Telecommunication Specialist
Top Benefits
About the role
Position: Telecommunication Specialist
Location: Montreal QC
Are you passionate about success and want to grow your future with an innovative and growing company with cutting-edge technology? We want to know you!
Working at Connex means being part of a dynamic and professional team of 600 employees in our 14 offices in North America, whose objective is to offer innovative solutions at the cutting edge of technology. Our employees are our ambassadors to our clients and business partners. Their skills, integrity and accountability are key to our success.
We are seeking an experienced Telecommunications Specialist with strong expertise in VoIP technologies and a solid background in Contact Center environments. The ideal candidate will play a key role in ensuring the smooth operation, optimization, and support of our enterprise communication systems.
Responsibilities:
- Provide excellent customer service and product knowledge within the technical area of telecommunications both hardware and software.
- Manage and maintain VoIP platforms, including configuration, monitoring, and troubleshooting.
- Support and enhance Contact Center technologies such as IVR, ACD, call routing, and CRM integrations.
- Collaborate with IT and business teams to design and deploy communication solutions that improve customer engagement and agent performance.
- Perform system upgrades, patches, and vendor coordination for telecom infrastructure.
- Ensure high availability, security, and performance for telecommunication systems.
- Provide Tier 2/Tier 3 support for escalated telecom-related incidents and service requests.
- Develop documentation, training materials, and best practices for Contact Center and VoIP usage.
- On-Call and overtime may be required.
Requirements:
- Minimum 5 years of experience in a Contact Center environment.
- Proven hands-on experience with VoIP systems (e.g., Avaya, Genesys, Five9, Ring Central or similar platforms).
- Strong understanding of SIP, PBX, SBCs, VoIP protocols.
- Knowledge of workforce management, call flow design, and reporting tools.
- Familiarity with cloud-based communication platforms (e.g., Zoom, Microsoft Teams, or RingCentral).
- Strong problem-solving skills, attention to detail, and ability to work in fast-paced environments.
- Excellent communication skills for cross-functional collaboration.
- Excellent communication skills
- Bilingual (French and English) preferred due to regional operations
We Offer
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and certification.
- A collaborative work environment where your technical expertise will have a direct impact.
- Flexible work arrangements (on-site, hybrid, or remote options depending on location).
Work Environment
- Hybrid work model with on-site presence at the Montreal office as needed.
- Occasional travel to customers offices for deployment and support.
Our employees are the ambassadors of CONNEX with clients and business partners. Their skills, integrity and sense of responsibility are the keys to our success. Training for all employees, regardless of their function in our organization is considered a priority. In addition, our pay scale is competitive, and we offer a full range of benefits.
You are interested to enrich your work experience? We need people like you, passionate and committed. If you want to join our team, please send your resume to the following address:
humanresources@connexservice.ca
CONNEX Telecommunications Inc. is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, members of sexual minority groups, persons with disabilities, visible minorities, and women. Upon request by the applicant, accommodation will be provided in all parts of the hiring process.
We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.
About Connex Telecommunications Inc.
Connex, founded in 1996, is a part of the Malar Group of Companies and has evolved into a leading edge systems integrator. Partnered with the world's leading manufacturers and software companies, we specialize in the business of providing network communications solutions including the design, installation, integration, maintenance and management for wired and wireless networks.
Over the last 23 years, our success stemmed from continuously adding best of breed multi-channel technologies through acquisitions such as Dyna Lync, Dependable IT, AC Technical Systems, Facedrive, Knowledgehook, Pneutech-Rosseau Group, Haüskey, DECOSTA Global, Brytepath, Oss-Im-View, and Pulse Services.
As a leading edge system integrator with over 600 employees in 14 offices in North America, we provide next generation solutions and services, with best of breed technology, that meets each and every client needs. Our core values are client focused, being an innovation technology leader, and continued growth for clients, partners and employees.
Telecommunication Specialist
Top Benefits
About the role
Position: Telecommunication Specialist
Location: Montreal QC
Are you passionate about success and want to grow your future with an innovative and growing company with cutting-edge technology? We want to know you!
Working at Connex means being part of a dynamic and professional team of 600 employees in our 14 offices in North America, whose objective is to offer innovative solutions at the cutting edge of technology. Our employees are our ambassadors to our clients and business partners. Their skills, integrity and accountability are key to our success.
We are seeking an experienced Telecommunications Specialist with strong expertise in VoIP technologies and a solid background in Contact Center environments. The ideal candidate will play a key role in ensuring the smooth operation, optimization, and support of our enterprise communication systems.
Responsibilities:
- Provide excellent customer service and product knowledge within the technical area of telecommunications both hardware and software.
- Manage and maintain VoIP platforms, including configuration, monitoring, and troubleshooting.
- Support and enhance Contact Center technologies such as IVR, ACD, call routing, and CRM integrations.
- Collaborate with IT and business teams to design and deploy communication solutions that improve customer engagement and agent performance.
- Perform system upgrades, patches, and vendor coordination for telecom infrastructure.
- Ensure high availability, security, and performance for telecommunication systems.
- Provide Tier 2/Tier 3 support for escalated telecom-related incidents and service requests.
- Develop documentation, training materials, and best practices for Contact Center and VoIP usage.
- On-Call and overtime may be required.
Requirements:
- Minimum 5 years of experience in a Contact Center environment.
- Proven hands-on experience with VoIP systems (e.g., Avaya, Genesys, Five9, Ring Central or similar platforms).
- Strong understanding of SIP, PBX, SBCs, VoIP protocols.
- Knowledge of workforce management, call flow design, and reporting tools.
- Familiarity with cloud-based communication platforms (e.g., Zoom, Microsoft Teams, or RingCentral).
- Strong problem-solving skills, attention to detail, and ability to work in fast-paced environments.
- Excellent communication skills for cross-functional collaboration.
- Excellent communication skills
- Bilingual (French and English) preferred due to regional operations
We Offer
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and certification.
- A collaborative work environment where your technical expertise will have a direct impact.
- Flexible work arrangements (on-site, hybrid, or remote options depending on location).
Work Environment
- Hybrid work model with on-site presence at the Montreal office as needed.
- Occasional travel to customers offices for deployment and support.
Our employees are the ambassadors of CONNEX with clients and business partners. Their skills, integrity and sense of responsibility are the keys to our success. Training for all employees, regardless of their function in our organization is considered a priority. In addition, our pay scale is competitive, and we offer a full range of benefits.
You are interested to enrich your work experience? We need people like you, passionate and committed. If you want to join our team, please send your resume to the following address:
humanresources@connexservice.ca
CONNEX Telecommunications Inc. is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, members of sexual minority groups, persons with disabilities, visible minorities, and women. Upon request by the applicant, accommodation will be provided in all parts of the hiring process.
We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.
About Connex Telecommunications Inc.
Connex, founded in 1996, is a part of the Malar Group of Companies and has evolved into a leading edge systems integrator. Partnered with the world's leading manufacturers and software companies, we specialize in the business of providing network communications solutions including the design, installation, integration, maintenance and management for wired and wireless networks.
Over the last 23 years, our success stemmed from continuously adding best of breed multi-channel technologies through acquisitions such as Dyna Lync, Dependable IT, AC Technical Systems, Facedrive, Knowledgehook, Pneutech-Rosseau Group, Haüskey, DECOSTA Global, Brytepath, Oss-Im-View, and Pulse Services.
As a leading edge system integrator with over 600 employees in 14 offices in North America, we provide next generation solutions and services, with best of breed technology, that meets each and every client needs. Our core values are client focused, being an innovation technology leader, and continued growth for clients, partners and employees.