Operations Manager Home Care - Burlington
Top Benefits
About the role
Benefits/Perks
- Full-Time - Mon-Thu (7 hours a day)
- Competitive Wages
- Training
- Career Advancement
- Commission-based opportunities Annual in-person retreat in Florida
Company Overview
Qualicare Burlington is a trusted provider of home health care services, dedicated to enhancing the quality of life for our clients and delivering peace of mind to their families. Our commitment to exceptional care and outstanding customer service sets us apart, ensuring a positive and supportive experience for everyone we serve.
Position
The purpose of this role is to collaborate closely with the CEO, translating company vision into actionable plans while managing the day-to-day operations and resources. This role is for an exceptional leader who has in depth experience driving revenue growth through building, engaging and elevating a winning team.
The purpose of this role is to drive revenue growth in recurring revenue across multiple programs while improving, strengthening and accelerating performance of our client service delivery and customer service programs.
Day to day constructs of the role include daily management of office employee metrics and key performance indicators to increase efficiency, effectiveness and execution to achieve desired results.
This role is required to participate in revenue production in addition to management and leadership responsibilities, which is why a passion for sales and marketing is essential to success in this role.
Responsibilities
- Provide management to staff and leadership to the organization that aligns with the company’s business plan and overall strategic vision.
- Assist executive/leadership team members in creating, growing and building a world class, industry leading organization.
- Drive company results from both an operational and financial perspective, working closely with the leadership team members.
- Set challenging and realistic goals for growth, performance and profitability.
- Create effective measurement tools to gauge the efficiency and effectiveness of internal and external processes.
- Provide accurate and timely reports outlining the operational condition of the company.
- Spearhead the development, communication and implementation of effective growth strategies and processes.
- Work closely with the leadership team to create, implement and roll out plans for operational processes, internal infrastructures, reporting systems and company policies all designed to foster growth, profitability and efficiencies within the company.
- Motivate and encourage employees at all levels as one of the key leaders in the company including but not limited to professional staff, management level employees and executive leadership team members.
- Foster a growth oriented, positive and encouraging environment while keeping employees and management accountable to company policies, procedures and guidelines.
Requirements
- 2 years Management experience
- 2 years Sales experience
- Must have a track record of consistent year over year growth in a small to medium business capacity in which you were the primary leader setting the expectations, leading and following up on day-to-day execution and driving to completion.
- Must have exceptional ability to track and manage data and use it to drive performance improvements and business efficiencies to accelerate results.
- Detail-oriented (quality and precision focused)
- Team-oriented (cooperative & collaborative)
- Familiarity with Excel, Word, PowerPoint, CRM databases, Internet, Google Apps
- Passionate for exceptional Customer Service & Sales
- Has a vehicle with a valid driver’s license and car insurance
This job description is not all-inclusive and certain activities, duties or responsibilities may be required of the employee as needed.
About Qualicare
Qualicare is a franchise system designed for people looking for a business that provides both a strong emotional and financial ROI.
Because of our steadily aging population, the homecare industry is growing quickly with over 22,000 individual agencies and over 60 different franchise brands.
But this also means that differentiating your agency is very difficult. Take a look. When you Google ‘homecare agencies’, you will find many companies making the same kinds of claims with the same kinds of images.
Qualicare’s business model is unique, sophisticated and challenging.
It's based on three pillars:
First, we provide ‘family homecare.’ This means that we develop care plans that consider every member of the patient’s family who is directly impacted. And since each family’s dynamics are different, each Care Plan is different.
Next, Qualicare offers a 360° Approach to homecare where we coordinate and advocate for holistic healthcare solutions.
Finally, all our Care Plans, from simple companion care to complex ALS or dementia care, are reviewed and monitored by a Care Manager.
We provide a higher level of homecare, with a higher level of training of franchisees and their staff.
Qualicare wants franchisees to make a meaningful difference in their community, enjoy being part of the leading edge and are ready to make a serious investment in a great career.
