Who you are

• 5+ years of engineering experience, with 2+ years in an engineering management role leading teams building and shipping production AI or software systems
• Demonstrated ability to be a technical mentor and engineering role model, someone engineers look to for guidance on architecture, code quality, and engineering culture
• Strong proficiency with Python and modern server-side development; comfort with TypeScript/Node.js is a plus
• Experience with AWS (preferred) or Azure cloud environments and modern deployment practices
• Track record of partnering with Product teams to drive delivery velocity and quality
• Applied AI & agent frameworks
• Solid understanding of modern agent frameworks and how to apply them to build reliable, production-grade AI workflows (e.g., LangGraph, LangChain, or comparable tooling)
• Experience deploying agents in production including observability, tracing, failure handling, and performance considerations
• Familiarity with vector databases, semantic search, or RAG-adjacent technologies at the application integration level
• Familiarity with the Model Context Protocol (MCP) and experience building or consuming tool-based AI integrations
• Experience building or maintaining AI-assisted chat or conversational interfaces
• Experience with modern JavaScript frameworks (Ember preferred; Vue, React, or Angular also valued) for front-end collaboration
• Understanding of ethical AI principles and responsible AI development practices
• Experience working in a highly regulated, ARC (Audit, Risk, and Compliance) environment
• Managed remote or distributed engineering teams
• Experience in an agile development environment and with modern project management tooling
• Strong B2B SaaS product experience
• Comfort operating in a fast-moving environment where the AI tooling landscape evolves rapidly

What the job involves

• We're looking for a highly motivated Engineering Manager to lead our AI Applications team engineers embedded across Optro's product organization to accelerate delivery of AI-powered features
• This is a unique opportunity to drive large, strategic, and complex projects that shape the future of Optro's AI capabilities, combining strong engineering leadership with a passion for applied AI
• Our AI Applications team owns the integration layer between our AI Platform and the product org: partnering with product squads, owning our internal AI chat assistant, and leading the development of MCP-based tooling and agent-driven workflows
• You'll be a force multiplier, enabling product teams to move faster and smarter with AI, while mentoring and growing a high-performing team deeply committed to our customers and to continuous learning
• Mentor, inspire, and grow a diverse team of engineers, fostering a culture of craftsmanship, curiosity, and continuous learning in applied AI
• Manage the team through hiring, retaining, mentoring, and continuously building individual and team capabilities in modern AI engineering best practices
• Act as an embedded engineering partner to the product organization, championing AI-first approaches to feature delivery and accelerating squads' ability to leverage AI infrastructure
• Lead the technical direction and execution for AI initiatives, including agent workflow development, MCP tooling, and the internal AI chat assistant
• Develop and nurture strong relationships with Product, QA, Delivery, Design, Customer Support, GTM, and other partners to deliver best-in-class AI-powered experiences
• Own end-to-end build and delivery of AI solutions, features, and services within Optro's platform, collaborating closely with the AI Platform team for core infrastructure
• Continuously improve all aspects of the product lifecycle, technical systems, engineering processes, and team practices, to deliver outstanding results for customers
• Collaborate closely with Product Management to define goals, objectives, and the roadmap for AI Applications initiatives, ensuring alignment with business priorities
• Champion agile best practices, ensuring clarity, transparency, and efficient delivery across your team and the broader organization

Benefits

• Health and wellness benefits: High quality health plans and access to hormonal and family-building support.
• Time away from work: Generous paid time off including vacation, holidays, sick time, bereavement, and more.
• Financial benefits: Beyond a competitive salary, plans are provided to assist in your financial future including retirement and pension plans as well as life and disability insurance.
• Parental leave: Parents are eligible for time off to care for their newborn, adopted child, or foster child. Parental leave benefits and pay vary by location.
• Professional development: Continuously grow through development workshops, mentoring programs, and more.
• Community impact: We partner with communities to provide services in addition to sponsoring our own events.
• Live your best life: Invest in yourself, on us. Our monthly wellness stipend is designed to support your life beyond the screen, giving you the flexibility to fuel your passions and your well-being.
• Mental health: Access to Headspace’s well known meditation support plus coaching and therapy, for you and additional loved ones.