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Audiology Support Specialist

Demantabout 1 month ago
Kitchener, Ontario
Senior Level
full_time

About the role

Position Overview

We are currently seeking an audiologist or hearing instrument specialist to join our Audiology & Training team.

Job Type: Full Time-Permanent

Location: Kitchener-On Site

As a member of the Audiology & Training team, you will be part of our multi-disciplinary group with responsibilities relating to the following areas:

  • Focus on providing audiological phone support to our customers; fitting, troubleshooting, software, instrument selection, etc. and technical product reviews.
  • Collaboration with Sales and Training with possibility of some travel requirement.
  • Participation in seminars, workshops, and product launches.

Qualifications

  • Master’s degree or equivalent in Audiology or Hearing Instrument Specialization.
  • 2+ years experience within a clinical environment.
  • Knowledge of NOAH and manufacturer software.
  • Excellent verbal and written communication skills and interpersonal skills to interact with customers.
  • Experience in selection and fitting of Hearing Instruments and FM systems.

Skills And Experience

  • Background knowledge and experience with the following audiological tasks:

  • Testing, fitting hearing aids, programming software and verification equipment.

  • Strong communication, customer service, interpersonal and presentation skills.

  • Excellent time management and negotiation skills.

  • Strong technical problem-solving abilities.

  • Able to work independently.

  • Excellent teamwork skills.

  • Bilingual in English and French, written and verbal, will be considered as an asset.

Accommodation

Demant is committed to building an inclusive environment and will provide accommodations in accordance with the AODA (Accessibility for Ontarians with Disabilities Act). Please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

About Demant

Medical Equipment Manufacturing
1001-5000

Demant is a world-leading hearing healthcare group built on a heritage of care, health and innovation since 1904. The Group offers solutions and services to help people connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and gathering know-how to help improve people’s hearing and health. In every aspect, from providing hearing care to delivering hearing aids and diagnostic equipment and services to hearing care professionals and users all over the world, Demant is active and engaged.

The Demant Group operates in a global market with subsidiaries in more than 30 countries, employs more than 21,000 employees and generates annual revenue of more than DKK 22 billion. Our products are sold in more than 130 countries where we create life-changing differences through hearing health.

Listed on Nasdaq Copenhagen stock exchange as a blue chip stock, Demant is the parent company behind world-renowned and commercially successful brands as Oticon, Bernafon, Sonic, Philips Hearing Solutions, Audika, MAICO, Interacoustics, Amplivox, Grason-Stadler, MedRx and Audioscan. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.

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