Operations Manager Home Care - Burlington
Top Benefits
About the role
Benefits/Perks
- Full-Time - Mon-Thu (7 hours a day)
- Competitive Wages
- Training
- Career Advancement
- Commission-based opportunities Annual in-person retreat in Florida
Company Overview
Qualicare Burlington is a trusted provider of home health care services, dedicated to enhancing the quality of life for our clients and delivering peace of mind to their families. Our commitment to exceptional care and outstanding customer service sets us apart, ensuring a positive and supportive experience for everyone we serve.
Position
The purpose of this role is to collaborate closely with the CEO, translating company vision into actionable plans while managing the day-to-day operations and resources. This role is for an exceptional leader who has in depth experience driving revenue growth through building, engaging and elevating a winning team.
The purpose of this role is to drive revenue growth in recurring revenue across multiple programs while improving, strengthening and accelerating performance of our client service delivery and customer service programs.
Day to day constructs of the role include daily management of office employee metrics and key performance indicators to increase efficiency, effectiveness and execution to achieve desired results.
This role is required to participate in revenue production in addition to management and leadership responsibilities, which is why a passion for sales and marketing is essential to success in this role.
Responsibilities
- Provide management to staff and leadership to the organization that aligns with the company’s business plan and overall strategic vision.
- Assist executive/leadership team members in creating, growing and building a world class, industry leading organization.
- Drive company results from both an operational and financial perspective, working closely with the leadership team members.
- Set challenging and realistic goals for growth, performance and profitability.
- Create effective measurement tools to gauge the efficiency and effectiveness of internal and external processes.
- Provide accurate and timely reports outlining the operational condition of the company.
- Spearhead the development, communication and implementation of effective growth strategies and processes.
- Work closely with the leadership team to create, implement and roll out plans for operational processes, internal infrastructures, reporting systems and company policies all designed to foster growth, profitability and efficiencies within the company.
- Motivate and encourage employees at all levels as one of the key leaders in the company including but not limited to professional staff, management level employees and executive leadership team members.
- Foster a growth oriented, positive and encouraging environment while keeping employees and management accountable to company policies, procedures and guidelines.
Requirements
- 2 years Management experience
- 2 years Sales experience
- Must have a track record of consistent year over year growth in a small to medium business capacity in which you were the primary leader setting the expectations, leading and following up on day-to-day execution and driving to completion.
- Must have exceptional ability to track and manage data and use it to drive performance improvements and business efficiencies to accelerate results.
- Detail-oriented (quality and precision focused)
- Team-oriented (cooperative & collaborative)
- Familiarity with Excel, Word, PowerPoint, CRM databases, Internet, Google Apps
- Passionate for exceptional Customer Service & Sales
- Has a vehicle with a valid driver’s license and car insurance
This job description is not all-inclusive and certain activities, duties or responsibilities may be required of the employee as needed.
About Qualicare
Qualicare is a franchise system designed for people looking for a business that provides both a strong emotional and financial ROI.
Because of our steadily aging population, the homecare industry is growing quickly with over 22,000 individual agencies and over 60 different franchise brands.
But this also means that differentiating your agency is very difficult. Take a look. When you Google ‘homecare agencies’, you will find many companies making the same kinds of claims with the same kinds of images.
Qualicare’s business model is unique, sophisticated and challenging.
It's based on three pillars:
First, we provide ‘family homecare.’ This means that we develop care plans that consider every member of the patient’s family who is directly impacted. And since each family’s dynamics are different, each Care Plan is different.
Next, Qualicare offers a 360° Approach to homecare where we coordinate and advocate for holistic healthcare solutions.
Finally, all our Care Plans, from simple companion care to complex ALS or dementia care, are reviewed and monitored by a Care Manager.
We provide a higher level of homecare, with a higher level of training of franchisees and their staff.
Qualicare wants franchisees to make a meaningful difference in their community, enjoy being part of the leading edge and are ready to make a serious investment in a great career.