Position Details

Treasury Board Secretariat – Government of Newfoundland and Labrador

Reporting to the Director of Benefits Administration, the Manager of Group Insurance is responsible for administering benefits for core government employees and retirees, while also contributing to the governance and management of the Government of Newfoundland and Labrador (GNL) Group Insurance Program for all participating employers across the province. The role provides expert guidance on group insurance to support informed decision-making, develops and maintains policies, procedures, and business processes along with related compliance activities, and manages team workflows to foster a culture of efficiency and service excellence. It oversees benefits processing, payroll data reconciliation, and quality assurance, while leveraging HR management systems, websites, and carrier platforms to enhance service delivery and promote self-service. The Manager also coordinates and documents committee meetings, manages vendor relationships with insurance carriers, collaborates with payroll teams across departments, and supports financial operations including reporting, accountability, contract renewals, and premium setting.

Screening Criteria

1. Completion of an undergraduate Degree in Commerce or Business Administration (equivalencies may be considered)
2. Experience in the interpretation and administration of group insurance programs and services
3. Experience managing and developing staff
4. Experience with human resource management applications (benefits)
5. Experience with managing vendor or contracted services
6. Experience completing financial analysis activities
7. Experience with PeopleSoft (i.e. benefits module) (asset)
8. Experience with service level agreements, annual renewals and financial underwriting agreements and statement (asset)

Assessment Criteria

1. Knowledge of group insurance programs/policies and administration processes
2. Knowledge of financial management services
3. Proficiency with human resource management applications
4. Knowledge of program management, including coordination of initiatives
5. Strong vendor management skills, including the ability to oversee contracts, and ensure service delivery aligns with organizational standards and expectations
6. Ability to think critically
7. Ability to effectively exchange information
8. Client-service orientation

Conditions of Employment

Conditions of Offer

1. Recent and Satisfactory Certificate of Conduct
2. Acknowledge requirement for overnight travel (occasional)

Information for Applicants

For more information about this opportunity please contact James Doody, Director of Benefits Administration, by email at jamesdoody@gov.nl.ca or by phone at 709-729-0130.

This position is located in the Confederation Building in St. John’s, NL.