Customer Service Representative - Maternity Contract
About the role
Position: Customer Service Representative – Maternity Contract
Location: MKK Distribution Inc. Head Office – Downtown Kelowna, BC
Salary: $40,000–$45,000 per year
Employment Type: Maternity Contract, Full-Time
Join Our Team and Make an Impact!
MKK Distribution Inc. is at the heart of Canada’s professional grooming and salon industry, supporting Tommy Gun’s Barbershops, COBIA Salons, direct e-commerce clients, and other valued customers. Our downtown Kelowna head office is where the action happens—ensuring smooth operations, exceptional service, and satisfied customers every day.
We’re looking for a Customer Service Representative who thrives on variety, loves solving problems, and enjoys being part of a high-energy team. This maternity contract is your chance to step into a role that’s as fast-paced as it is rewarding.
What You’ll Do
- Be the first point of contact for the Barbershops, Salons, e-commerce clients, and other customers—by phone, and email
- Process sales orders, help drive sales, and manage returns, deliveries, and courier/warranty claims efficiently and accurately
- Perform data entry and administrative tasks in Word, Excel, and other systems
- Support the Purchasing, eCommerce and Distribution teams with daily operations
- Think quickly on your feet, solve problems, and keep things moving smoothly
- Contribute to a positive, collaborative, and fun team culture
What We’re Looking For
- Minimum 2 years of administrative experience
- Strong computer skills—proficient in Microsoft Office, especially Excel
- Experience with an inventory ERP system and POS systems
- Excellent communicator—both verbal and written
- Confident and personable—comfortable handling calls, including cold calls
- Quick thinker and problem solver—adaptable in a dynamic environment
- Reliable and responsible—someone who takes ownership and gets the job done
- Energetic team player—your personality complements a high-performing, collaborative team
Schedule
- Monday to Friday, in-office, 8-hour shifts
If you’re ready to take on a challenging and rewarding role, apply today with your resume and cover letter. We thank all applicants for their interest; only those selected for an interview will be contacted.
About Tommy Gun's Original Barbershop
Tommy Gun's is a Canadian-based barbershop and grooming establishment known for its commitment to providing a unique and exceptional grooming experience. Founded in 2009 by Ken Fisher, Tommy Gun's has evolved into a global brand with a presence in Australia, New Zealand, the USA, and Canada.
In 1988, Ken Fisher laid the foundation for the thriving Tommy Gun's franchise network. Drawing from his industry expertise, Fisher spearheaded the creation of Tommy Gun's Original Barbershop in 2009. Dissatisfied with conventional barbershop experiences, Fisher aimed to revolutionize the industry by introducing unparalleled customer service within a laid-back and welcoming environment.
Within five years, Tommy Gun’s celebrated its 1 millionth cut, and in 2014, it expanded globally with its debut location in Brisbane, Australia. Fast forward to 2024, Tommy Gun’s has marked its 10 millionth cut and operates over 100 locations worldwide. The brand's evolution is fueled by the dedication and collaboration of Ken Fisher's son and son-in-law, Keenan Fisher and Cory Anderson.
Tommy Gun's is not just about haircuts; it's about crafting an experience for a "Fresh Cut Feeling, Every Guest Every Time." Rooted in modern male grooming, the barbershop combines traditional charm with modern amenities. Grooming is seen as an art form, and each service is an opportunity to provide a personalized experience, emphasizing precision and care. Tommy Gun's doesn't just sell haircuts; it sells confidence to each individual walking into a Tommy Gun’s Barbershop. We don't believe in appointments. Simply show up, check yourself in and spend the waiting time the way you want - watch the game, browse our product range, polish up on your arcade skills or take a walk - we'll text you when you're up.
Customer Service Representative - Maternity Contract
About the role
Position: Customer Service Representative – Maternity Contract
Location: MKK Distribution Inc. Head Office – Downtown Kelowna, BC
Salary: $40,000–$45,000 per year
Employment Type: Maternity Contract, Full-Time
Join Our Team and Make an Impact!
MKK Distribution Inc. is at the heart of Canada’s professional grooming and salon industry, supporting Tommy Gun’s Barbershops, COBIA Salons, direct e-commerce clients, and other valued customers. Our downtown Kelowna head office is where the action happens—ensuring smooth operations, exceptional service, and satisfied customers every day.
We’re looking for a Customer Service Representative who thrives on variety, loves solving problems, and enjoys being part of a high-energy team. This maternity contract is your chance to step into a role that’s as fast-paced as it is rewarding.
What You’ll Do
- Be the first point of contact for the Barbershops, Salons, e-commerce clients, and other customers—by phone, and email
- Process sales orders, help drive sales, and manage returns, deliveries, and courier/warranty claims efficiently and accurately
- Perform data entry and administrative tasks in Word, Excel, and other systems
- Support the Purchasing, eCommerce and Distribution teams with daily operations
- Think quickly on your feet, solve problems, and keep things moving smoothly
- Contribute to a positive, collaborative, and fun team culture
What We’re Looking For
- Minimum 2 years of administrative experience
- Strong computer skills—proficient in Microsoft Office, especially Excel
- Experience with an inventory ERP system and POS systems
- Excellent communicator—both verbal and written
- Confident and personable—comfortable handling calls, including cold calls
- Quick thinker and problem solver—adaptable in a dynamic environment
- Reliable and responsible—someone who takes ownership and gets the job done
- Energetic team player—your personality complements a high-performing, collaborative team
Schedule
- Monday to Friday, in-office, 8-hour shifts
If you’re ready to take on a challenging and rewarding role, apply today with your resume and cover letter. We thank all applicants for their interest; only those selected for an interview will be contacted.
About Tommy Gun's Original Barbershop
Tommy Gun's is a Canadian-based barbershop and grooming establishment known for its commitment to providing a unique and exceptional grooming experience. Founded in 2009 by Ken Fisher, Tommy Gun's has evolved into a global brand with a presence in Australia, New Zealand, the USA, and Canada.
In 1988, Ken Fisher laid the foundation for the thriving Tommy Gun's franchise network. Drawing from his industry expertise, Fisher spearheaded the creation of Tommy Gun's Original Barbershop in 2009. Dissatisfied with conventional barbershop experiences, Fisher aimed to revolutionize the industry by introducing unparalleled customer service within a laid-back and welcoming environment.
Within five years, Tommy Gun’s celebrated its 1 millionth cut, and in 2014, it expanded globally with its debut location in Brisbane, Australia. Fast forward to 2024, Tommy Gun’s has marked its 10 millionth cut and operates over 100 locations worldwide. The brand's evolution is fueled by the dedication and collaboration of Ken Fisher's son and son-in-law, Keenan Fisher and Cory Anderson.
Tommy Gun's is not just about haircuts; it's about crafting an experience for a "Fresh Cut Feeling, Every Guest Every Time." Rooted in modern male grooming, the barbershop combines traditional charm with modern amenities. Grooming is seen as an art form, and each service is an opportunity to provide a personalized experience, emphasizing precision and care. Tommy Gun's doesn't just sell haircuts; it sells confidence to each individual walking into a Tommy Gun’s Barbershop. We don't believe in appointments. Simply show up, check yourself in and spend the waiting time the way you want - watch the game, browse our product range, polish up on your arcade skills or take a walk - we'll text you when you're up.