Technical Vendor Specialist
About the role
The Technical Vendor Specialist supports critical third-party vendor relationships and technology integrations that enable core business operations. This role is responsible for overseeing vendor performance, supporting platform integrations, managing operational incidents, and ensuring compliance with vendor governance and risk management requirements. Working closely with internal stakeholders and external service providers, the specialist helps ensure vendor-supported services are reliable, secure, compliant, and aligned with business objectives.
Key Responsibilities
Serve as the primary operational contact for assigned vendors, including Credit Card Management platforms, Data platforms, and other strategic service providers. Monitor vendor performance against service level agreements (SLAs), key performance indicators (KPIs), and contractual commitments. Lead issue escalation and coordinate timely resolution of service and performance concerns. Support vendor governance meetings, operational reviews, and service performance reporting. Maintain vendor system integrations, connectivity, and data exchanges to support business operations. Coordinate with business, application, and infrastructure teams on vendor-supported solutions and enhancements. Support technical onboarding activities, access provisioning, and environmental readiness. Ensure vendor integrations operate securely, reliably, and in accordance with established controls. Monitor and troubleshoot vendor-related operational, integration, and access issues. Coordinate incident management activities across internal teams and external partners. Support root cause analysis, corrective action planning, and service recovery efforts. Contribute to the ongoing stability, availability, and resilience of vendor-supported platforms. Maintain vendor documentation, contracts, service inventories, and system dependency records. Support vendor onboarding, offboarding, and periodic review processes. Participate in vendor risk assessments covering operational, technology, cybersecurity, and regulatory considerations. Ensure compliance with third-party risk management, control, audit, and governance requirements. Identify opportunities to improve vendor management processes, workflows, and operational efficiency. Support enhancements to integrations, reporting, controls, and service delivery practices. Contribute to initiatives that improve vendor performance, customer outcomes, and operational resilience. Interface with internal stakeholders like, Customer Service, Operations, Finance, Compliance, Audit, Enterprise Risk Management What You'll Bring Bachelor’s degree in Business, Information Technology, Computer Science, Finance, or a related field, or an equivalent combination of education and experience. 3+ years of experience in vendor management, third-party risk management, credit card operations, IT operations, service management, or a related operational role. Strong understanding of vendor lifecycle management, service delivery, third-party governance, risk management, compliance, audit requirements, and control frameworks within a regulated environment. Knowledge of system integrations, APIs, data exchanges, application support models, infrastructure concepts, and vendor-supported technology environments. Proven ability to investigate operational issues, coordinate incident resolution, analyze performance metrics, identify risks, and deliver effective, data-driven solutions. Excellent communication and stakeholder management skills, with the ability to build effective relationships and collaborate across business, operational, technical, and vendor teams. Strong organizational, problem-solving, and critical-thinking skills, with the ability to manage multiple priorities, work independently in a fast-paced environment, and drive continuous improvement through innovation and AI-enabled solutions. Bring curiosity and enthusiasm for AI-enabled ways of working, actively seeking opportunities to innovate and enhance performance. Possess a proactive, collaborative mindset and thrives in a fast-paced environment that values learning and change.
Nice to Have
Experience within banking, financial services, payments, fintech, or other highly regulated industries. Familiarity with Third-Party Risk Management (TPRM) programs, vendor governance frameworks, and regulatory expectations related to vendor oversight. Experience with ServiceNow, vendor management platforms, monitoring tools, ticket management systems, or workflow automation solutions. Understanding of cloud services, cybersecurity controls, operational resilience, business continuity planning, and disaster recovery practices. Experience supporting enterprise technology platforms, data integrations, managed services, or large-scale vendor ecosystems. Industry certifications such as ITIL, COBIT, Vendor Management Certification (CVM), Risk Management, Cybersecurity, or Project Management certifications. (Derived from the role requirements and responsibilities.)
Broadband Salary Range: $53,000 – 88,000
Our typical hiring range is between $70,000 and $80,000. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role. #LI-NZ2 This posting represents an existing vacancy within our organization.
We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.
About Us
At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
Not the right fit? Search for Technical Vendor Specialist jobs in Oakville, Ontario, Canada
About Canadian Tire Corporation
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to be there for Canadians from coast-to-coast.
We are a group of companies that includes a retail segment, a financial services division and CT REIT. Our retail business is led by Canadian Tire, which was founded in 1922 and provides Canadians with products for life in Canada across its Living, Playing, Fixing, Automotive and Seasonal & Gardening categories. Party City, PartSource and Gas+ are key parts of the Canadian Tire network. Our retail segment also includes Mark's, a leading source for casual and industrial wear, Pro Hockey Life, a hockey speciality store catering to elite athletes, and SportChek, Hockey Experts, Sports Experts, and Atmosphere, which offer the best active wear brands. Our 1,700 retail and gasoline outlets are supported and strengthened by our Financial Services division and the tens of thousands of people employed across the country by our Company, local Dealers, franchisees and petroleum retailers. In addition, CTC owns and operates Helly Hansen, a leading technical outdoor brand based in Oslo, Norway.
CTC is an integral part of the communities in which we operate and our legacy of community support, through national and local programs, is initiated and executed by our Corporation, Dealers, franchisees, store operators and employees. Since 2005, our Canadian Tire Jumpstart Charities has been helping kids overcome financial and accessibility barriers to sport and recreation in an effort to provide inclusive play for all kids of all abilities.
For more information, visit corp.canadiantire.ca.
