dose of feelgood vibes.
So, whether you want a beauty solution you can trust or just need a good laugh, Benefit has your brows AND your back. Because feeling good is always a good look.
*Source: Based on estimated total global prestige brow product retail sales, January 2019 – December 2020 **Source: Benefit Cosmetics based on units sold globally, YTD 2020 ***Source: The NPD Group, Inc./ BeautyTrends®, US & UK Prestige Beauty Total Department Specialty, Makeup Dollar Sale
Similar Jobs
Top Benefits
About the role
Oh, Hello Gorgeous! The Lead Sales Aesthetician is responsible for a select number of Brow Bar accounts including Conestoga Mall, Stone Road Mall and Cambridge Mall, supporting the Retail Account Manager and Regional Education Manager. The Lead Sales Aesthetician will be directly responsible for the development of the Brow & Beauty Experts (BBE’s) in the assigned region. The main area of focus will include daily coaching of the Benefit Experience, and short salon services including brow, facial waxing, lamination and tinting. The Lead Sales Aesthetician is also responsible for ensuring that the BBE’s in each location are maintaining compliance for their area and service standards set out by Health Canada. The Lead Sales Aesthetician must also provide customer service, achieve all service and product goals, and follow all Benefit and Sephora policies/procedures in their own location. The Lead Sales Aesthetician must always act as a brand ambassador.
What You’ll Do
Sales and Service Achievement of personal sales and service goals, overcome client objections in a cheerful & professional manner. Demonstrate, recommend, and sell Benefit products. Perform short salon services, including but not limited to, brow and facial waxing, tinting, lamination and tweezing. Up-sell additional services when appropriate. Service walk-in customers in a timely and efficient manner. Service all customers with a sense of urgency, remembering we are never ‘booked’. Book appointments for return services and for all events. Use the online booking platform to correctly to effectively book appointments. Onboard, certify, and continue to educate new BBE’s &Flexperts in partnership with your Regional Education Manager. Coach and lead by example to ensure BBE teams that you are responsible for, are compliant with above mentioned for all sales and service objectives. Coach BBEs on sales techniques, including how to overcome objections in a cheerful and professional manner. Ensure adherence to Global Service Standards for Steps to Service for both you and all BBE’s within your respective region. Assist in final certification module for any new BBE(s) inducted in your region. Follow all safety, sanitation, and hygienic procedures before, during and after services. Maintain a professional, exuberant, bold & fun attitude so that atmosphere is playful and exciting. Create and maintain a partnership with Sephora Brand Ambassadors to promote teamwork and a high level of customer service. Always provide excellent customer service!
Service Supplies and Stations
Maintain a sanitary and organized Brow Bar and waxing areas, following benefit procedures and protocols. Order any supplies that are needed in a timely manner, well before an outage occurs. Follow all morning/evening opening and closing procedures, turning off workstations, straightening up work area, cleaning tester units, cutting muslin etc. (in your own home store).
Teamwork
Cooperate with and assist co-workers, cast members and clients. Promote a professional, respectful, fun and gossip free environment for clients and employees, act with integrity and always use good judgement. Help maintain hygienic and safe sales and stock areas, communicate maintenance issues to RAM, Operations Lead/Specialist. Communicate inventory needs and concerns to RAM/ Sephora Account Manager.
Properly and accurately register all sales using the daily business record (DBR)
Communicate training needs that will result in raised sales to RAM. Ensure compliance with all Company and Retailer policies and procedures. Ensure locations within your region are also compliant with the above. Coach and develop BBE team in the above-mentioned areas and all other team expectations and responsibilities.
Administration
Accurately follow all company time keeping procedures through ADP for personal timecard Notify your management about absences according to company policy for personal timecard. Assist RAMs in the completion of all supply, scheduling and other operational duties as assigned for your region. Complete monthly call cycle schedule on time. Schedule visits minimum of once per month, and send to RAM for approval, including objectives, opportunities, results, and discussion items for each location.
Follow up visits with a detailed recap to both the RAM and REM
Share feedback and opportunities for onboarding , training & development with REM on a regular basis.
