Community Connector, Event & Intake Coordinator / Digital Navigator
About the role
Smithers Community Services Association is a non-profit organization that believes in raising the bar on what it means to do a good job. As a member of the Smithers Community Services team, you are fully engaged in your work, you take personal responsibility for your experience with the Association, you are a professional who operates from a place of ethics and integrity and you are prepared to evolve, change and grow as a result of working here.
PROGRAM: English Language & Multicultural Services (ELMS)
POSITION: Community Connector, Event & Intake Coordinator / Digital Navigator
JOB TYPE: Temporary Full-Time (35 hours/week)
This is a temporary assignment to cover a maternity leave, expected to last until January 2027. The position will end upon the earlier of the incumbent’s return or the scheduled end date.
WORK SCHEDULE: This is a full-time, in-person position based on 35 hours per week, with some flexibility in working hours. Regular Saturday shifts are required for recurring community events (e.g., Coffee & Talk), and occasional evening or Sunday availability is expected for field trips and special events**.**
DATE POSTED: August 15, 2025
CLOSING DATE: September 5, 2025. *We will conduct rolling interviews and may close this position if suitable candidates are found. Early submissions are recommended.
START DATE: As soon as possible
SALARY RANGE: $29.00/hour – $32.00/hour
NO: OF POSITIONS: 1
PROGRAM SUMMARY:
The ELMS Program is dedicated to delivering client-centered, needs-based English Language & Settlement Services aimed at empowering newcomers to lead fulfilling lives in our community. Our comprehensive services encompass formal and informal English language learning, employment support, information & orientation services, and community connection initiatives for eligible individuals. Additionally, the program advocates for newcomer interests, fosters a welcoming environment through multicultural experiences, community education, and collaborates with stakeholders to enhance integration and support.
POSITION SUMMARY:
This temporary full-time position plays a key role in supporting newcomers to Canada by combining community engagement, event coordination, client intake, and digital literacy support. The individual in this role will serve as a welcoming first point of contact for clients, conducting needs assessments and connecting them to appropriate internal and external services. They will be responsible for planning and implementing a variety of cultural and community events that foster inclusion, language development, and cross-cultural exchange. In addition to coordinating community connections and program activities, the role also includes providing basic digital skills training to ensure clients can access online services and participate fully in their settlement journey. This integrated position supports both in-person and digital access to resources, helping to build a more connected, informed, and empowered newcomer community. The position also includes some general administrative support for the ELMS program as needed, such as scheduling, resource preparation, and program communication support.
REPORTING RELATIONSHIPS:
Reports to: ELMS Senior Program Manager
Direct Reports: None
RESPONSIBILITIES:
Community Connector, Event & Intake Coordination:
-
Serve as the first point of contact for newcomers seeking support, ensuring a welcoming and inclusive experience.
-
Provide comprehensive information about ELMS services and program activities.
-
Conduct Needs & Strengths Assessments and refer clients to appropriate internal and external services based on identified needs.
-
Plan, organize, and execute cultural learning events and field trips that promote community engagement, cultural exchange, and newcomer integration – based on identified clients’ needs.
-
Work with clients and stakeholders to identify themes and topics relevant to the newcomer community for workshops, information sessions, and social activities.
-
Promote events through marketing and outreach efforts, including social media, newsletters, and community bulletins.
-
Host Community Connection events such as ‘Coffee & Talk’ and other English Practice Groups.
-
Evaluate the success of events through feedback collection and reporting to improve future initiatives.
-
Build and strengthen networks with community stakeholders to improve settlement experience for newcomers in our community.
-
Record, maintain, and report client data and information through relevant platforms.
-
Assist with other ELMS program activities as needed (e.g., Assist with Information & Orientation Workshops, Volunteer Management, etc.).
-
Provide general administrative support for the ELMS program as needed, including scheduling, preparing materials, and supporting program communication.
Digital Navigator Support:
-
Develop and offer one-on-one or group training to help newcomers gain the digital literacy needed to access online settlement services and resources.
-
Guide clients in navigating and utilizing online training and service platforms and tools effectively.
-
Manage the loan and distribution of digital devices to eligible clients who lack access, ensuring they can participate in settlement services.
QUALIFICATIONS:
-
Bachelor’s Degree and experience in immigration services, adult education, social services or a related discipline and/or combination of equivalent relevant education and experience.
-
Must work well with people and demonstrate knowledge of the challenges that may be part of immigrant settlement in Canada.
-
A demonstrated record of working with diverse populations.
-
Strong written and verbal communication skills as well as sound computer and social media skills.
SKILLS AND ABILITIES:
-
Cultural sensitivity and awareness to work with diverse populations, including those from various linguistic, cultural, and socioeconomic backgrounds.
-
Ability to maintain a personable and professional attitude that ensures clients feel valued, respected, and comfortable seeking support.
-
Strong verbal and written communication skills to interact effectively with clients, community partners, and colleagues.
-
Strong event planning and organizational abilities to manage multiple tasks, events, and projects simultaneously.
-
Knowledge of social media and marketing tools to promote program activities and events effectively.
-
Be self-directed and able to work well independently and as part of a team.
ADDITIONAL REQUIREMENTS:
-
Be familiar with and adhere to the philosophy, policies, and procedures of the Association.
-
Represent the Association positively and professionally at all times.
-
Understand and be committed to terms of confidentiality and sign a pledge of confidentiality.
-
Undergo a Criminal Record Search as and when required by the Association.
-
Actively participate in regular performance evaluations.
-
Pass Criminal Record Check
Smithers Community Services Association embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We value a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity support our mission to “enhance the quality of life in our communities”. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons.
