About the role
serviceNow Business Analyst who will be responsible for analyzing business processes, gathering requirements, and ensuring the successful implementation of ServiceNow solutions that align with organizational goals. This role requires collaboration with stakeholders to identify opportunities for process improvement and to ensure that the ServiceNow platform meets the business's needs.
Location- Toronto
Qualifications
- Bachelor's/master's degree in Computer Science, Information Technology, or Business Administration.
- 7+ years of experience in business analysis, preferably in an IT service management (ITSM) or Customer Service Management (CSM) environments.
- Experience with the ServiceNow platform, including modules like Incident Management, Change Management, and Service Catalog, etc
- Strong understanding of business process modelling and requirements analysis methodologies.
Skills
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
- Proficiency in creating process maps, user stories, and other documentation.
- Familiarity with Agile methodologies and project management principles.
- Knowledge of ITIL (Information Technology Infrastructure Library) concepts is a plus.
Preferred Qualifications
- ServiceNow certifications (e.g., Certified Implementation Specialist).
- Experience in change management, release management, and service catalog management.
Key Responsibilities
- Requirements Gathering: Conduct interviews, surveys, and workshops to gather and document business requirements from stakeholders.
- Process Analysis: Analyze current business processes and identify areas for improvement to enhance efficiency and effectiveness.
- Solution Design: Collaborate with technical teams to design and configure ServiceNow solutions based on business requirements.
- Stakeholder Communication: Act as a liaison between business stakeholders and technical teams, facilitating clear communication and understanding of requirements.
- Test Planning: Develop and execute test cases to ensure solutions meet business requirements and quality standards.
- Documentation: Create and maintain comprehensive documentation, including business requirements, process flows, and user guides.
- Project Management: Assist in project management activities, including planning, monitoring, and reporting on project progress.
About W3Global
W3Global is a leading provider of end-to-end consulting services, empowering businesses to achieve their strategic goals and optimize their operations. With over 15 years of experience, we have a proven track record of delivering innovative and effective solutions across a wide range of industries.
Our Mission
At W3Global, we are committed to helping businesses of all sizes achieve their full potential. We believe that by combining our deep industry expertise with our innovative approach, we can deliver exceptional results that exceed our clients' expectations.
Our Services
We offer a comprehensive suite of consulting services designed to address the specific needs of our clients. Our services include:
Strategy Consulting: We help businesses develop and implement winning strategies to achieve their long-term goals.
Business Process Improvement: We identify and optimize business processes to enhance efficiency, reduce costs, and improve customer satisfaction.
Technology Consulting: We provide expert guidance on technology selection, implementation, and integration to support business objectives.
Talent Acquisition: We help businesses find and hire the right talent to support their growth and success.
Human Capital Management: We provide comprehensive HR solutions to help businesses manage their workforce effectively.
About the role
serviceNow Business Analyst who will be responsible for analyzing business processes, gathering requirements, and ensuring the successful implementation of ServiceNow solutions that align with organizational goals. This role requires collaboration with stakeholders to identify opportunities for process improvement and to ensure that the ServiceNow platform meets the business's needs.
Location- Toronto
Qualifications
- Bachelor's/master's degree in Computer Science, Information Technology, or Business Administration.
- 7+ years of experience in business analysis, preferably in an IT service management (ITSM) or Customer Service Management (CSM) environments.
- Experience with the ServiceNow platform, including modules like Incident Management, Change Management, and Service Catalog, etc
- Strong understanding of business process modelling and requirements analysis methodologies.
Skills
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
- Proficiency in creating process maps, user stories, and other documentation.
- Familiarity with Agile methodologies and project management principles.
- Knowledge of ITIL (Information Technology Infrastructure Library) concepts is a plus.
Preferred Qualifications
- ServiceNow certifications (e.g., Certified Implementation Specialist).
- Experience in change management, release management, and service catalog management.
Key Responsibilities
- Requirements Gathering: Conduct interviews, surveys, and workshops to gather and document business requirements from stakeholders.
- Process Analysis: Analyze current business processes and identify areas for improvement to enhance efficiency and effectiveness.
- Solution Design: Collaborate with technical teams to design and configure ServiceNow solutions based on business requirements.
- Stakeholder Communication: Act as a liaison between business stakeholders and technical teams, facilitating clear communication and understanding of requirements.
- Test Planning: Develop and execute test cases to ensure solutions meet business requirements and quality standards.
- Documentation: Create and maintain comprehensive documentation, including business requirements, process flows, and user guides.
- Project Management: Assist in project management activities, including planning, monitoring, and reporting on project progress.
About W3Global
W3Global is a leading provider of end-to-end consulting services, empowering businesses to achieve their strategic goals and optimize their operations. With over 15 years of experience, we have a proven track record of delivering innovative and effective solutions across a wide range of industries.
Our Mission
At W3Global, we are committed to helping businesses of all sizes achieve their full potential. We believe that by combining our deep industry expertise with our innovative approach, we can deliver exceptional results that exceed our clients' expectations.
Our Services
We offer a comprehensive suite of consulting services designed to address the specific needs of our clients. Our services include:
Strategy Consulting: We help businesses develop and implement winning strategies to achieve their long-term goals.
Business Process Improvement: We identify and optimize business processes to enhance efficiency, reduce costs, and improve customer satisfaction.
Technology Consulting: We provide expert guidance on technology selection, implementation, and integration to support business objectives.
Talent Acquisition: We help businesses find and hire the right talent to support their growth and success.
Human Capital Management: We provide comprehensive HR solutions to help businesses manage their workforce effectively.