Other
Follow all Benefit and Sephora rules and regulations including dress code and loss prevention regulations. Maintain a very high quality of personal hygiene. Attend mandatory Benefit training events and team meetings. Lead Sales Aestheticians maybe required to work a rotating schedule between the stores. Occasionally one may be temporarily assigned to a different store to cover a last-minute absence of a co-worker, or to support an onboarding of new employee. Perform all other duties as assigned.
Qualifications
Current Aesthetician certification/diploma required/preferred dependent on province. 1-2 years’ experience as an Aesthetician/ performing brow service. 1-2yearsretail experience. Flexible regarding work hours; ability to work evenings, weekends, and some holidays.
Skills & Abilities
Comfortable public speaking. Proven sales and customer service track record. Initiate and manage change in a positive manner. Comfortable and competent at services and makeup application. Flexible and adaptable to client needs. Able to drive is an asset. Ignite Joy – live Benefit’s values by being exuberant, bold, fun & unexpected!
Why you wanna’ work here
TIPS!!!
Medical/Health Benefits
Employer RRSP Contributions 3 weeks paid vacation Bonus Program Semi Annual Gratis Best in class training(incredible orientation program and continuous training from our fab education team) Growth Opportunities(let Benefit help you reach your future goals) Referral Bonus(know any other trueBenebestiesat heart? Successful Brow Expert referrals are worth big money!)
Great Place to Work® Certified 2025
Vacancy Status: This is an existing vacancy. We use AI-enabled tools to sort applications based on job-related criteria.
At Benefit Cosmetics Canada, we celebrate the beauty in diversity of people and work to champion equitable opportunities to cultivate inclusivity at all levels of our organization, with the goal of fostering a culture of belonging where everyone feels respected, accepted and connected to each other.
We celebrate diversity and welcome all applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, age, marital status, disability, or any other protected status recognized under the Human Rights Code. We are also dedicated to accommodating candidates with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
If you require accommodation or have specific accessibility needs during any stage of the application, interview, or employment process, please let us know. We're here to ensure a smooth and inclusive experience for all candidates.
Join us in our mission to empower individuals to look and feel their best, both inside and out. Discover how your unique talents can shine in a vibrant and inclusive environment at Benefit Cosmetics Canada.
Not the right fit? Search for Sales Aesthetician jobs in Waterloo, Ontario, Canada
About Benefit Cosmetics
We are Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under leading luxury products group Louis Vuitton Moet Hennessy. Benefit was founded in 1976 by twins Jean & Jane Ford in San Francisco, and we have been making our own rules, shaking up the status quo, and serving up inventive beauty solutions with a side of laughter & fun ever since. Today, we are in 59 countries with more than 3,000 BrowBars & 5,000 trained beauty service experts worldwide.
Benefit was built on the belief that, above all else, beauty should be fun and make you feel good. Every new beauty product or service we dream up is about igniting joy—to surprise & delight you, to inspire you to be fearless, to invite you in on the fun.
And while it IS always about fun at Benefit, our team of innovators behind the brand are serious about creating unexpected answers to unmet beauty needs. Fueled by the rule-breaking spirit of our founders, Benefit revolutionized beauty products & services, providing uncomplicated solutions with a creative twist that always pack a punch. Benefit was the brand that brought brow waxing out of the back room & into the front of the shop, and eventually we became the No. 1 brow brand worldwide*. We are also true pore experts, selling one POREfessional pore primer every 12 seconds in 2020**, and we lead in lashes as the No. 1 prestige mascara brand in the US & UK***. As you can see, Benefit is the ultimate beauty destination for products, services and a daily dose of feelgood vibes.
So, whether you want a beauty solution you can trust or just need a good laugh, Benefit has your brows AND your back. Because feeling good is always a good look.
*Source: Based on estimated total global prestige brow product retail sales, January 2019 – December 2020 **Source: Benefit Cosmetics based on units sold globally, YTD 2020 ***Source: The NPD Group, Inc./ BeautyTrends®, US & UK Prestige Beauty Total Department Specialty, Makeup Dollar Sale