About the role
Join Our Family of Brands – Northern Reflections, Ricki’s & Cleo
At Northern Reflections, Ricki’s, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.
As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.
Reporting to the Store Manager, as a Sales Associate, you will be responsible for delivering an exceptional customer shopping experience and building meaningful customer relationships.
Key Responsibilities:
- Provide outstanding customer service by following our customer service program
- Meet or exceed daily personal sales goals and key performance indicators (KPIs).
- Promote the brand through strong product knowledge and by representing company values.
- Build customer loyalty by introducing and encouraging enrollment in our loyalty program.
- Perform point of sale transactions quickly and accurately.
- Maintain visual merchandising standards, including store layouts, housekeeping, and visual displays.
- Ensure the store environment is clean, safe, and appealing.
- Support coworkers through collaboration, knowledge sharing, and teamwork.
- Follow all company directives, initiatives, and loss prevention procedures.
- Communicate openly, respectfully, and courteously with store team and customers.
- Contribute to a positive, inclusive, and values-driven work environment.
- Perform other duties as assigned to support overall store success.
Experience & Qualifications:
- Previous retail or customer service experience is an asset, but not required
- Passion for fashion, retail, and creating great customer experiences
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced, team-oriented environment
- Strong organizational and time management skills
- Must be able to stand for extended periods of time, climb a ladder and to move and handle boxes of merchandise (weighing up to 30 pounds) and fixtures throughout the store
- Flexible availability including days, evenings, weekends, and holidays
About Cleo
Cleo. Where AI meets money.
Cleo launched in 2016 by people who have been burned by banks. Fed up with the broken system, we decided it was time to make a change.
Since then, the cost of living has skyrocketed, the rich have continued getting richer, and our vision has only become clearer.
Our mission? To change the world's relationship with money.
Cleo is a platform for the 99% – an AI assistant defining a new category, one that goes beyond saving and budgets to actually changing how we feel about our finances.
Using simplicity and humor, she’s helped millions of people improve their relationship with money, because we believe that everyone has the potential to achieve financial well-being in just one generation.
Through a personalized chat, she provides you with deep insight about your money and tailored financial tools that increase your ability to save, all while making you laugh.
We’re a product for the next generation. That means that we are committed to inclusive and unbiased financial growth for all. It also means dropping the BS.
In the past year or so we’ve grown the Cleo team from 100 to 250+, and closed a $80m Series C led by Sofina (that’s a $500M valuation).
Want to get involved?
You know that awful feeling when you wake up wondering if what you’re about to do for the next 8 hours actually matters? That doesn’t happen here much.
Everything we do is grounded in purpose. And because we’re all showing up for the same reason, collaboration comes easy.
We have a culture of stepping up. We want, and expect you to grow and develop. You’ll have our support in everything you do. But more importantly, you’ll have our trust.
We treat our people as humans first, employees second, which means giving everyone a voice. All perspectives are embraced here.
About the role
Join Our Family of Brands – Northern Reflections, Ricki’s & Cleo
At Northern Reflections, Ricki’s, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.
As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.
Reporting to the Store Manager, as a Sales Associate, you will be responsible for delivering an exceptional customer shopping experience and building meaningful customer relationships.
Key Responsibilities:
- Provide outstanding customer service by following our customer service program
- Meet or exceed daily personal sales goals and key performance indicators (KPIs).
- Promote the brand through strong product knowledge and by representing company values.
- Build customer loyalty by introducing and encouraging enrollment in our loyalty program.
- Perform point of sale transactions quickly and accurately.
- Maintain visual merchandising standards, including store layouts, housekeeping, and visual displays.
- Ensure the store environment is clean, safe, and appealing.
- Support coworkers through collaboration, knowledge sharing, and teamwork.
- Follow all company directives, initiatives, and loss prevention procedures.
- Communicate openly, respectfully, and courteously with store team and customers.
- Contribute to a positive, inclusive, and values-driven work environment.
- Perform other duties as assigned to support overall store success.
Experience & Qualifications:
- Previous retail or customer service experience is an asset, but not required
- Passion for fashion, retail, and creating great customer experiences
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced, team-oriented environment
- Strong organizational and time management skills
- Must be able to stand for extended periods of time, climb a ladder and to move and handle boxes of merchandise (weighing up to 30 pounds) and fixtures throughout the store
- Flexible availability including days, evenings, weekends, and holidays
About Cleo
Cleo. Where AI meets money.
Cleo launched in 2016 by people who have been burned by banks. Fed up with the broken system, we decided it was time to make a change.
Since then, the cost of living has skyrocketed, the rich have continued getting richer, and our vision has only become clearer.
Our mission? To change the world's relationship with money.
Cleo is a platform for the 99% – an AI assistant defining a new category, one that goes beyond saving and budgets to actually changing how we feel about our finances.
Using simplicity and humor, she’s helped millions of people improve their relationship with money, because we believe that everyone has the potential to achieve financial well-being in just one generation.
Through a personalized chat, she provides you with deep insight about your money and tailored financial tools that increase your ability to save, all while making you laugh.
We’re a product for the next generation. That means that we are committed to inclusive and unbiased financial growth for all. It also means dropping the BS.
In the past year or so we’ve grown the Cleo team from 100 to 250+, and closed a $80m Series C led by Sofina (that’s a $500M valuation).
Want to get involved?
You know that awful feeling when you wake up wondering if what you’re about to do for the next 8 hours actually matters? That doesn’t happen here much.
Everything we do is grounded in purpose. And because we’re all showing up for the same reason, collaboration comes easy.
We have a culture of stepping up. We want, and expect you to grow and develop. You’ll have our support in everything you do. But more importantly, you’ll have our trust.
We treat our people as humans first, employees second, which means giving everyone a voice. All perspectives are embraced here.