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Technical Vendor Specialist
About the role
The Technical Vendor Specialist supports critical third-party vendor relationships and technology integrations that enable core business operations. This role is responsible for overseeing vendor performance, supporting platform integrations, managing operational incidents, and ensuring compliance with vendor governance and risk management requirements. Working closely with internal stakeholders and external service providers, the specialist helps ensure vendor-supported services are reliable, secure, compliant, and aligned with business objectives.
Key Responsibilities
Serve as the primary operational contact for assigned vendors, including Credit Card Management platforms, Data platforms, and other strategic service providers. Monitor vendor performance against service level agreements (SLAs), key performance indicators (KPIs), and contractual commitments. Lead issue escalation and coordinate timely resolution of service and performance concerns. Support vendor governance meetings, operational reviews, and service performance reporting. Maintain vendor system integrations, connectivity, and data exchanges to support business operations. Coordinate with business, application, and infrastructure teams on vendor-supported solutions and enhancements. Support technical onboarding activities, access provisioning, and environmental readiness. Ensure vendor integrations operate securely, reliably, and in accordance with established controls. Monitor and troubleshoot vendor-related operational, integration, and access issues. Coordinate incident management activities across internal teams and external partners. Support root cause analysis, corrective action planning, and service recovery efforts. Contribute to the ongoing stability, availability, and resilience of vendor-supported platforms. Maintain vendor documentation, contracts, service inventories, and system dependency records. Support vendor onboarding, offboarding, and periodic review processes. Participate in vendor risk assessments covering operational, technology, cybersecurity, and regulatory considerations. Ensure compliance with third-party risk management, control, audit, and governance requirements. Identify opportunities to improve vendor management processes, workflows, and operational efficiency. Support enhancements to integrations, reporting, controls, and service delivery practices. Contribute to initiatives that improve vendor performance, customer outcomes, and operational resilience. Interface with internal stakeholders like, Customer Service, Operations, Finance, Compliance, Audit, Enterprise Risk Management What You'll Bring Bachelor’s degree in Business, Information Technology, Computer Science, Finance, or a related field, or an equivalent combination of education and experience. 3+ years of experience in vendor management, third-party risk management, credit card operations, IT operations, service management, or a related operational role. Strong understanding of vendor lifecycle management, service delivery, third-party governance, risk management, compliance, audit requirements, and control frameworks within a regulated environment. Knowledge of system integrations, APIs, data exchanges, application support models, infrastructure concepts, and vendor-supported technology environments. Proven ability to investigate operational issues, coordinate incident resolution, analyze performance metrics, identify risks, and deliver effective, data-driven solutions. Excellent communication and stakeholder management skills, with the ability to build effective relationships and collaborate across business, operational, technical, and vendor teams. Strong organizational, problem-solving, and critical-thinking skills, with the ability to manage multiple priorities, work independently in a fast-paced environment, and drive continuous improvement through innovation and AI-enabled solutions. Bring curiosity and enthusiasm for AI-enabled ways of working, actively seeking opportunities to innovate and enhance performance. Possess a proactive, collaborative mindset and thrives in a fast-paced environment that values learning and change.
Nice to Have
Experience within banking, financial services, payments, fintech, or other highly regulated industries. Familiarity with Third-Party Risk Management (TPRM) programs, vendor governance frameworks, and regulatory expectations related to vendor oversight. Experience with ServiceNow, vendor management platforms, monitoring tools, ticket management systems, or workflow automation solutions. Understanding of cloud services, cybersecurity controls, operational resilience, business continuity planning, and disaster recovery practices. Experience supporting enterprise technology platforms, data integrations, managed services, or large-scale vendor ecosystems. Industry certifications such as ITIL, COBIT, Vendor Management Certification (CVM), Risk Management, Cybersecurity, or Project Management certifications. (Derived from the role requirements and responsibilities.)
Broadband Salary Range: $53,000 – 88,000
Our typical hiring range is between $70,000 and $80,000. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role. #LI-NZ2 This posting represents an existing vacancy within our organization.
We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.
About Us
At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
Not the right fit? Search for Technical Vendor Specialist jobs in Oakville, Ontario, Canada
About Canadian Tire Corporation
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to be there for Canadians from coast-to-coast.
We are a group of companies that includes a retail segment, a financial services division and CT REIT. Our retail business is led by Canadian Tire, which was founded in 1922 and provides Canadians with products for life in Canada across its Living, Playing, Fixing, Automotive and Seasonal & Gardening categories. Party City, PartSource and Gas+ are key parts of the Canadian Tire network. Our retail segment also includes Mark's, a leading source for casual and industrial wear, Pro Hockey Life, a hockey speciality store catering to elite athletes, and SportChek, Hockey Experts, Sports Experts, and Atmosphere, which offer the best active wear brands. Our 1,700 retail and gasoline outlets are supported and strengthened by our Financial Services division and the tens of thousands of people employed across the country by our Company, local Dealers, franchisees and petroleum retailers. In addition, CTC owns and operates Helly Hansen, a leading technical outdoor brand based in Oslo, Norway.
CTC is an integral part of the communities in which we operate and our legacy of community support, through national and local programs, is initiated and executed by our Corporation, Dealers, franchisees, store operators and employees. Since 2005, our Canadian Tire Jumpstart Charities has been helping kids overcome financial and accessibility barriers to sport and recreation in an effort to provide inclusive play for all kids of all abilities.
For more information, visit corp.canadiantire.ca.