Position Overview The Receptionist supports the administrative team by ensuring the daily management of the reception area, updating staff records, efficiently processing mail and telephone calls, and communicating important information to visitors and staff.

REPORTING RELATIONSHIPS The Receptionist reports to the Maintenance and Security Manager.

Responsibilities

• Welcome visitors, answer phone calls, and direct communications to the appropriate individuals. Must be able to handle approximately 55 calls per day.
• Greet visitors and direct them to the appropriate location.
• Ensure proper management of visitors, suppliers, and employees without access cards, including contractors (registration in the logbook, communication with relevant individuals).
• Answer and redirect phone calls. When necessary, take messages and forward them to employees.
• Receive, sort, and distribute mail and daily deliveries.
• Respond to various requests from head office employees (within the scope of the role).
• Prepare the monthly expense report (corporate credit card).
• Provide administrative support to several departments (Communications, HR, etc.).
• Manage inventory for suppliers under their responsibility (G&T, Staples, Amazon, courier services) concerning various office supplies.
• Ensure security controls at reception and maintain access control lists.
• Keep reception procedures up to date, along with the telephone directory.
• Perform various secretarial tasks: filing, checking meeting rooms, labels, faxing, scanning, data entry, small memos. Maintain the database of interns and consultants.
• Handle coordination of specific shipments (e.g., Christmas gifts).
• Be an integral part of the emergency response team.

Qualifications

• High school diploma (DES).

Skills And Ability

• Ability to quickly connect with a diverse clientele (internal and external clients) and build trusting relationships.
• Always maintain a professional and discreet attitude, positively representing the company’s image.
• Thoroughness, autonomy, and professionalism.
• Ability to work efficiently despite occasional interruptions.
• Attention to detail and confidentiality in handling files.
• Ability to manage confidential information.
• Strong priority‑management skills.
• Diplomacy, tact, and a customer‑focused approach.
• Excellent knowledge of computer tools.

LANGUAGES

• Bilingual (French and English), both spoken and written.

Knowledge of English is required for this specific position as Kruger deals with partners across North America and the successful candidate will be required to communicate frequently with them. Kruger has taken all reasonable steps to avoid imposing English language requirements, including assessing the actual language needs associated with the duties to be performed, ensuring that the language skills already required of other employees were insufficient for the performance of those duties, and limiting as much as possible the number of positions with duties requiring English language skills.