REVISED DATE: August 2025
Community Connector, Event & Intake Coordinator / Digital Navigator
About the role
Smithers Community Services Association is a non-profit organization that believes in raising the bar on what it means to do a good job. As a member of the Smithers Community Services team, you are fully engaged in your work, you take personal responsibility for your experience with the Association, you are a professional who operates from a place of ethics and integrity and you are prepared to evolve, change and grow as a result of working here.
PROGRAM: English Language & Multicultural Services (ELMS)
POSITION: Community Connector, Event & Intake Coordinator / Digital Navigator
JOB TYPE: Temporary Full-Time (35 hours/week)
This is a temporary assignment to cover a maternity leave, expected to last until January 2027. The position will end upon the earlier of the incumbent’s return or the scheduled end date.
WORK SCHEDULE: This is a full-time, in-person position based on 35 hours per week, with some flexibility in working hours. Regular Saturday shifts are required for recurring community events (e.g., Coffee & Talk), and occasional evening or Sunday availability is expected for field trips and special events**.**
DATE POSTED: August 15, 2025
CLOSING DATE: September 5, 2025. *We will conduct rolling interviews and may close this position if suitable candidates are found. Early submissions are recommended.
START DATE: As soon as possible
SALARY RANGE: $29.00/hour – $32.00/hour
NO: OF POSITIONS: 1
PROGRAM SUMMARY:
The ELMS Program is dedicated to delivering client-centered, needs-based English Language & Settlement Services aimed at empowering newcomers to lead fulfilling lives in our community. Our comprehensive services encompass formal and informal English language learning, employment support, information & orientation services, and community connection initiatives for eligible individuals. Additionally, the program advocates for newcomer interests, fosters a welcoming environment through multicultural experiences, community education, and collaborates with stakeholders to enhance integration and support.
POSITION SUMMARY:
This temporary full-time position plays a key role in supporting newcomers to Canada by combining community engagement, event coordination, client intake, and digital literacy support. The individual in this role will serve as a welcoming first point of contact for clients, conducting needs assessments and connecting them to appropriate internal and external services. They will be responsible for planning and implementing a variety of cultural and community events that foster inclusion, language development, and cross-cultural exchange. In addition to coordinating community connections and program activities, the role also includes providing basic digital skills training to ensure clients can access online services and participate fully in their settlement journey. This integrated position supports both in-person and digital access to resources, helping to build a more connected, informed, and empowered newcomer community. The position also includes some general administrative support for the ELMS program as needed, such as scheduling, resource preparation, and program communication support.
REPORTING RELATIONSHIPS:
Reports to: ELMS Senior Program Manager
Direct Reports: None
RESPONSIBILITIES:
Community Connector, Event & Intake Coordination:
-
Serve as the first point of contact for newcomers seeking support, ensuring a welcoming and inclusive experience.
-
Provide comprehensive information about ELMS services and program activities.
-
Conduct Needs & Strengths Assessments and refer clients to appropriate internal and external services based on identified needs.
-
Plan, organize, and execute cultural learning events and field trips that promote community engagement, cultural exchange, and newcomer integration – based on identified clients’ needs.
-
Work with clients and stakeholders to identify themes and topics relevant to the newcomer community for workshops, information sessions, and social activities.
-
Promote events through marketing and outreach efforts, including social media, newsletters, and community bulletins.
-
Host Community Connection events such as ‘Coffee & Talk’ and other English Practice Groups.
-
Evaluate the success of events through feedback collection and reporting to improve future initiatives.
-
Build and strengthen networks with community stakeholders to improve settlement experience for newcomers in our community.
-
Record, maintain, and report client data and information through relevant platforms.
-
Assist with other ELMS program activities as needed (e.g., Assist with Information & Orientation Workshops, Volunteer Management, etc.).
-
Provide general administrative support for the ELMS program as needed, including scheduling, preparing materials, and supporting program communication.
Digital Navigator Support:
-
Develop and offer one-on-one or group training to help newcomers gain the digital literacy needed to access online settlement services and resources.
-
Guide clients in navigating and utilizing online training and service platforms and tools effectively.
-
Manage the loan and distribution of digital devices to eligible clients who lack access, ensuring they can participate in settlement services.
QUALIFICATIONS:
-
Bachelor’s Degree and experience in immigration services, adult education, social services or a related discipline and/or combination of equivalent relevant education and experience.
-
Must work well with people and demonstrate knowledge of the challenges that may be part of immigrant settlement in Canada.
-
A demonstrated record of working with diverse populations.
-
Strong written and verbal communication skills as well as sound computer and social media skills.
SKILLS AND ABILITIES:
-
Cultural sensitivity and awareness to work with diverse populations, including those from various linguistic, cultural, and socioeconomic backgrounds.
-
Ability to maintain a personable and professional attitude that ensures clients feel valued, respected, and comfortable seeking support.
-
Strong verbal and written communication skills to interact effectively with clients, community partners, and colleagues.
-
Strong event planning and organizational abilities to manage multiple tasks, events, and projects simultaneously.
-
Knowledge of social media and marketing tools to promote program activities and events effectively.
-
Be self-directed and able to work well independently and as part of a team.
ADDITIONAL REQUIREMENTS:
-
Be familiar with and adhere to the philosophy, policies, and procedures of the Association.
-
Represent the Association positively and professionally at all times.
-
Understand and be committed to terms of confidentiality and sign a pledge of confidentiality.
-
Undergo a Criminal Record Search as and when required by the Association.
-
Actively participate in regular performance evaluations.
-
Pass Criminal Record Check
Smithers Community Services Association embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We value a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity support our mission to “enhance the quality of life in our communities”. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons.
REVISED DATE: August 2025