*Future Opportunity* - Business Analyst
Top Benefits
About the role
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!
Are you passionate about technology and improving processes and systems? We are looking for a detail-oriented and dynamic Junior Business Analyst for our Calgary, Edmonton, Toronto, or Vancouver branches to deliver consultative services directly to our clients and build relationships with our internal teams! Our anticipated date of hire for this role is February 2026 .
A Day in the Life:
- Perform needs analysis, gather, document, and analyze business and technical processes & documentation and provide recommendations for solutions and business process modifications
- Work with technical teams to turn end user and business requirements into solution design and implementation plans
- Work with project stakeholders from end users to executive sponsors to elicit, analyze, validate, specify, verify, and manage their needs
- Manage and verify the fulfillment of requirements through testing, quality assurance and pilots
- Provide direction on program delivery to support our and our clients’ organizational vision
- Develop digital use cases to improve the performance of digital channels though the analysis of ITSM data, telemetry from the client’s environment and channeling of tickets from digital services to contact centre.
- Participate in and advocate for cross-branch and cross-practice alignment on project delivery excellence
- Provide insights on technology delivery as required
- Analyze resolution and escalation to human intervention to optimize the first contact resolution for all digital channels
- Create and Maintain reporting for more detail analysis where needed and desired by managers
What You Bring:
- 3+ years’ professional IT industry experience in a Business Analyst or Service Desk Technical Lead role within a complex consulting environment and with multi-technology solutions including SharePoint, Service Now, Microsoft Teams, Microsoft Office, SAP, Dynamics, and Windows
- Experience with Service Desk operations and ticket process
- Excellent written communication
- Excellent documentation skills
- Articulate and proficient public speaking skills with the ability to host and deliver presentations and workshops to clients
- Excellent problem-solving and multitasking skills
What Makes You Extra Awesome:
- ITIL Foundations
- Business Systems Analysis Certification (ECBA, ECBA+, CCBA, CBAP)
Why Work at Long View:
- Comprehensive benefits package from day one
- Fun is one of our core values
- Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
- Interesting work – Be part of exciting projects while accessing all the latest technologies
$60,835 - $79,847 a year
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram! Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds. Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.
About Long View Systems
Long View is one of the most powerful IT solutions and services companies in North America with offices across the continent. With a clear focus on combining business and technology through our Hybrid IT solutions including cloud, IT infrastructure, managed services, and end user support, Long View is able to define and customize what the future of IT looks like for our clients. Innovative, flexible, cost-effective, and business focused…that’s Long View.
*Future Opportunity* - Business Analyst
Top Benefits
About the role
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!
Are you passionate about technology and improving processes and systems? We are looking for a detail-oriented and dynamic Junior Business Analyst for our Calgary, Edmonton, Toronto, or Vancouver branches to deliver consultative services directly to our clients and build relationships with our internal teams! Our anticipated date of hire for this role is February 2026 .
A Day in the Life:
- Perform needs analysis, gather, document, and analyze business and technical processes & documentation and provide recommendations for solutions and business process modifications
- Work with technical teams to turn end user and business requirements into solution design and implementation plans
- Work with project stakeholders from end users to executive sponsors to elicit, analyze, validate, specify, verify, and manage their needs
- Manage and verify the fulfillment of requirements through testing, quality assurance and pilots
- Provide direction on program delivery to support our and our clients’ organizational vision
- Develop digital use cases to improve the performance of digital channels though the analysis of ITSM data, telemetry from the client’s environment and channeling of tickets from digital services to contact centre.
- Participate in and advocate for cross-branch and cross-practice alignment on project delivery excellence
- Provide insights on technology delivery as required
- Analyze resolution and escalation to human intervention to optimize the first contact resolution for all digital channels
- Create and Maintain reporting for more detail analysis where needed and desired by managers
What You Bring:
- 3+ years’ professional IT industry experience in a Business Analyst or Service Desk Technical Lead role within a complex consulting environment and with multi-technology solutions including SharePoint, Service Now, Microsoft Teams, Microsoft Office, SAP, Dynamics, and Windows
- Experience with Service Desk operations and ticket process
- Excellent written communication
- Excellent documentation skills
- Articulate and proficient public speaking skills with the ability to host and deliver presentations and workshops to clients
- Excellent problem-solving and multitasking skills
What Makes You Extra Awesome:
- ITIL Foundations
- Business Systems Analysis Certification (ECBA, ECBA+, CCBA, CBAP)
Why Work at Long View:
- Comprehensive benefits package from day one
- Fun is one of our core values
- Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
- Interesting work – Be part of exciting projects while accessing all the latest technologies
$60,835 - $79,847 a year
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram! Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds. Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.
About Long View Systems
Long View is one of the most powerful IT solutions and services companies in North America with offices across the continent. With a clear focus on combining business and technology through our Hybrid IT solutions including cloud, IT infrastructure, managed services, and end user support, Long View is able to define and customize what the future of IT looks like for our clients. Innovative, flexible, cost-effective, and business focused…that’s Long View.