ProServeIT is a leading IT solutions provider that specializes in delivering innovative technology solutions to help businesses thrive. With over 20 years of experience, we've established ourselves as a trusted partner in the ever-evolving world of technology.

We are currently seeking a highly motivated Systems Administrator to provide Level 2 Technical Support to our customer using a suite of tools designed to provide seamless onsite and remote support experience for the end users.

Life at ProServeIT is fast paced, performance-driven, rewarding, and fun! We value and support our team members' career growth and ongoing professional development. And we recognize their achievements and outstanding results on a regular basis. We work hard and play hard.

"People Matter. Be like gumby. Do it right." These are the three values we follow every day. These truly represent who we are and what we care about.

Excited? Read on and apply! Looking forward to hearing from you.

What you will do

• Provide Tier 2 technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve escalated service desk tickets, ensuring minimal downtime.
• Manage and maintain Active Directory, Microsoft 365, and user account administration.
• Lead and support employee onboarding and offboarding activities, ensuring systems access and security compliance
• Install, configure, patch, and upgrade operating systems, applications, and system components
• Configure and maintain servers, storage systems, and virtualization platforms (e.g., VMware, Hyper-V).
• Implement and monitor network security measures, including firewalls and endpoint protection.
• Perform advanced system checks, patch management, and disaster recovery planning.
• Maintain detailed documentation of system configurations, processes, and troubleshooting steps.
• Collaborate with senior administrators on infrastructure projects and improvements.
• Ensure compliance with IT security standards and best practices.

We would love to hear from you if you have

• A Degree in Computer Science, Information Technology, or related field
• 5+ years of experience in systems administration
• Strong working knowledge of Windows and/or Linux operating systems.
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs, firewalls).
• Hands-on experience with Active Directory, Group Policy, and Microsoft 365 administration
• Experience supporting virtualized environments (VMware, Hyper-V, or similar)
• Strong understanding of hardware components, servers and peripherals
• Working knowledge of cybersecurity principles, access controls, and system hardening
• Experience with backup, recovery, and disaster recovery procedures
• Experience with Desktop Operating Systems (Windows, MacOS)
• Strong written and oral communication skills
• Strong troubleshooting and analytical skills
• Ability to work independently and manage multiple priorities
• Demonstrated success working in a team-based environment
• Strong attention to detail

Application Process

To ensure a fair and efficient recruitment process, we use AI-powered screening tools to assist in the initial review of applications. These tools help us identify candidates whose qualifications closely match the job requirements. All final hiring decisions are made by our human recruitment team.

Diversity, Inclusion and Accessibility

ProServeIT values diversity of thought and is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive environment where all people feel supported, connected, and belonging at work. All applications will receive consideration for employment without regard to race, colour, creed, gender, gender identity or expression, ancestry, citizenship, sex, sexual orientation, marital status, family status, ethnic origin, place of origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.

This job post is for an existing vacancy.