Senior Functional Analyst - SAP Sales & Service
About the role
Job Title: Senior Functional Analyst – SAP Sales & Service Cloud version 2
Location: North America (US or Canada)
Department: SAP Customer Experience (CX) department – Consumer Industry
Reports to: Romain Gril Type: Full-time / Permanent
Language: English (French is a plus)
Position Summary:
We are seeking a highly skilled and experienced Senior Functional & Technical Analyst to lead and support initiatives around SAP Sales & Service Cloud, with a strong focus on integration with SAP S/4HANA. The ideal candidate will play a key role in designing, implementing, and optimizing end-to-end business processes across Sales and Customer Service solutions.
Key Responsibilities:
- Drive functional and technical analysis for SAP Sales & Service Cloud initiatives, ensuring alignment with business objectives.
- Lead ERP integration efforts, including configuration of SAP S/4HANA to support seamless data and process flows.
- Design and implement integration scenarios between SAP Sales & Service Cloud and SAP S/4HANA using middleware technologies such as SAP Cloud Platform Integration (CPI).
- Design side-by-side extensions and custom applications leveraging SAP Business Technology Platform (BTP).
- Architect and deliver end-to-end solutions that span across SAP CX products (e.g., Emarsys, SAP Commerce Cloud, Customer Data Platform, CPQ) and third-party platforms.
- Apply expertise in integrating SAP Service Cloud with Contact Center solutions to enhance customer service capabilities.
- Configure and tailor SAP Sales & Service Cloud functionalities, including Lead & Opportunity Management, Service Ticketing, and Business Rules.
- Support data migration activities, system testing, and go-live readiness to ensure successful project delivery.
- Collaborate closely with business stakeholders to capture requirements and translate them into scalable, high-performance SAP solutions.
- Provide ongoing support post-implementation and identify opportunities for continuous improvement.
- Serve as a trusted advisor and mentor to junior team members, fostering knowledge sharing and capability development.
- Ensure all solutions adhere to internal governance standards and SAP best practices.
Required Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
- 7+ years of experience in SAP CRM/Sales & Service Cloud, a first experience on SAP Sales or Service Cloud version 2 in a plus.
- Proven experience with SAP S/4HANA integration
- Strong understanding of SAP Cloud architecture and integration technologies (OData, IDoc, BAPIs, APIs).
- Hands-on experience with SAP CPI or other middleware platforms.
- Excellent analytical, problem-solving, and communication skills.
- Fluent in English; French) is a plus.
Preferred Skills:
- SAP Certified in Sales & Service Cloud Version 2.
- Solid expertise in SAP S/4HANA, with strong knowledge of Master Data, Sales & Distribution, and Customer Service modules (preferred).
- Certified and experienced in SAP Field Service Management and SAP CPQ (preferred).
- Proficient in SAP Business Technology Platform (BTP), including: SAP Integration Suite
- SAP Event Mesh
- SAP AppBuilder
- Identity Authentication Services (IAS) for Single Sign-On
- Practical experience working in Agile/Scrum environments.
Strong understanding of Customer Experience (CX) processes and related SAP and non-SAP tools.
About Syntax
Since 1972, Syntax has been providing comprehensive technology solutions to businesses of all sizes with thousands of customers trusting Syntax with their IT services and ERP needs.
Today, Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure, resilient, private, public or hybrid cloud.
With strong technical and functional consulting services, and world class monitoring & automation, Syntax serves corporations across a diverse range of industries and markets.
Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.
Our award-winning team offers an extensive array of services and support including:
• Managed services and enterprise cloud hosting • Security Services • Application Managed Services • Strategic consulting • Project management • Systems integration • Design and development • Programming • Installation • Training • Post installation application & technology audits
Senior Functional Analyst - SAP Sales & Service
About the role
Job Title: Senior Functional Analyst – SAP Sales & Service Cloud version 2
Location: North America (US or Canada)
Department: SAP Customer Experience (CX) department – Consumer Industry
Reports to: Romain Gril Type: Full-time / Permanent
Language: English (French is a plus)
Position Summary:
We are seeking a highly skilled and experienced Senior Functional & Technical Analyst to lead and support initiatives around SAP Sales & Service Cloud, with a strong focus on integration with SAP S/4HANA. The ideal candidate will play a key role in designing, implementing, and optimizing end-to-end business processes across Sales and Customer Service solutions.
Key Responsibilities:
- Drive functional and technical analysis for SAP Sales & Service Cloud initiatives, ensuring alignment with business objectives.
- Lead ERP integration efforts, including configuration of SAP S/4HANA to support seamless data and process flows.
- Design and implement integration scenarios between SAP Sales & Service Cloud and SAP S/4HANA using middleware technologies such as SAP Cloud Platform Integration (CPI).
- Design side-by-side extensions and custom applications leveraging SAP Business Technology Platform (BTP).
- Architect and deliver end-to-end solutions that span across SAP CX products (e.g., Emarsys, SAP Commerce Cloud, Customer Data Platform, CPQ) and third-party platforms.
- Apply expertise in integrating SAP Service Cloud with Contact Center solutions to enhance customer service capabilities.
- Configure and tailor SAP Sales & Service Cloud functionalities, including Lead & Opportunity Management, Service Ticketing, and Business Rules.
- Support data migration activities, system testing, and go-live readiness to ensure successful project delivery.
- Collaborate closely with business stakeholders to capture requirements and translate them into scalable, high-performance SAP solutions.
- Provide ongoing support post-implementation and identify opportunities for continuous improvement.
- Serve as a trusted advisor and mentor to junior team members, fostering knowledge sharing and capability development.
- Ensure all solutions adhere to internal governance standards and SAP best practices.
Required Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
- 7+ years of experience in SAP CRM/Sales & Service Cloud, a first experience on SAP Sales or Service Cloud version 2 in a plus.
- Proven experience with SAP S/4HANA integration
- Strong understanding of SAP Cloud architecture and integration technologies (OData, IDoc, BAPIs, APIs).
- Hands-on experience with SAP CPI or other middleware platforms.
- Excellent analytical, problem-solving, and communication skills.
- Fluent in English; French) is a plus.
Preferred Skills:
- SAP Certified in Sales & Service Cloud Version 2.
- Solid expertise in SAP S/4HANA, with strong knowledge of Master Data, Sales & Distribution, and Customer Service modules (preferred).
- Certified and experienced in SAP Field Service Management and SAP CPQ (preferred).
- Proficient in SAP Business Technology Platform (BTP), including: SAP Integration Suite
- SAP Event Mesh
- SAP AppBuilder
- Identity Authentication Services (IAS) for Single Sign-On
- Practical experience working in Agile/Scrum environments.
Strong understanding of Customer Experience (CX) processes and related SAP and non-SAP tools.
About Syntax
Since 1972, Syntax has been providing comprehensive technology solutions to businesses of all sizes with thousands of customers trusting Syntax with their IT services and ERP needs.
Today, Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure, resilient, private, public or hybrid cloud.
With strong technical and functional consulting services, and world class monitoring & automation, Syntax serves corporations across a diverse range of industries and markets.
Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.
Our award-winning team offers an extensive array of services and support including:
• Managed services and enterprise cloud hosting • Security Services • Application Managed Services • Strategic consulting • Project management • Systems integration • Design and development • Programming • Installation • Training • Post installation application & technology audits