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ServiceNow Platform Architect :Toronto, ON (Hybrid) : Full time permanent

AceStack4 days ago
Hybrid
Toronto, Ontario, Canada
Senior Level
Full-Time

Top Benefits

Benefits

About the role

Job Role : ServiceNow Platform Architect

Location : Toronto, ON (Hybrid) Job Type : Full time Permanent Salary range : CAD $130K/year+Benfits .

Job Description

Required Skills: Total Experience: 4-6 years

Role Description

Job Summary

  • We are seeking a trusted and experienced Platform Architect (PA) to act as a key architectural advisor to our customers.

  • The primary purpose of this role is to ensure customers realize the full value of their ServiceNow investment.

  • The Platform Architect will guide customers in identifying and sequencing the adoption of capabilities that align with their business outcomes, delivering value quickly and sustainably, and ensuring the long-term health and scalability of their platform.

  • This is an advisory role focused on shaping the customers platform strategy and direction, achieved through expert guidance rather than direct implementation.

Key Responsibilities

  • Architectural Advisory Translate customer business objectives into a coherent platform strategy.

  • Guide customers in defining their platform roadmap, sequencing workflow adoption, and conducting solution design reviews.

  • Platform Health Governance Lead technical governance discussions to establish frameworks that prevent platform health degradation over time.

  • Interpret platform health reports and advise on remediation plans for maintainability, performance, security, and upgradeability.

  • Risk Management Proactively identify, track, and assess risks across architectural, technical, and platform health dimensions.

  • Advise customers on mitigation strategies to ensure risks are managed before they become incidents.

  • Customer Engagement Build and maintain strong relationships with customer stakeholders, from technical teams to senior leadership.

  • Facilitate architectural reviews, executive conversations, and workshops.

  • Technical Expertise Demonstrate platform capabilities and guide customers through ServiceNow functionality.

  • Maintain deep expertise in a few core areas while having broad knowledge across the entire ServiceNow platform.

  • Strategic Conceptual AI Expertise Guide customers in adopting AI capabilities on the ServiceNow platform, including advising on how these capabilities fit within their broader organization.

About AceStack

Software Development
51-200 employees
Founded in 2017

Acestack LLP is a global technology, staffing, and consulting company with operations in India supporting clients across the nited States and international markets.

We specialize in IT Staffing, Healthcare Staffing, Technology Consulting, Product Development, and Workforce Solutions, helping organizations scale their teams and accelerate business growth through innovative and technology-driven services.

With strong delivery capabilities and industry expertise, Acestack works with clients across multiple sectors by providing highly skilled professionals, project support, and customized business solutions.

Our expertise includes:

🔹 IT Staffing & Workforce Solutions 🔹 Healthcare Staffing Services 🔹 Technology Consulting & Software Development 🔹 AI & Automation Solutions 🔹 Salesforce Services & Metadata Solutions 🔹 HRMS, ATS & Workforce Management Platforms 🔹 Vendor & Client Management Solutions (VMS) 🔹 Offshore Delivery & Global Talent Support

At Acestack, innovation is at the core of what we do. We continuously build AI-driven tools and proprietary products to improve recruitment, workforce management, business operations, and digital transformation initiatives.

Our product portfolio includes proprietary solutions such as HRMS platforms, Applicant Tracking Systems (ATS), Vendor Management Systems (VMS), and Salesforce Metadata products, designed to streamline operations and improve efficiency.

With a strong presence in India and extensive collaboration with U.S.-based clients, Acestack LLP combines global delivery capabilities, technology expertise, and talent solutions to create long-term value for organizations.

Global Delivery | Technology Solutions | Staffing Excellence | Innovation Driven

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